1. Home
  2. FAQ

FAQ

RSS

Where Can I Get Replacement Parts for my Tonneau Cover if Parts Arrive Damaged?

Tonneau Cover Customer: Hi, we just ordered and installed the tonneau cover. There are the two screws at the back toward the window and you have to screw the little black nuts on there, but one of them is stripped.


Shawn.: Let me pull up your order. And you said that one of the bolts are stripped?

Tonneau Cover Customer: He said it's the nut. It's a black plastic nut.

Shawn.: Ok, that would be the star knob. Is that all that is going on, just the star knob?

Tonneau Cover Customer: Do those little hose things for the water come in any other length?

Shawn.: No, unfortunately, they don't, but you can add to them if it's not long enough, which they should be long enough.

Tonneau Cover Customer: No it's not. We have a 2019, and everything seems to be different.

Shawn: Okay, I will mention that in the email to the manufacturer just in case they do have something longer, let me see. I will check that out as well. But, yeah as soon as I hear something I will let you shoot you an email.

Tonneau Cover Customer: Okay, but what about the star knob? Can I get a replacement?

Shawn.: Yeah, I already got that on, I sent them an email about both things. So, as soon as I hear that has been confirmed and I have an ETA for that I will shoot you and email.

Tonneau Cover Customer: Okay, sounds good. Thank you.
Read More

What Information is Required if my AMP Research PowerStep is Delivered with Missing Parts?

Hi I called earlier about the missing PowerStep parts.

Shawn: Yes sir.

PowerStep Customer: Do you ever have any luck rounding that up?

Shawn: Let me see here. The manufacturer came back to us and asked for pictures of what you actually did receive in the packaging.

PowerStep Customer: Okay. I've already got it all on ramps and everything. Can I just take a picture of the box with the numbers on them and the contents laying right beside them?

Shawn: Yes, absolutely. That'd be perfect.

PowerStep Customer: Okay.

Shawn: They just want a better understanding of what you're actually missing. I'm going to send you an email right now, and I'll have you send it in response to that. So let's see here.

PowerStep Customer: Okay. You going to send that, I'm going to send this to them or you?

Shawn: Send it to me and I'll go ahead and forward it over to them. Once they have this they should be able to get it out pretty quick to you. I just sent that off. You should get it and yeah, once I have those, I'll send them off to them today.

PowerStep Customer: All right, I appreciate it.

Shawn: Thank you, sir.
Read More

How to Order the Correct WeatherTech Floor Mats for a 2018 GMC Sierra

GMC Owner: I wanted to ask about floor mats. Do you guys carry the factory type, heavy duty floor mats? Or WeatherTech? Or, what?

Paul: We do carry WeatherTech.

GMC Owner: I was looking on your website, and it only goes up to 2016. Can you help me order the right ones for my truck?

Paul: Absolutely. What kind of truck do you have? 

GMC Owner: 2018 GMC Sierra crew cab.

Paul: Do you have a console? All the way to the dash?

GMC Owner: Yeah, it's all the way to the dash.

Paul: Okay. And then no manual 4 X 4 on the floor, right?

GMC Owner: Nope. No manual 4X4

Paul: Okay. You want first row, second row, or both? 

GMC Owner: First and second row, please. 

Paul: Okay, do you need full coverage? It's looks like there's full coverage, and then there is just floor mats for the floor. So do you want it to go up underneath the seats as well?

GMC Owner: Probably not.

Paul: Okay. And, I assume black?

GMC Owner: No, actually it's cocoa and sand interior. Sort of a tan, yeah.

Paul: I have cocoa, and I have tan.

GMC Owner: Let's go with the cocoa ... That's what the carpet mats that came in it are; dark brown. What's the difference in the ones that go up under the backseat?

Paul: There's only a difference of roughly $10 or so if you want the ones that go up under the backseat.

GMC Owner: Yeah, I would opt for them for an additional $10 then. Let's go ahead and place the order. Thanks again Paul!

