FAQ — Rhino Rack


What Kind of Weight Rating Does The Trax Rail System on The Retrax ONE XR Have?

Ford Owner: I was wanting to get some information on a rolling bed cover?

Tonneau Covered Agent: Okay. Retrax?

Ford Owner: Yes, Retrax. The RetraxONE MX tonneau cover.

Tonneau Covered Agent: What kind of truck is it?

Ford Owner: A 2018 Ford F250 with the 6 foot 9 bed.

Tonneau Covered Agent: Let me ask you this: do you ever see yourself using a rack on that tonneau cover? Because the Retrax ONE XR has a Trax Rail System.

Ford Owner: Well, you know, I was wondering that same thing when I saw there was a Trax Rail System option for that one. How much is the price difference?

Tonneau Covered Agent: 100 extra bucks, but you get a $500 set of load bars for it through the 30th of this month with the current rebate.

Ford Owner: Okay. What kind of weight rating do they handle in the track system?

Tonneau Covered Agent: The weight rating in the track system? I know the cover itself is 500. The track system, I might say that you're the only person I've had ask me that so far.

Ford Owner: Is it up higher on that one with the track system, or is it exactly the same other than it's got the track in it?

Tonneau Covered Agent: You know, I've not seen them in person, but comparing them to the pictures, they look very similar, if not maybe an extra half inch on that rail, or on the slotted one.

Ford Owner: Okay. That was another thing I was wondering about it.

Tonneau Covered Agent: Yeah, a quarter of an inch or a half inch, somewhere around there. I'm not seeing a weight rating for it, but since it's directly on your rails themselves and not pushing on the cover, I would safely say 6-700 pounds. I don't know what you're going to put on there that's going to be that much. I think at that point, I'd be worried about the rack breaking, right?

Ford Owner: That could be. So, who manufactures the rack that goes into the track?

Tonneau Covered Agent: Yakima.

Ford Owner: Okay, it's not Rhino Rack, it's Yakima.

Tonneau Covered Agent: Right, but you can get any one with a T-slot: Yakima, Tully, Rhino Rack

Ford Owner: Okay, well, why don't you price them out and I'll try to decide what I want to do.

Tonneau Covered Agent: Okay. I'll send you a couple emails here with some quotes. Just let us know what you want to do. You can call us back and we can help you, or you can just complete it through the email.

Ford Owner: Okay. Then, the warranty, is that handled through your site, or is that handled right from the manufacturer?

Tonneau Covered Agent: It is a manufacturer's warranty, but should you have any issues, you let us know and we'll start the conversation with you guys and help you out.

What's The Differences Between The Retrax ProMX and the Retrax ProXR?

Dodge Ram Owner: I called in a little earlier and actually did actually some emailing back and forth off your site. But anyway, what I have is a 2018 Dodge RAM 2500 Mega Cab with a short box. You know, I was looking for the Retrax ProMX for it.

Shawn: Okay, one second here.

Dodge Ram Owner: It's the Retrax with the satin black and no motor.

Shawn: Okay. One more time with that vehicle information.

Dodge Ram Owner: It's a 2018 Dodge RAM 2500 Mega Cab, short box.

Shawn: Okay. Thank you. So, are you aware of their Retrax ProXR that they have out now?

Dodge Ram Owner: Is the XR on their site?

Shawn: Yeah. It's essentially the same thing as the Retrax MX, Pro MX, but it has key slot rails where you can add things, and right now, they're doing a promotion. If you buy one of those covers, you get a free Yakima Eastern Low Bar with every purchase. And that's $500 value.

Dodge Ram Owner: Oh yeah. The cover's made out of aluminum right? What are the other differences between the ProMX and the Pro XR?

Shawn: Yes, it's made out of aluminum, and it's actually going to be the same exact thing as the MX, just with a different rail.

Dodge Ram Owner: That's the one with the key or the lock in the back, you push down, it's got a key lock and all that?

Shawn: Yep. And the promotion is through Retrax as well, so I could help you with filling out the form you need to fill out and mail in. But that pretty much sets you up right there and then you can add bike racks, kayak racks. I mean Yakima, Thule, Rhino Rack all those companies work with it.

Dodge Ram Owner: Okay. All right. And then I noticed there was an option for thin rails or light rails, or something to that affect.

Shawn: If you go with the Retrax ProXR, that option goes away.

Dodge Ram Owner: Oh, okay. All right. Well, I'll still go with the XR. Is your warehouse in Scottsdale?

Shawn: Our location in Scottsdale is the main office, but we actually drop ship from all the manufacturers. So your Retrax will be built in North Dakota at the Retrax plant and then ships within 2-3 days.

Dodge Ram Owner: Okay, that's fine. What do we need to get this cover ordered?

Shawn: I can definitely help you with that.

Dodge Ram Owner: Shawn. Okay, thanks a lot Shawn. I appreciate it.