Return Policy
Return Policy
We are currently unable to process any items that have been in possession for more than 10 days. Once a package has been delivered, the purchaser has 10 days to request a Return Authorization (RA) Number. A RA is required for all returns.
If you have changed your mind, or have accidentally ordered the incorrect product, and choose to not keep the product, your return shipping will be at your expense and subject to a factory restocking fee between 15% and 20%. The Item must meet the following conditions or will be refused by the factory and returned to the purchaser.
- Original packaging
- Well-sealed
- Uninstalled, New and unused condition
Non-Returnable Products
- Gift Cards
- Installed Items
- Used Items
- Custom Items
- Memberships
- Freight Shipments
To Start a Return
Email Returns@ctausa.com and include the following.
- Name and daytime phone number
- Your purchase order number (example XXXXX)
- The reason for the return (defective product, wrong item shipped, etc.)
- Photos of the Product and Serial Number
When you receive your RA number, print the RA number on the return label. We strongly recommend you ship the item back with a method that can be tracked or with insurance so that you have recourse if the item is lost or damaged in transit. Please email us the tracking number for your return and we will gladly expedite the refund/exchange process.
Damaged Package
Occasionally a package is damaged in transit, if your package arrives damaged.
Please Email customerservice@ctausa.com and include the following.
- Name and daytime phone number
- Your purchase order number (example XXXXX)
- Pictures of the damaged package and Serial Number
Damaged/Defective Product
Our vendors handle thousands of items and occasionally things go wrong. If you’ve received a damaged or defective product.
Please Email customerservice@ctausa.com and include the following.
- Name and daytime phone number
- Your purchase order number (example XXXXX)
- Pictures of the product and description of the damage and serial number.
Refused Shipments
Shipments returned as undeliverable for any reason will be considered refused. Should customer contact tonneaucovered.com and request re-shipment, customer will be responsible for additional freight charges.
RefundsOnce the product is received, we'll issue your refund, minus any restocking or shipping fees.
