FAQ — 2019 Ford


Are There Any Issues When Cleaning a Soft Tonneau Cover?

Ford F250 Owner: I put in some information yesterday regarding a Tonneau Cover, received an email with a price on it. I wanted to go ahead and order that, but how do I make sure I get that price?

Sean: What kind of Tonneau Cover was it?

Ford F250 Owner: It's a TuXedo Lo Pro Qt.

Sean: What's the vehicle?

Ford F250 Owner: 2019 Ford F-250 

Sean: All right, I see the quote here, so I'm going to send you an email. Basically what you'll do is you will click complete purchase. It'll run you through the steps to put your shipping and billing address in, and then it'll ask for payment, and you'll go ahead and make payment through there.

Ford F250 Owner: Just one question, just before I complete this one. They make another one called an X... It's called an XXT or something like that? It's basically the same Tonneau Cover with like a soft top on it instead of a vinyl. I don't know if you're familiar with that. X15 it's called.

Sean: Yeah, the Pro X15?

Ford F250 Owner: Yeah. Is that just a $30 difference?

Sean: Correct.

Ford F250 Owner: I don't suppose you have any inside as to whether people have had issues with cleaning that soft cover or anything like that would you?

Sean: No. The Lo Pros... Which one are you talking about? The Pro X or the Lo Pro?

Ford F250 Owner: The Pro X. I had the Lo Pro before on another truck and I had no problem, but it was a vinyl cover, you know? This other one is like... It's vinyl with cloth over the top of it.

Sean: Right. Yeah, it's fabric. I've not heard of any issues cleaning it or anything like that, but it's not going to be as easy to clean as the vinyl cover for sure.

Ford F250 Owner: I think I'm just going to stick with this one. I know it works. I've had one before.

Sean: Okay. Well great, man. Like I said, if you find anything else you need, or if you have any other questions, give us a call. We'll take care of you.

Can I Order Additional Accessories With my BAK Revolver X4 Tonneau Cover?

Peter: So, it looks like you're looking for a tonneau cover for your 2019 Ford F-150 Short Bed.

Ford Owner: Yep. It was actually it was a bulk order we discussed. The first thing was the BAK-Revolver X4.

Peter: Okay. I can do that for the price I emailed you along with free shipping, plus there's no sales tax if you're ordering from outside of Arizona. Are you wanting to place an order right now?

Ford Owner: Well I've got a couple more items too.

Peter: Yes. What were those other truck accessories we talked about?

Ford Owner: BAKBox 2. The next item was the AMP Research BedXTender HD Max. I've got a part number. It's 74813-01A and it's in black. Then for that BedXTender, it was a No-Drill mounting kit. The part number is 10-74602.

Peter: Okay I have all of that on the quote here.

Ford Owner: Does it come with a free tailgate seal kit?

Peter: Yes. I can include the tailgate seal kit in your order.

Ford Owner: Well I want to order today.

Peter: Okay, so you got the Revolver X4, the BAKBox2, the BedXTender, the mounting kit, and the free tailgate seal. Allow about five to seven days for delivery.

Ford Owner: Thank you. I do appreciate it Peter.

How Do I Confirm That I Received The Correct Part Number For an Extang Solid Fold 2.0 for a 2019 Ford F-150?

Tonneau Covered Customer: You sent me a Tonneau Cover last week. But unfortunately I think it's the wrong one. Can you help me confirm the part number?

Peter: It was an Extang Solid Fold 2.0, correct?

Tonneau Covered Customer: Correct. . It was an Extang Solid Fold 2.0 for a 2019 Ford F-150 with a six and a half foot bed.

Peter: Okay. Let me double check here.

Tonneau Covered Customer: I went up and looked at Extang's website and it's something like 83418 but they sent me a 84418.

Peter: So the part number should actually be 84480.

Tonneau Covered Customer: I looked on their website and I think it's supposed to be 83480, because the one that they sent me is for a toolbox. So it's only like five foot three, something like that.

Peter: Oh, I see. It was a toolbox Tonneau but you don't have a toolbox, that's what you're saying?

Tonneau Covered Customer: Correct. I do not have a toolbox

Peter: Okay. Customer service will be in in about an hour. We're going to get this swapped out for you, obviously for free. This is our mistake and we're going to get the correct one on the way and we're going to get a return shipping label for that one. Keep an eye on your email. You'll be hearing from them shortly and once again, I apologize.

Tonneau Covered Customer: Fortunately, I didn't destroy the box opening it, so it's already packed. But I don't have the plastic strapping materials, so asking for recommendations on getting that box sealed up well, right. I used packing tape, but I don't think that would hold it completely. Get some recommendations from him on what I can do to make sure that it gets back there in one piece.

Peter: Okay, will do. Yeah, they're good at that and you'll be hearing from them shortly.

Can I Purchase an Undercover UltraFlex for a 2019 Ford F150 Online?

