FAQ — rails


Do I Have to Drill Anything to Install an Extang Solid Fold 2.0 for a 2019 Dodge Ram 1500

Dodge Ram Owner: Quick question. I need to get a Tonneau cover for my truck. I just bought a truck, and the one from my old truck doesn't fit the new truck. And I need it because I'm going on vacation and I need to put all the luggage in the back and I have to have a cover. So I need it quickly.

Shawn: Okay. No problem

Dodge Ram Owner: How long does shipping take to get one of these covers?

Shawn: What kind of cover are you looking at?

Dodge Ram Owner: Well I like American Hard Tri-fold.

Shawn: Okay. Let's see here. American Hard Tri-fold. Are you referring to like the Tonneau Covers USA?

Dodge Ram Owner: No, I saw one online somewhere else. All it says is American Hard Tri-fold Tonneau Cover. The problem is when I called the other place they were telling me that I can't get this from them until the end of next week.

Shawn: What's the truck?

Dodge Ram Owner: It's a 2019 Dodge Ram 1500. It's a new model. The one with the 6 lug wheel, 5.7 bed.

Shawn: I don't think that's going to be something that I can get, unfortunately. We don't carry that.

Dodge Ram Owner: What else can you recommend?

Shawn: The only thing the closest I can get you for a hard tri-fold cover, and it's going to be night and day versus what you're looking at, but it's going to be way better quality, is the Extang Solid Fold. And that one goes for a few hundred bucks more.

Dodge Ram Owner: And how quickly can I get that one?

Shawn: Let me see.

Dodge Ram Owner: You're saying this a better cover?

Shawn: Yeah. The one you're looking at, I mean, I don't know, I might be biased. But I worked for the company that owns Extang for about 10 years. And yeah, they just make a great product. And the one you're looking at, I don't know who makes that. It looks just like Extang's soft folding cover, but they're saying it's a hard folding so I don't know. But based on your location it looks like it can ship tomorrow, and then arrive at you I'd say next day if not the following day.

Dodge Ram Owner: Is there a way to see how it clamps on underneath?

Shawn: Yeah. If you're on Extang's website, you can go to Solid Fold 2.0. Scroll down and you'll see installation, and there's a video right there. It's very simple though, man. You've got two clamps on the very front panel. And then you've got two in the rear by the tailgate. Essentially what you're going to do is the clamp is recessed into the cover. So you're going to grab it, pull it down, and then you're going to loosen it. It's got a little hook on there, so to speak. And it actually hooks on your rails.

Dodge Ram Owner: I mean, I don't have any rails or anything. So you're talking about the side of my bed?

Shawn: Correct.

Dodge Ram Owner: So I don't have to drill anything to install the cover?

Shawn: Nope. No, it's just got those little clamps. It's like a J is how I would describe them. You just loosen them up, and they clamp right onto the side. You don't even have to add an extra rail like if you were to buy a back flip or one of those that sit between the rails. They come with two separate rails that you have to clamp onto your bed rails. This doesn't do that.

Dodge Ram Owner: I see the other ones were actually like a vinyl. That American one. It's material, but it has a hard plate or something underneath it. So, it's actually, they call it a hard because it's got the hard bottom. But I don't want somebody to be able to cut into my back with a knife or something. Do you know what I mean?

Shawn: Yeah. No, you're not going to have that with this. You're going to have, it's an inch thick EnduraShield panel, which is their patented design there, that panel.

Dodge Ram Owner: The seams don't leak?

Shawn: No. From what I understand, this is the best folding cover for keeping water out of the bed since it sits on top of the rails, instead of between the rails like a lot of folding covers do. I'm going to go out on a limb and say you're going to like this a lot more. Because I'll tell you, even though you spent an extra couple hundred bucks, you're buying American made. You're not buying Chinese like that other stuff.

Dodge Ram Owner: Oh really? Oh good. Well, that sold it right there. Go ahead. Let's just go ahead and do it.

Shawn: And I'll get it placed in my distributor right away too. Just to make sure it makes it on tomorrows truck.

What's the Price Difference for Wide Rails on a Retrax Pro MX for a 2013 Dodge Ram 2500?

Dodge Owner: You emailed me on a Retrax bedcover for my Dodge.

Peter: Okay.

Dodge Owner: It was a Retrax Pro MX.

Peter: Okay.