Read More

Best Tonneau Cover for a 2018 GMC Crew Cab Short Bed: BAKFlip MX4 vs G2

GMC Owner: I just bought a new truck recently, a 2018 GMC, and I'm looking to get a tonneau cover

Paul: Okay. So it's a 2018 GMC with what size bed?

GMC Owner: Crew cab short bed

Paul: Alright now I recommend the MX4 which is one of the newest ones out
.

GMC Owner: What's the difference between the MX4 and the G2?

Paul: The G2 is gonna be cheaper, but its panels aren't as thick as the MX4, so the MX4 is a bit more dent resistant. The finish on its shiny instead of the matte black, the tailgate seal is a flap tailgate seal instead of a dual tailgate seal which allows you to open and close your tailgate without having to open up your cover. On the G2 you're gonna have to open up your cover every time you wanna shut that tailgate

GMC Owner: That's a good plus for the MX4. What about the warranty?

Paul: The warranty on the MX is a three year where there's only a two year on the G2.

GMC Owner: Okay, well that pretty much seals the deal. You said it's the matte satin finish instead of shiny?

Paul: Correct. If you have bed roll caps on there it should match those pretty nice.

GMC Owner: I do. Alright and that's free shipping for what I understand right?

Paul: Free shipping and no tax outside of Arizona.

GMC Owner: Good deal. Well can I go ahead and order one?

Paul: Yes, sir
Read More

How Long Does Shipping Take for an AMP Research Power Step, XL Power Step for a 2019 Jeep Wrangler JL Unlimited if it's Not in Stock?

Jeep Owner: I'm looking for information regarding an AMP Research Power Step, XL Power Step. Stock number 77132-01A.


Peter: Okay, how can I help?

Jeep Owner: I have a few questions. First of all do you have that in stock?


Peter: Let me check. What was the year, make and model of the vehicle?

Jeep Owner: 2019 Jeep Wrangler JL Unlimited. Four door.


Peter: Okay, got it. So this would have to drop ship directly from the manufacturer. Typically in a situation like that, it's about 10 to 14 days from the time that you order.

Jeep Owner: I see. The reason I called was to see if it's in stock and ready to be shipped now so I don't have to wait as long.

Peter: I understand. It's free shipping and there's no sales tax if you're ordering from outside of Arizona, just so you know.

Jeep Owner: Ok, great. Is there any way you can email me that information so I can think about it?


Peter: Yeah, if you opted in to our system, you should have received an email quote automatically, but it's not a problem. I can definitely send it again.

Jeep Owner: Excellent.
Read More

Is the Undercover Ultraflex Suitable for a 2013 Toyota Tacoma with a Long Bed?

Toyota Tacoma Owner: I've looked at so many kinds of covers. Will the Undercover Ultraflex fit the 2013 Toyota Tacoma with the long bed?

Peter: Yes

Toyota Tacoma Owner: I've also seen a lot of the other tonneau covers like the BAKFlip and some of the others. They fold all the way up but then they also rub lean up against the window or the back of the cab. However, the Ultraflex does not. Is that correct?

Peter: That is correct.

Toyota Tacoma Owner: Good because I don't want it to lean up against the cab, and if you're wondering why it's because I don't want to have those rubber stoppers on the top of the tonneau cover when it's closed.

Peter: Understandable.

Toyota Tacoma Owner: The Ultraflex is what I want if you can confirm that it's available for the Tacoma.

Peter: Yep, it is.

Toyota Tacoma Owner: Okay, alright. So, I'd like to order the Ultraflex then, please.

Peter: Okay, I would be happy to help with that.

Toyota Tacoma Owner: Will this be shipped UPS, freight, or how do you ship?

Peter: It'll be FedEx. Alright, I'll get this in for shipping right now.

Toyota Tacoma Owner: Well thanks, Peter. I appreciate your help and time.
Read More