Tonneau Covered Customer: I've spoken with you before. I've ordered a Tonneau Cover from you before, about a year or so ago, and a good friend of mine just bought a 2019 Ford F150 and he wants a cover just like mine.

Peter: Okay.

Tonneau Covered Customer: So would it be best for him to just go online and make a purchase or would you send an email quote for him?

Peter: I can email him the quote and a link to pay.

Tonneau Covered Customer: Or send it to me and I can send it over to him I guess, that way because I haven't cleared it with him giving out his email yet.

Peter: Okay. I still have your email address, so I can do that no problem. It auto populates your address though since your email is already in our system. So he will just have to change the shipping address when he goes to pay so the cover isn't shipped to you. Which cover are we talking about?

Tonneau Covered Customer: Are you still pushing the Undercover like I got over the BAKflip?

Peter: The Undercover Ultraflex? Yes.

Tonneau Covered Customer: Undercover Ultraflex, yeah.

Peter: Okay. So, and you said it's for 2019 F150?

Tonneau Covered Customer: Yes, Super Crew.

Peter: Okay. I can do it with free shipping and there's no sales tax because you're ordering outside of Arizona.

Tonneau Covered Customer: Are there any other things that come with that?

Peter: Yeah, I can include a tailgate seal kit for free. To seal up the tailgate, keep dust and water out, it's a good addition with the tonneau cover.

Tonneau Covered Customer: Okay. Awesome. He doesn't need the lights and stuff cause the new 2019's have lights in there, I think.

Peter: Right.

Tonneau Covered Customer: Okay. All right, Peter. Awesome. Well, I will either get his email and forward it to you or I will give him your number and he can call you. Is that cool?

Peter: That's perfect. Yeah, no problem.

Tonneau Covered Customer: Okay, man. You guys have those, pretty ready to ship?

Peter: Yeah. I can ship the day he orders.

Tonneau Covered Customer: Okay. Awesome. Peter, thanks so much, man. I'll be talking to you soon.

Peter: Cool. Sounds good. Thank you.

Best Floor Mats and Retrax Cover for my 2019 Ford F-250 Super Duty

F-250 Owner: I have been looking at a Tonneau Cover with you all for a few days now and I think I've come to the decision on what I want.

Shawn: Okay.

F-250 Owner: It's the Retrax, what is it the X, the aluminum one? I believe it's called the Pro MX.

Shawn: Okay. You know they have a special right now on the XR, which is the one that has the rails that you can add racks and stuff to.

F-250 Owner: Okay, with the bars on top, they go across the bed then? And then with the bike racks you have to attach them to those?

Shawn: Correct the rails for the XR come with a little what they call T-slot. Then you can actually add things like bike racks, luggage baskets, all sorts of stuff. And right now Retrax is actually doing a deal, if you buy one of those covers, they have a mail in rebate where they send you the load bars for free. So essentially, you can have your cover and you're going to have stuff underneath your cover, obviously. What was your truck again?

F-250 Owner: 2019 Ford F-250 Super duty four wheel drive, 6'9 bed. It would help compared to having to roll them up shoving the stuff in the back for bikes. And what kind of racks do you have? Do you have the racks available online that you get with it?

Shawn: We don't personally have them on our website, but anything that you find, if you come back to us with the description or the SKU I can look them up and I'm sure I can get it. Anything will work on it. I don't know if you have ever heard of Yakima, Thule, Rhino Rack, all that stuff will work on it because it is all T-slot.

F-250 Owner: Okay. So they come and I send the rebate in to get the bars that fit into the T-slots and then all I will have to do is the adapters that I want to put on there like bike racks and such.

Shawn: Correct. Boogie board racks, whatever you do.

F-250 Owner: Now, one more question on this. With that are they strong enough to put ladder racks on those?

Shawn: The one you would be getting is the short rack, but then Yakima makes another rack you could get that has the T-slots in it as well. It's a taller rack.

F-250 Owner: I'm trying to find this on your website which cover is. Do you have it on the website right now?

Shawn: Yes, it should be on our website.

F-250 Owner: I see the MX, but I don't see XR. It's pretty much the same thing, except it's powered then.

Shawn: Yeah the Retrax Pro XR between that and the MX is just the slots and rails. They look the same, they sit at the same height.

F-250 Owner: Okay I see where they just pick up the slots and slide them forward or out. And then you can add the other stuff on top of that from there. And see you can take them off and then not use it again.

Shawn: Right, absolutely. Yeah you can take accessories off. You are aways gonna have the slots in the railing, but you can take the accessories off.

F-250 Owner: See I kinda like that because I can put stuff in the back to keep it dry, other stuff, bicycles, or whatever, cargo, or boards on the backside.

Shawn: Right, exactly.

F-250 Owner: it says that I should get the tailgate seal kit for free.

Shawn: Yes, absolutely

F-250 Owner: Do you have the floor mats? What kind of floor mats of you have that you would recommend?

Shawn: For you, lets see here, I have Husky, WeatherTech, I like WeatherTech but at the same time the hard rubber is kinda a little more slick, at least, in my opinion than what the rubbery, more or a rubber than a plastic if that makes sense.