Dodge Owner: I just called the number on the email. It said that the Retrax has 20% off or something like that for a special savings event or something like that.

Peter: Yeah. Did we send you a quote yet?

Dodge Owner: You sent me a quote. That one came in first, then the email after that came in a few hours later about the sales event. So I don't know if that was applied to both.

Peter: What truck is it for?

Dodge Owner: The 2013 Dodge Ram 2500.

Peter: Okay.

Dodge Owner: Six and a half foot bed.

Peter: Okay I just sent you the quote including that discount. It's free shipping and there's no sales tax if you're ordering it from outside of Arizona.

Dodge Owner: Okay. What about, how much more for the, they call it the wide rails?

Peter: Wide rails is just $40 more.

Dodge Owner: Okay. Okay, so the quote you gave me was pretty much the accurate quote. It just came in after the other email I guess. Is that the sale price?

Peter: It is. What I sent was the sale price.

Dodge Owner: Okay. And you're an authorized dealer and all the stuff as far as warranty goes and everything?

Peter: Yes, absolutely.

What's The Differences Between The Retrax ProMX and the Retrax ProXR?

Dodge Ram Owner: I called in a little earlier and actually did actually some emailing back and forth off your site. But anyway, what I have is a 2018 Dodge RAM 2500 Mega Cab with a short box. You know, I was looking for the Retrax ProMX for it.

Shawn: Okay, one second here.

Dodge Ram Owner: It's the Retrax with the satin black and no motor.

Shawn: Okay. One more time with that vehicle information.

Dodge Ram Owner: It's a 2018 Dodge RAM 2500 Mega Cab, short box.

Shawn: Okay. Thank you. So, are you aware of their Retrax ProXR that they have out now?

Dodge Ram Owner: Is the XR on their site?

Shawn: Yeah. It's essentially the same thing as the Retrax MX, Pro MX, but it has key slot rails where you can add things, and right now, they're doing a promotion. If you buy one of those covers, you get a free Yakima Eastern Low Bar with every purchase. And that's $500 value.

Dodge Ram Owner: Oh yeah. The cover's made out of aluminum right? What are the other differences between the ProMX and the Pro XR?

Shawn: Yes, it's made out of aluminum, and it's actually going to be the same exact thing as the MX, just with a different rail.

Dodge Ram Owner: That's the one with the key or the lock in the back, you push down, it's got a key lock and all that?

Shawn: Yep. And the promotion is through Retrax as well, so I could help you with filling out the form you need to fill out and mail in. But that pretty much sets you up right there and then you can add bike racks, kayak racks. I mean Yakima, Thule, Rhino Rack all those companies work with it.

Dodge Ram Owner: Okay. All right. And then I noticed there was an option for thin rails or light rails, or something to that affect.

Shawn: If you go with the Retrax ProXR, that option goes away.

Dodge Ram Owner: Oh, okay. All right. Well, I'll still go with the XR. Is your warehouse in Scottsdale?

Shawn: Our location in Scottsdale is the main office, but we actually drop ship from all the manufacturers. So your Retrax will be built in North Dakota at the Retrax plant and then ships within 2-3 days.

Dodge Ram Owner: Okay, that's fine. What do we need to get this cover ordered?

Shawn: I can definitely help you with that.

Dodge Ram Owner: Shawn. Okay, thanks a lot Shawn. I appreciate it.

What Happens if I Only Receive the Panel of My Tonneau Cover and I'm Missing the Rails?

Tonneau Covered Customer: I ordered a cover from you guys not too long ago and I had a couple of questions about it.

Peter: Okay.

Tonneau Covered Customer: Well for one, I received one package yesterday or maybe the day before yesterday and I was wondering is there another package on the way? I've only received the panel, but I'm waiting on the rails. 

Peter: Yeah, sometimes that happens, you'll get one of two packages and then the next one will arrive a day or two later. So if you don't have it by the end of today, let me know. But I have a feeling you probably will.

Tonneau Covered Customer: Okay. Because I had put in a request for tracking on it, on the packages, but I haven't received any updates on them at all yet.

Peter: Yeah. It can take a day or so to get tracking.

Tonneau Covered Customer: And just to let you know, FedEx Express delivered this one. He kind of threw it up on my deck and the packaging is dented.

Peter: Oh, jeez.

