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FAQ — Retrax Pro MX

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What is The Best Retractable Cover Out There?

F250 Owner: I'm calling about a tonneau cover for a 2017 Ford F250 with the short bed.

Peter: Which cover were you looking at?

F250 Owner: The Retrax Pro MX, but what other brands do you guys sell?

Peter: We sell pretty much all of the major Tonneau brands, BAK, Undercover, Extang, Truxedo, Roll-N-Lock. Pretty much all of them. There are a few we don't, we don't sell Gator.

F250 Owner: They don't seem that great anyway.

Peter: Yeah. That's about it, we sell pretty much all the big ones.

F250 Owner: So in your opinion, what is the best retractable cover out there?

Peter: We're talking about it right now. It's the Retrax Pro MX. Yeah, it's the only one I know with a lifetime warranty, too.

F250 Owner: Is that through the manufacturer or how does that work?

Peter: It is, yeah. And they cover pretty much everything. I mean they want to keep you a customer for life. So I mean, shorter view, jumping up and down on it and they'll pretty much cover everything.

F250 Owner: Okay. If and when the time comes, I'll definitely be giving you a call.

Peter: Sounds good.
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What's the Difference Between the Retrax Covers for a 2019 Chevy Silverado?

Silverado Owner: Yes, sir. I found you on the Internet. I want to see about a a tonneau cover for a 2019 Chevy Silverado.

Peter: Okay. Which cover were you looking at?

Silverado Owner: I think the Retrax PRO MX.

Peter: Okay, nice. What's the bed length?

Silverado Owner: Five eight bed.

Peter: Got the Retrax Pro MX with free shipping. No sales tax if you order from outside of Arizona.

Silverado Owner: Let me ask you, what's the difference between that one? They sell a couple of different ones, and one's a composite and one's aluminum. And besides one's metal and one's not, what's the difference between those Retrax covers?

Peter: That is the difference. So they sell three really. So there's the polycarbonate, so the plastic. Then they have the aluminum. There's a difference in warranty as well. The plastic has a one year warranty. The aluminum has their legendary Lifetime Warranty. It holds up really well. It's super heavy duty and it holds 500 pounds on top. So it's a much more durable cover. And then they make the XR, which is, it has the tee slotted rails that you can add Yakima racks and stuff like that.

Silverado Owner: Oh yeah. I don't need that. Okay. Well let me get back with you. How long does it take to ship, or how long would it take to get here?

Peter: Usually receive it between five and seven days from when you order.

Silverado Owner: Okay. Okay. All right. Thank you very much. I appreciate the information.

Peter: Okay. Talk to you soon. Thanks.
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What is The Retrax XR and is it a Good Option For My 2015 Ford F-150?

Ford F-150 Owner: I received your quote on the Retrax cover. Let's go with that.

Shawn: 2015 Ford F-150 with a short bed, correct?

Ford F-150 Owner: Yep.

Shawn: Okay. You know what? And you want the PRO MX, right?

Ford F-150 Owner: Yeah, the matte black one.

Shawn: Would you ever see yourself using a set of load bars?

Ford F-150 Owner: No.

Shawn: No? Not even if they're free?

Ford F-150 Owner: No, probably not. We tend to use the truck more as just an urban assault vehicle, not for actually hauling and carrying stuff.

Shawn: Okay. Okay. Well, I was just asking because they have a promotion right now if you buy the XR, which is $100 more, you get the rack for free. It's a $500 rack.

Ford F-150 Owner: What is the Retrax XR?

Shawn: It's the RetraxPRO MX essentially, but it has a different set of rails that include a T-slot, so you can put accessories in it.

Ford F-150 Owner: Yeah, no. I prefer the low-profile without that T-slot on it. So, while it's a great idea, and a nice set of rails, I can't see myself actually carrying anything on those rails.

Shawn: I understand. Let's see here. RetraxPRO MX and that is the standard without stake pocket holes, correct?

Ford F-150 Owner: Correct.

Shawn: All right, man. I'll get this shipped out as quickly as possible.
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What's the Best Retractable Cover For a Ford 2018 Model Crew Cab?

Ford Owner: Hey, Sean, I've got a Ford 2018 Model Crew Cab. I'm looking for a retractable cover. I don't want the shiny black. I want the flat black in color.

