FAQ — undercover ultra flex


Does the Undercover Ultra Flex Include All Mounting Hardware For a 2014 Ford F-150?

F-150 Owner: I'm interested in the Undercover Ultra Flex cover.

Peter: Okay. And what truck is it for?

F-150 Owner: It's a 2014 F-150 Lariat.

Peter: How long is the bed?

F-150 Owner: Five-seven.

Peter: Okay. It's free shipping and there's no sales tax if you're ordering from outside of Arizona.

F-150 Owner: Okay. I'd like to order it then. It's the Ultra Flex, right?

Peter: That's right.

F-150 Owner: Okay. The Ultra Flex comes with all the mounting hardware and everything, right?

Peter: It does. Everything you need. Yep.

F-150 Owner: Okay. I'd like to order it.

Peter: Okay. So, 2014 F-150 short bed. I'll get this shipped out today. Before you install it just inspect everything. Make sure nothing was damaged in shipping. It's really rare for that to happen. But if anything were damaged, do not install it, just call us and we'll take care of it.

What Should I Know Before Installing an Undercover Ultra Flex on My 2017 Dodge Ram?

Dodge Ram Owner: I am interested in ordering a tonneau cover for a 2017 Dodge Ram with a 5 foot, seven inch bed.

Peter: Okay.

Dodge Ram Owner: I'm looking for the UnderCover Ultra Flex. I'm looking at the email that you sent back to me.

Peter: Okay. Yeah, I've got it. It's free shipping and there's no sales tax if you're ordering from outside of Arizona.

Dodge Ram Owner: Okay. That is the one that... Let me read the email, because you sent me this email a while back, like in December. Yeah, it goes five foot, seven inch UnderCover Ultra Flex. Okay, yeah, yeah, yeah. That's the one. Okay, do you need my credit card or something for that?

Peter: Yeah. I can get you going here. I'm going to get this shipped out today.

Dodge Ram Owner: Okay. Is there anything I should know before I try to install the cover?

Peter: Yes, before you install it, just make sure that nothing was damaged in shipping.

Dodge Ram Owner: Okay. Is it common to find damage on a tonneau cover when it arrives?

Peter: It's really rare for that to happen, but it does happen occassionally. But if anything were damaged, don't install it. Just call me, we'll take care of it.

What's The Difference Between The MX4 and Ultra Flex for a 2018 GMC Sierra Short Bed?

GMC Sierra Owner: Hi, Peter. I found y'all online looking up Tonneau covers. And I think I'm between the BAKFlip MX4, and the Undercover Ultra Flex. Could you help me?

Peter: Yeah. What truck is it for?

GMC Sierra Owner: It's for a 2018 GMC Sierra short bed. What's the difference between the MX4 and Ultra Flex?

Peter: Okay. They're very similar. I like the Undercover Ultra Flex. It has a longer warranty, so you've got a five-year warranty, where the MX4 has a three-year. And when you have it completely open, it doesn't rest against the cab like the MX4 does. But they're both really great covers. You can't go wrong with either.

GMC Sierra Owner: Okay. What is the price difference between them?

Peter: The Ultraflex is going to be about $40 more, but like I said, it has a longer warranty. It's free shipping on both and there's no sales tax if you're ordering from outside of Arizona.

GMC Sierra Owner: Is one more durable than the other, or they about the same?

Peter: No, they're the same.

GMC Sierra Owner: Okay. All right. I guess I'll go with the Undercover Ultra Flex then.

Peter: Okay. I'm going to get this shipped out today. You should have it by Thursday or Friday.

GMC Sierra Owner: Wow! That's great! I just got an email confirmation.

Peter: Yeah! And you're all set.

How Do I Get Replacement Clips for My Undercover Ultra Flex?

Tonneau Covered Customer: Hey, I just received the Tonneau Cover I ordered and when I talked to you last week you said to just unbox everything before I started assembling it just to make sure everything's in good condition.

Peter: Right.

Tonneau Covered Customer: The box is kind of in a little rough shape but everything seemed to be okay except for two things. Those are those little clips, little plastic clips that hold the support rods. What I ordered was the Undercover Flex for the Ultra Flex. And they got the little support clips that hold those rods. And they were plastic and they were just broke off.

Peter: Oh. Okay. I am sorry about that. That happens every once in a while. I'm going to give you a Undercover's phone number because that's the quickest way to get this resolved. They'll literally rush them out to you. I think they even overnight them in some cases.