F-250 Owner: Which one is that the WeatherTech or the Husky?

Shawn: The Husky is more rubbery rather than the hard plastic that WeatherTech has, which I have found can be kinda slick. What color is your interior on you Super Duty?

F-250 Owner: I have black carpets.

Shawn: Black okay, yeah I think I can get you a full set.

F-250 Owner: And it's got the center console because in the middle between the driver and passenger all the way up. It's got a big 2-piece in front and 1-piece in rear. It's got the full 4-door cab on it. Would it snap into locator buttons on the floor for the original floor mats?

Shawn: Yes, they are called the X-Act Contour is what it's actually called. And let me see what I can get you on the price on the full set ... Crew cab right? Crew cab or Super Cab?

F-250 Owner: Super Cab it's got the full 4 doors on that thing, it's huge.

Shawn: I think I'm looking at the wrong one. I think it's actually crew and they call it. Because the Super cab I think what they refer to as, do you have a factory storage box under your rear seat?

F-250 Owner: Yes, it folds up and down and stuff.

Shawn: And your center console is covered, you don't need a hump cover.

F-250 Owner: Yeah in the front. I will give the Husky liners a shot. If I don't like them I can return them.

Shawn: I'm sure you will love them. I actually have them in my Challenger and in my Chrysler 300.

F-250 Owner: Back to Retrax, correct me if I'm wrong, I can lock it in any position on the way open that I want. It's not like every 12 inches like a lot of them are.

Shawn: Correct.

F-250 Owner: Okay that is what I thought. Because that is what I wanted so I can lock it wherever I want. T-slot sounds good too.

Shawn: Yeah it's a great deal. Especially since they are giving away those pieces right now, those extra racks. It makes it a lot more enticing.

F-250 Owner: And you will send the rebate to me or how will that come to me?

Shawn: I can definitely help you with that. The way that it happens is you just go to their site and fill out a few pieces of information and they send it to you. You fill it out, send it in to them, and then they will send you your part. Alright you should get an email from them. You should already have a couple from me. And then I'm getting ready to finish your order here.

F-250 Owner: One more thing. On the rocker seals do they make covers that can go on those to keep those from getting scratched up when you are getting in and out of the vehicle?

Shawn: Yes they do, let me see. Kick panels, Feldco has come really nice ones. Alright here is what I'm thinking about these doors seals. They have some that are black platinum. I'm just trying to make sure my supplier has them before I get you pumped up. But they would say either Super Duty or Ford on them.

F-250 Owner: Those aren't black, the color of the truck is not black, just the carpet is black but that's fine.

Shawn: They have stainless as well. So it's up to you stainless is cheaper by $30. There are black platinum ones as well.

F-250 Owner: Black platinum ones sound cool. Thanks a lot!

Shawn: Not a problem man. You should receive a confirmation email for you order. Give us a call if you need anything else.

What's the Difference Between a Retrax Pro and a Retrax Pro XR for a 2019 Ford F-250 with an 8 foot bed?

Ford F250 Owner: Yeah, I'd like to discuss a Tonneau Cover.

Shawn: What kind of Tonneau Cover are you looking at?

Ford F250 Owner: The Retrax Pro.

Shawn: What kind of truck is it?

Ford F250 Owner: It's a 2019 Ford F-250 with an 8 foot bed.

Shawn: Okay, let's see here. So for the Pro MX in the Matte black, for the 8 foot bed ... Standard rails, or do you want the stake pocket cut outs?

Ford F250 Owner: Are the stake pocket cutouts the little holes in the truck?

Shawn: Yeah.

Ford F250 Owner: Yeah, let's do it with the cut outs.

Shawn: Okay. There's no tax outside of Arizona, and shipping is free.

Ford F250 Owner: Is there a cover that has rails on it, to where you can put bars on top?

Shawn: Yes, but the one I just quoted is not the one. I can get you the info on that one if you like.

Ford F250 Owner: I don't need the rails right now. I'm thinking that I may just want the one that has the ability to put the bars on there.

Shawn: Well, the cool thing is ... I think it's like $100 more and you get the rails, but right now they're running a promotion where you actually get the rails for free. But you won't have those cut outs, and it's called the Retrax Pro XR.

Ford F250 Owner: But it's the same color and all that?

Shawn: Correct.

Ford F250 Owner: The matte black aluminum supports the weight and all that? But it doesn't have cut outs. Why doesn't it have cut outs?

Shawn: Well, because of those rails. That T channel goes through the whole length of the rail, pretty much right where those cut outs would be. And you can't alter that. And the purpose for the cut outs, really, is for racks and things like that, so you're kind of replacing that with this.

Ford F250 Owner: Yeah. Okay. That's what I need to know. I appreciate it.

Shawn: You got it, my friend.

Ford F250 Owner: It's a good price. I just got to get my partner to approve it, but I'll be calling back.