Sean: What size bed?

Ford Owner: It's the crew cab. I haven't actually measured the bed, but it's the crew cab Ford 2018 model.

Sean: Okay. Usually, on the double doors, it's a 5.5 short bed, or you'd have a 6.5, or an 8', which you'd know if you had an 8'.

Ford Owner: Yeah, it's not an 8'. If it came down to an order, I'd make sure before I ordered.

Sean: Yeah, so there are two different types of covers that Retrax offers. Retrax is actually probably the best brand when it comes to their rolling covers. There's the ONE, which is the polycarbonate series, and then the PRO, which is the aluminum series. The PRO, they're actually running a special right now on their Retrax XR, which is the RetraxPRO MX, which is a matte black finish, and the XR part are referring to the side rails. The side rails on that model have T-slots to where you can add bike racks and kayak racks and stuff like that, and right now they're actually doing a promotion where if you buy one of those XRs, they send you a free set of Yakima JetStream load bars with it which is a $500 value. 

Ford Owner: Okay. 

Sean: Then if you didn't want those bars, which honestly for an extra 100 bucks to get that $500 gift is worth it, but let's say you didn't want that option, you could go back down to just the RetraxPRO MX and save the $100 difference. What I was going to say was both of those come with a lifetime warranty as well. 

Ford Owner: Right. How about the Brinx?

Sean: Brinx? I've never even heard of a Brinx tonneau cover, so let's look here.

Ford Owner: What do you have at around, say, $1,000-$1,200 range?

Sean: If you wanna stay within that range you could still get a Retrax. You can get the ONE MX.

Ford Owner: What's the difference in the ONE MX?

Sean: Well, it's polycarbonate instead of aluminum. It does have aluminum support rods every three inches, but the material of the cover itself is actually polycarbonate which is a plastic, so it's not quite the cover that the aluminum one is, but honestly, if it's going on a daily drive and you're not in construction, you're not using that cover 50 times a day, the ONE would probably be perfect for you. It's got a three-year warranty instead of a lifetime.

Ford Owner: Yeah, we're just using this cover for a vacation vehicle.

Sean: Yeah, man. The RetraxONE would be perfect for you then. It looks just exactly the same as the aluminum. It functions the same. Like I said, it's the plastic instead of aluminum.

Ford Owner: Yeah. Have you heard of a Gator brand?

Sean: I have, and honestly, you know what that is? It's a private label of a Retrax. There are a couple different covers that Retrax has that are cheaper, and what they do is they space those support rods out a little bit further. I'm not sure if anything else is different as far as hardware and stuff like that, but I know that on those private labels, they take some of the extra cost out of it and that's what makes it cheaper and that's what makes them easily sold. But there are differences and that's the difference.

Ford Owner: Well, that shorter bed, I'm just using it as basically storage for luggage and stuff, but I also want a quality cover that I won't be replacing in five years.

Sean: Yeah, I've not heard a whole lot of issues with the Retrax, even the ONE. I worked for Truck Hero, which is the company that owns Retrax, and I sold Retrax all over the world, man. Australia, Dubai, Germany, all over the place, and it quickly became the number one seller. 

Ford Owner: Well, let me measure my bed and give it some thought and I may give you a shout back.

Sean: All right, man. If you give us a call, my name is Sean.
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What's the Difference Between the Retrax PRO XR and MX for a 2019 Ford F-150?

Ford F-150 Owner: I've got some kind of special requirements that I need to throw out on the table then you can tell me what your recommendation would be. First off, I have a 2019 Ford F-150.

Sean: Okay.

Ford F-150 Owner: Secondly, it's a SuperCrew, and what it's going to be used as is primarily as a tow vehicle for a 23 and a half foot, double whole trailer. Each summer I drag it around chasing all the paragliding competitions, so 13,000 miles every summer. Get where I'm going, drag the trailer up, literally 6,000 feet to where it's cool. I park the trailer with other people and then I use my truck since, it's a four-wheel drive, to carry typically seven pilots total, myself included. To do that we found that if I put all their wings in the cab that I can then pack them into cube space pretty well and get them there. So that means I get two up front, I got to put five in the bed. I have a five and a half foot bed.

Sean: So you want to know, I spoke to you before, right? And you want to know if people could sit on the cover? 