Tonneau Covered Customer: Yeah, go ahead and give me Undercover's phone number. Thanks.

Peter: It's 866-900-8800.

Tonneau Covered Customer: Is there anything registration or anything, or they need to see an order number or anything on that? Or what?

Peter: I doubt it. Because you just bought it. Let me see. I'll just resend the confirmation real quick, but I doubt they'll ask for it with something like this but I just resent it just in case.

How Can I Get Financing on an Undercover UltraFlex for a 2018 Toyota Tacoma

Toyota Tacoma Owner: Yes, I'm actually interested in seeing what you can do for the Undercover Ultra Flex.

Peter: Okay, what truck is it for?

Toyota Tacoma Owner: It's for 2018 Toyota Tacoma.

Peter: Okay. I emailed you a price quote on this.

Toyota Tacoma Owner: I have the TRD Pro series for the truck. I don't know if that makes a difference?

Peter: I just need to know the bed length.

Toyota Tacoma Owner: I have a 5 foot 2 bed.

Peter: Okay. It's also free shipping and there's no sales tax, if you're ordering from outside of Arizona.

Toyota Tacoma Owner: Okay. Just so you know, I called one of your competitors. And they said they can set me up for a few dollars cheaper.

Peter: Okay.

Toyota Tacoma Owner: But you guys offer free shipping with no sales tax also, and I want it to get here sooner than later.

Peter: Based on your location, I can ship it from my Dallas warehouse today through FedEx. You'd either receive it tomorrow or Wednesday?

Toyota Tacoma Owner: Okay, and can you match your competitor's price?

Peter: Yeah. I mean, I'll even beat them by a couple bucks.

Toyota Tacoma Owner: Okay, and do y'all do financing?

Peter: We do. It's through a company called Klarna. I sent you the link to checkout online. You follow it all the way to the end and fill out all the information. Select Klarna. They'll do an instant credit check, and if you qualify, it's 0% for a year.

Toyota Tacoma Owner: Wow. I like that. Because my dad orders his through that same competitor I mentioned and it's like 29 percent interest on his.

Peter: Okay once you fill out all the information, follow it all the way to the end, and select Klarna. And then follow the prompts, it just takes a couple seconds, and then I'll see it on my end, when you complete it. And I'll get it shipped right out.

Toyota Tacoma Owner: Okay, I appreciate that.

Peter: Yeah, so you're all set.

Can I Purchase an Undercover UltraFlex for a 2019 Ford F150 Online?

Tonneau Covered Customer: I've spoken with you before. I've ordered a Tonneau Cover from you before, about a year or so ago, and a good friend of mine just bought a 2019 Ford F150 and he wants a cover just like mine.

Peter: Okay.

Tonneau Covered Customer: So would it be best for him to just go online and make a purchase or would you send an email quote for him?

Peter: I can email him the quote and a link to pay.

Tonneau Covered Customer: Or send it to me and I can send it over to him I guess, that way because I haven't cleared it with him giving out his email yet.

Peter: Okay. I still have your email address, so I can do that no problem. It auto populates your address though since your email is already in our system. So he will just have to change the shipping address when he goes to pay so the cover isn't shipped to you. Which cover are we talking about?

Tonneau Covered Customer: Are you still pushing the Undercover like I got over the BAKflip?

Peter: The Undercover Ultraflex? Yes.

Tonneau Covered Customer: Undercover Ultraflex, yeah.

Peter: Okay. So, and you said it's for 2019 F150?

Tonneau Covered Customer: Yes, Super Crew.

Peter: Okay. I can do it with free shipping and there's no sales tax because you're ordering outside of Arizona.

Tonneau Covered Customer: Are there any other things that come with that?

Peter: Yeah, I can include a tailgate seal kit for free. To seal up the tailgate, keep dust and water out, it's a good addition with the tonneau cover.

Tonneau Covered Customer: Okay. Awesome. He doesn't need the lights and stuff cause the new 2019's have lights in there, I think.

Peter: Right.

Tonneau Covered Customer: Okay. All right, Peter. Awesome. Well, I will either get his email and forward it to you or I will give him your number and he can call you. Is that cool?

Peter: That's perfect. Yeah, no problem.

Tonneau Covered Customer: Okay, man. You guys have those, pretty ready to ship?

Peter: Yeah. I can ship the day he orders.

Tonneau Covered Customer: Okay. Awesome. Peter, thanks so much, man. I'll be talking to you soon.

Peter: Cool. Sounds good. Thank you.