FAQ — 2018 Dodge Ram 2500


What Does the Retrax Pro MX Include for a 2018 Dodge Ram?

Dodge Ram Owner: I'm calling about a bed cover.

Peter: Okay. Which cover are you looking at?

Dodge Ram Owner: I'm looking at the Retrax Pro MX.

Peter: Okay. And what truck is it for?

Dodge Ram Owner: It's a 2018 Dodge Ram Crew Cab 2500.

Peter: Okay. Bed length?

Dodge Ram Owner: Six foot four inches.

Peter: Okay. And have we sent you a quote yet?

Dodge Ram Owner: Y'all sent me one a while back when I first looked at it and the email said to call to order.

Peter: Okay. It's free shipping and there's no sales tax, if you're ordering from outside of Arizona.

Dodge Ram Owner: Okay. What kinda time are we looking at getting it shipped?

Peter: About five to seven days.

Dodge Ram Owner: Okay. Does the Pro MX come with anything?

Peter: Yes. It comes with all of the mounting stuff you need.

Dodge Ram Owner: And that's going to have an all aluminum black matte finish?

Peter: Yes.

Dodge Ram Owner: Okay great. So now What kinda payment do y'all take?

Peter: We take all cards and PayPal.

Dodge Ram Owner: Now this is original Retrax stuff, right?

Peter: It is.

Dodge Ram Owner: Okay. So do I just need to go onto y'all's website again to pay you through PayPal or what?

Peter: No. I have to email you a link if you want to pay through PayPal. Is that what you wanna do?

Dodge Ram Owner: Yeah because I don't have a credit card to use over the phone

Peter: Okay. I'm gonna email this over to you right now. If you don't see it shortly, just check your spam. I'll see it on my end, once you complete the purchase and I'll get it shipped right out.

Dodge Ram Owner: Okay. You're a retailer for returns right? Do I need to register them for this for them to get the warranty?

Peter: No. You do not.

Dodge Ram Owner: Okay. And there's a lifetime warranty on these, right?

Peter: That's right.

What's the Best Price on a Full Metal Jackrabbit Tonneau Cover for a 2018 Dodge Ram 2500?

Dodge Ram Owner: I received a couple emails from you regarding a tonneau cover. I just wanted to touch base with you on it. I had a couple of questions.

Tonneau Covered Agent: Sure. Which cover were we talking about?

Dodge Ram Owner: The Full Metal Jack Rabbit.

Tonneau Covered Agent: Okay. And what truck was it for?

Dodge Ram Owner: What I've got is a 2018 Dodge Ram 2500 Mega Cab 6'4 bed.

Tonneau Covered Agent: Okay. All right. And what questions did you have?

Dodge Ram Owner: I want to make sure that cover is going to fit. And then also they have a couple of options for ladder racks or cargo racks depending on how you want to look at it. And I want to make sure that the one style, I think it's EL200 or EL2000, something like that, is going to fit with everything. So the tonneau cover has the, what do they call it, expedition rails or something like that?

Tonneau Covered Agent: The Explorer Rails.

Dodge Ram Owner: Yes, explorer rails. Yeah.

Tonneau Covered Agent: Okay. Did you have a part number for the rack?

Dodge Ram Owner: I believe the part number, hang on a second here. I believe the part number is EL200. Let me look that up real quick here. Yeah, the part number I have for that is EL as in Edward, Larry 200.

Tonneau Covered Agent: Okay. Who's the manufacturer of it? Do you know?

Dodge Ram Owner: Yeah, it's manufactured by Pace Edwards.

Tonneau Covered Agent: Okay. I'm not showing that I carry that. Unfortunately, I've got the cover, I do not have that rack system, unfortunately.

Dodge Ram Owner: Let me, let me verify a couple of things and then I will give you a call back cause that's a good price for the cover.

Tonneau Covered Agent: Yeah. Okay. Sounds good.

What's The Differences Between The Retrax ProMX and the Retrax ProXR?

Dodge Ram Owner: I called in a little earlier and actually did actually some emailing back and forth off your site. But anyway, what I have is a 2018 Dodge RAM 2500 Mega Cab with a short box. You know, I was looking for the Retrax ProMX for it.

Shawn: Okay, one second here.

Dodge Ram Owner: It's the Retrax with the satin black and no motor.

Shawn: Okay. One more time with that vehicle information.

Dodge Ram Owner: It's a 2018 Dodge RAM 2500 Mega Cab, short box.

Shawn: Okay. Thank you. So, are you aware of their Retrax ProXR that they have out now?