Ford F-150 Owner: That's it. Yes. Yes sir. I need something that can hold a decent amount of weight.

Sean: We originally spoke about a rolling cover and you said you can't do that because it'll take up about a foot of your bed space.

Ford F-150 Owner: Well, after talking to you earlier now I'm thinking that a roll-up that rolls in a circle in a box against the window would probably be my best bet. So that I can have three people sit on that. And then two into the bed. So since we talked last I've kind of come to the conclusion, well I can't really have my cake and eat it too. I've got to give up somewhere to get that bench seat. 

Sean: Okay. Well, I will say then that if you're okay with a canister type deal, the Retrax is probably the best way to go. I mean its weight rated at 500 pounds evenly distributed on the cover. So I imagine if it's rolled up, it should hold at least that cause there aren't any springs or, moving pieces in a box that you have to worry about. It's all ball bearings. Or if you wanted to do something even more up your alley, they have their RetraxPRO XR which is the same as the MX, same finish, everything like that. But it's another hundred dollars. The difference is it has a T-slot where you can put ladder racks or kayak racks or anything your heart desires. And right now they're actually doing a promotion where if you buy that cover they give you a set of Yakima JetStream load bars for free. So essentially you can have your cover open and still have things on top of the load bars as well, which are movable. 


Ford F-150 Owner: Yeah. Wow. I'll have to look at that. So, the XR and the MX, other than the T-racks, is the cover on the roll up canister effectively the same? Or is it reinforced heavier?

Sean: Yes, they're exactly the same. The only difference between the XR and the MX is just a T-slot rails. So the cover is the exact same cover. They do make a retracted one, which is polycarbonate, but that cover only holds up to 200 pounds, so I don't know if that would be the one that I would have people sit on.

Ford F-150 Owner: What is the depth? Four and a half?

Sean: 14 inches.

Ford F-150 Owner: That's perfect. Sounds good, man. I appreciate it. I think that you gave me good advice and it took me a while to do a whole bunch of research and I really wasn't looking at this one, but the 500 pounds sitting on the lid I think is important and it works better for me.

Sean: With a lifetime warranty too, so keep that in mind as well.

Ford F-150: Oh, really? That's really good. All right, thank you so much and I'll holler back at you.

Sean: You got it.

 

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What Does the Retrax Pro MX Include for a 2018 Dodge Ram?

Dodge Ram Owner: I'm calling about a bed cover.

Peter: Okay. Which cover are you looking at?

Dodge Ram Owner: I'm looking at the Retrax Pro MX.

Peter: Okay. And what truck is it for?

Dodge Ram Owner: It's a 2018 Dodge Ram Crew Cab 2500.

Peter: Okay. Bed length?

Dodge Ram Owner: Six foot four inches.

Peter: Okay. And have we sent you a quote yet?

Dodge Ram Owner: Y'all sent me one a while back when I first looked at it and the email said to call to order.

Peter: Okay. It's free shipping and there's no sales tax, if you're ordering from outside of Arizona.

Dodge Ram Owner: Okay. What kinda time are we looking at getting it shipped?

Peter: About five to seven days.

Dodge Ram Owner: Okay. Does the Pro MX come with anything?

Peter: Yes. It comes with all of the mounting stuff you need.

Dodge Ram Owner: And that's going to have an all aluminum black matte finish?

Peter: Yes.

Dodge Ram Owner: Okay great. So now What kinda payment do y'all take?

Peter: We take all cards and PayPal.

Dodge Ram Owner: Now this is original Retrax stuff, right?

Peter: It is.

Dodge Ram Owner: Okay. So do I just need to go onto y'all's website again to pay you through PayPal or what?

Peter: No. I have to email you a link if you want to pay through PayPal. Is that what you wanna do?

Dodge Ram Owner: Yeah because I don't have a credit card to use over the phone

Peter: Okay. I'm gonna email this over to you right now. If you don't see it shortly, just check your spam. I'll see it on my end, once you complete the purchase and I'll get it shipped right out.

Dodge Ram Owner: Okay. You're a retailer for returns right? Do I need to register them for this for them to get the warranty?

Peter: No. You do not.

Dodge Ram Owner: Okay. And there's a lifetime warranty on these, right?

Peter: That's right.
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