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FAQ — Retrax Pro

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What is The Best Retractable Cover Out There?

F250 Owner: I'm calling about a tonneau cover for a 2017 Ford F250 with the short bed.

Peter: Which cover were you looking at?

F250 Owner: The Retrax Pro MX, but what other brands do you guys sell?

Peter: We sell pretty much all of the major Tonneau brands, BAK, Undercover, Extang, Truxedo, Roll-N-Lock. Pretty much all of them. There are a few we don't, we don't sell Gator.

F250 Owner: They don't seem that great anyway.

Peter: Yeah. That's about it, we sell pretty much all the big ones.

F250 Owner: So in your opinion, what is the best retractable cover out there?

Peter: We're talking about it right now. It's the Retrax Pro MX. Yeah, it's the only one I know with a lifetime warranty, too.

F250 Owner: Is that through the manufacturer or how does that work?

Peter: It is, yeah. And they cover pretty much everything. I mean they want to keep you a customer for life. So I mean, shorter view, jumping up and down on it and they'll pretty much cover everything.

F250 Owner: Okay. If and when the time comes, I'll definitely be giving you a call.

Peter: Sounds good.
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Will a Retrax XR With Wide Rails Look Better on My 2018 Chevy Silverado Than Standard Rails?

Silverado Owner: Yeah, hi. I'm trying to buy a Retrax bed cover from you guys.

Shaun: Okay, did you want the aluminum version, or which one are you looking at?

Silverado Owner: The aluminum one, I have the part number, but I got two different part numbers, and I want to know which is the best one.

Shaun: What do you got man?

Silverado Owner: I got the 8461 and the 8471.

Shaun: Okay, so the 8461 is going to be the Retrax Pro MX, without the stake pocket holes.

Silverado Owner: Okay that's a bit weird. Oh you know what, it is the 460 I'm sorry, not the 461. That's got the cut out pockets right, the 460?

Shaun: Okay, yeah 460, the 460 does, and what did you say 471?

Silverado Owner: 471. Yes

Shaun: Yeah 471. It has the wide rails.

Silverado Owner: Oh, I see, but it doesn't have the cut out pockets?

Shaun: No, they are meant to cover the whole rail, so that way then, it takes away where its cut half way down the rail. But let me tell you about something real quick. What do you use your truck for?

Silverado Owner: I don't use it much, the truck most of the time its parked, but you know whenever I go somewhere everything should stay locked in place, you know what I mean?

Shaun: Well, let me ask you man. Do you use kayaks or surfboards or fishing poles or anything?

Silverado Owner: I don't, I don't use any of that stuff, I don't think I need cut out pockets.

Shaun: Well no. I was going to tell you that, you know, you're looking at the Retrax Pro, and I'm guessing the matte black version? But they have a new one that is the Retrax XR, and that one has different rails where it has a T slot in it. Right now they are giving away Yakima load bars. Um, I don't know if you have heard of Yakima?

Silverado Owner: You know what, I've seen them in pictures. Like, yeah. I think I know what you are talking about. But that price is a lot more, right?

Shaun: No, no, that's why I'm telling you because right now they are giving those away. That's $550 value, and the cover is only $100 more than the MX. They both come with a lifetime warranty.

Silverado Owner: Now I got three choices.

Shaun: Yeah, see, you thought I was trying to sell you, but I was looking out for you.

Silverado Owner: I didn't know about the wide rails. You think it would look better than the other ones?

Shaun: I think the covers are awesome I'll tell you that much, but as far as the wide rails go, yeah it would make it look more flush, more finished.

Silverado Owner: There we go, okay ... if it covers the whole thing, yes. What about price-wise, they are pretty much the same, right?

Shaun: What's the truck details?

Silverado Owner: It's a 2018 Chevy Silverado 1500 with a short bed

Shaun: It's just an extra 100 bucks for the wide rails.

Silverado Owner: Oh man that sounds pretty good.

Shaun: Yes sir, we actually order directly from them in North Dakota. They will build your cover to order, and they'll ship it out to you within 48 to 72 hours.

Silverado Owner: Okay, so you recommend the wide rails, right, they are better, they look better?

Shaun: Yeah, I think between that one and the standard rails they do look better because they fill more of your truck bed rails out. It looks better. It covers the stake pocket hole entirely. If you are never going to use it, you don't need it.

Silverado Owner: There we go. Okay. Well to order it, do I have to do it online, or how do I do this?

Shaun: You can call me or I can send you an order right now that will include a link that you can click whenever you are ready to purchase.

Silverado Owner: Go ahead and do that for me.

Shaun: All right man. It's on its way. Should you need anything else, let us know, or if you need any help let me know too.
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How Do I Confirm The Correct Part Number is Being Shipped for My Dodge Truck?