Dodge Ram Owner: Is the XR on their site?

Shawn: Yeah. It's essentially the same thing as the Retrax MX, Pro MX, but it has key slot rails where you can add things, and right now, they're doing a promotion. If you buy one of those covers, you get a free Yakima Eastern Low Bar with every purchase. And that's $500 value.

Dodge Ram Owner: Oh yeah. The cover's made out of aluminum right? What are the other differences between the ProMX and the Pro XR?

Shawn: Yes, it's made out of aluminum, and it's actually going to be the same exact thing as the MX, just with a different rail.

Dodge Ram Owner: That's the one with the key or the lock in the back, you push down, it's got a key lock and all that?

Shawn: Yep. And the promotion is through Retrax as well, so I could help you with filling out the form you need to fill out and mail in. But that pretty much sets you up right there and then you can add bike racks, kayak racks. I mean Yakima, Thule, Rhino Rack all those companies work with it.

Dodge Ram Owner: Okay. All right. And then I noticed there was an option for thin rails or light rails, or something to that affect.

Shawn: If you go with the Retrax ProXR, that option goes away.

Dodge Ram Owner: Oh, okay. All right. Well, I'll still go with the XR. Is your warehouse in Scottsdale?

Shawn: Our location in Scottsdale is the main office, but we actually drop ship from all the manufacturers. So your Retrax will be built in North Dakota at the Retrax plant and then ships within 2-3 days.

Dodge Ram Owner: Okay, that's fine. What do we need to get this cover ordered?

Shawn: I can definitely help you with that.

Dodge Ram Owner: Shawn. Okay, thanks a lot Shawn. I appreciate it.

Where Can I Get the Best Price on a TruXedo Sentry CT tonneau cover?

Dodge Ram Owner: I just received an email about a TruXedo Sentry CT tonneau cover.

Peter: Okay. And what truck was it for?

Dodge Ram Owner: It was for a 2018 Dodge RAM 2500 with the six foot, four inch bed.

Peter: Okay, yeah free shipping. There's no sales tax either if you're ordering from outside of Arizona. You want to get that ordered today?

Dodge Ram Owner: Yeah. You sent me the best price I've seen on a Truxedo Sentry. Who are you with again?

Peter: I'm with TonneauCovered.com.

Dodge Ram Owner: You guys are based out of Arizona, correct?

Peter: That's right.

Dodge Ram Owner: Okay. What is the shipping time typically from Tonneau Covered?

Peter: Usually about five to seven days.

Dodge Ram Owner: Okay. That's pretty normal. Can I order this online at that price or do I have to do this over the phone?

Peter: It's up to you. I can take care of it with you right now or I could email you a link to do it online. It's up to you.

Dodge Ram Owner: I'd rather do it online if you don't mind.

Peter: Okay. Alright, I'm going to shoot this over to you right now. If you don't see it shortly, just check your spam. I'll see it on my end here once you complete the purchase, and then I'll get it shipped right out.

Dodge Ram Owner: Okay. All right, I appreciate that. Thank you.

How Do I Order a BAKFlip G2 and BAK Box for my 2018 Dodge Ram 2500 Without Ram Boxes?

Dodge Ram Owner: I was just calling back to talk about that BAKflip G2 that you gave me the quote on.

Peter: Okay. What truck was it for?

Dodge Ram Owner: It's a 2018 Ram 2500 with a six foot four inch bed.

Peter: Okay. Yep. It's free shipping, and there's no sales tax as you're ordering from outside Arizona.

Dodge Ram Owner: Wonderful. Let me ask you something. The BAK Box that goes with that. Can you still honor your original quoted price on that?

Peter: Yes, I can do that.

Dodge Ram Owner: Okay. So let me go ahead and order both of those then.

Peter: Okay. I'll get you going here. And you said it's a 2018 Ram 2500 six foot four bed. And you don't have Ram boxes do you?

Dodge Ram Owner: No, It does not. It does not have the Ram Box.

Peter: Okay, so allow about five to seven days for delivery on this. You are gunna receive and email confirmation here in just a moment. Here we go. And you are all set.

Dodge Ram Owner: Okay, How does that ship? It is UPS or FedEx?

Peter: It's gonna be FedEx ground

Dodge Ram Owner: Okay, Okay, that will work. We are going on vacation soon. Was that business days? Five to seven business days for shipping?

Peter: No, just 5 to 7 days. So you might get it before you leave. Alright we yeah you are all set.

Dodge Ram Owner: Okay, thanks very much peter. I appreciate it.