Tonneau Covered Customer: Yeah, I know. I have not opened it up to inspect it for damage because I was gone all weekend and when I got home yesterday I kind of popped it open just to take a look to make sure there wasn't any visual damage.

Peter: Right.

Tonneau Covered Customer: But I did not unwrap it yet. So I'm not sure if there are any dents or dings that I just haven't seen yet. 

Peter: That's fine. Let us know if you find any damage when you unwrap it. So like I said, I have a feeling that your rails are going to arrive today. If they don't, let me know. But it's not uncommon for that to happen. And then of course when you're going to install it, look for damage on that panel. And it there is damage, don't worry, we'll get another cover out to you and we'll get FedEx to pick that one up. 

Tonneau Covered Customer: Okay. And I'll let you know if that tonneau cover comes or if it doesn't.

What's the Difference Between a Retrax Pro and a Retrax Pro XR for a 2019 Ford F-250 with an 8 foot bed?

Ford F250 Owner: Yeah, I'd like to discuss a Tonneau Cover.

Shawn: What kind of Tonneau Cover are you looking at?

Ford F250 Owner: The Retrax Pro.

Shawn: What kind of truck is it?

Ford F250 Owner: It's a 2019 Ford F-250 with an 8 foot bed.

Shawn: Okay, let's see here. So for the Pro MX in the Matte black, for the 8 foot bed ... Standard rails, or do you want the stake pocket cut outs?

Ford F250 Owner: Are the stake pocket cutouts the little holes in the truck?

Shawn: Yeah.

Ford F250 Owner: Yeah, let's do it with the cut outs.

Shawn: Okay. There's no tax outside of Arizona, and shipping is free.

Ford F250 Owner: Is there a cover that has rails on it, to where you can put bars on top?

Shawn: Yes, but the one I just quoted is not the one. I can get you the info on that one if you like.

Ford F250 Owner: I don't need the rails right now. I'm thinking that I may just want the one that has the ability to put the bars on there.

Shawn: Well, the cool thing is ... I think it's like $100 more and you get the rails, but right now they're running a promotion where you actually get the rails for free. But you won't have those cut outs, and it's called the Retrax Pro XR.

Ford F250 Owner: But it's the same color and all that?

Shawn: Correct.

Ford F250 Owner: The matte black aluminum supports the weight and all that? But it doesn't have cut outs. Why doesn't it have cut outs?

Shawn: Well, because of those rails. That T channel goes through the whole length of the rail, pretty much right where those cut outs would be. And you can't alter that. And the purpose for the cut outs, really, is for racks and things like that, so you're kind of replacing that with this.

Ford F250 Owner: Yeah. Okay. That's what I need to know. I appreciate it.

Shawn: You got it, my friend.

Ford F250 Owner: It's a good price. I just got to get my partner to approve it, but I'll be calling back.

Where Can I Find Shipping Information Regarding My Tonneau Cover Order?

Dodge Ram Owner: Hey, I'm calling about my order. Do you by chance know if the tonneau cover has been shipped yet?

Shawn: Yeah, it should have been shipped yesterday.

Dodge Ram Owner: Troy called me but he didn't give me a tracking number. I'm trying to get an idea where it is.

Shawn: What did Troy say?

Dodge Ram Owner: He's sending just the cover out. He said they're making it, and they're sending it all right away or something like that.

Shawn: I haven't heard from them yet as far as tracking so I'm sending them a email right now.

Dodge Ram Owner: I just left a message. But they're sending one out. Hey, I've got a question.

Shawn: What's up?

Dodge Ram Owner: He did say to get rid of the other one that was sent to me. It's 58 1/2 inches, are there beds that size?

Shawn: What kind of truck do you have again?

Dodge Ram Owner: Mine's the Dodge. It's the Ram.

Shawn: Oh, no. There's not going to be anything like that. A full size truck with a bed that short, no.

Dodge Ram Owner: I was just wondering. I don't think anybody would buy it because it's kind of short, and it doesn't have the rails and the front piece.

Dodge Ram Owner: Here's my next question. Do they sell rails and that cover for that? Can you buy rails separately?

Shawn: Yeah, you can buy rails separately.

Dodge Ram Owner: Okay, can you do me a favor? When he gets back to you, can you email me, let me know where it's at and what's going on?

Shawn: Absolutely.

Dodge Ram Owner: All right. Thank you.