Tonneau Covered Customer: I ordered a part from you a couple of days ago for a Dodge.

Shaun: Yes sir.

Tonneau Covered Customer: I got my order number confirmed and it's got my old address. I'm just reconfirming you did change the shipping address on this.

Shaun: Yes, I did.

Tonneau Covered Customer: Great! Then you know on that order it confirmed there wasn't any references to the truck it was supposed to fit. It just says 1T80232 RetraxPRO XR

Shaun: 2018, Ram 250064BED with that ram box.

Tonneau Covered Customer: That's correct, all right. Good to go, hey did you get a shipping date on that by chance or do they normally give you that.

Shaun: Lets see what I got, they confirmed it yesterday, and they usually ship within three days. Lets see here, it should ship out tomorrow.

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How Water Resistant is the RetraxPRO for a Ford F-150?

Ford F-150 Owner: I was looking at some tonneau covers, and I've had tonneau covers, I've had hard fiberglass painted, I've had a Roll-N-Lock. Now I have a Ford F-150 and I'm looking at the RetraxPRO XR, but I have a couple of questions. I know tonneau covers aren't completely waterproof, aside from the solid fiberglass ones that actually kind of curved almost over the sides of the truck, and the tailgate. How waterproof, reality-wise, is the RetraxPRO?

Shawn: The Retrax is going to be better than any of your folding covers. And yes, obviously a one-piece cover is going to be the most water-resistant. But yeah, the Retrax has drain tubes. As long as you have the drain tubes installed you should be good to go. The one piece covers can be kind of a pain.

Ford F-150 Owner: Okay. And I know with my Roll-N-Lock, I used to get small leaves in there. About once every six months I'd to unscrew the cover top and go in there and vacuum out any leaves and stuff. Is the RetraxPRO better at keeping stuff out of the box?

Shawn: I've not heard of anything like that happening.

Ford F-150 Owner: Okay. Now, I know the Retrax is not spring loaded, it just rolls back and forth. You manually move it, correct?

Shawn: Correct.

Ford F-150 Owner: Okay. Whereas the Truck Covers USA and the Roll-N-Lock are spring-loaded?

Shawn: Right.


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Where Can I Find the Cheapest Retrax Pro XR for a 2019 Dodge Ram 1500?

Dodge Ram Owner: Hey, I'm looking at the Retrax Pro XR for a 2019 Dodge Ram.

Peter: Okay. Have we sent you a quote yet?

Dodge Ram Owner: I haven't seen, let me look at my emails. Because, I actually did it over the weekend so I didn't expect to see anything yet. It doesn't look that way, so.

Peter: Okay, no problem. I can do the XR. So is it a Ram 1500?

Dodge Ram Owner: Yeah, it's a 1500 with the five seven bed.

Peter: Okay, no Ram boxes?

Dodge Ram Owner: No, no Ram boxes.

Peter: Okay. Give me just a second.

Dodge Ram Owner: Let me look, okay in that email and nope, I don't see it.

Peter: Okay. Hang on one second. Okay, I just emailed you the quote. Plus it's free shipping and there's no sales tax if you're ordering from outside of Arizona.

Dodge Ram Owner: That's for the Pro?

Peter: The Pro XR. Yeah.

Dodge Ram Owner: Pro XR, okay. Right now, they're kinda offering, I don't know if you even have it. I'm looking on just Retrax site. They're offering a free Yakima Jetstream Load Bars?

Peter: That's right. It's roughly a $550 value and we're an authorized dealer so that rebate is good through us as well.

Dodge Ram Owner: Oh wow! And the price you emailed me is what you're offering? That's actually very cheap!

Peter: Yes, we're known for our pricing for sure.

Dodge Ram Owner: Okay. It sounds stupid, but that sounds really cheap for a Retrax Pro XR Cover. That's brand new, right?

Peter: It's brand new, yep. No, we're known for out pricing. We're usually the lowest on this by a good $200 or so.

Dodge Ram Owner: Well, I'm glad I called because the other one I was looking at elsewhere was way more expensive. Wow, I just maybe just order that through you now.

Peter: I have it in stock so you can get it pretty quick.

Dodge Ram Owner: Okay. You know what? Let me go get my wallet so I have the credit card and I'll just order it now.

Peter: So, 2019 Ram 1500 short bed?

Dodge Ram Owner: Short-bed, yeah! It's a five seven.

Peter: Okay.

Dodge Ram Owner: I just went out and measured just for my mind, yeah so. Let me see if I've got that in my email. Yeah, I got an email back from you that said ask about the free gift. The tailgate seal?

Peter: Right. I'll throw that in too. Okay. So, allow about five to seven days for delivery on this. You're going to be getting an email confirmation.

Dodge Ram Owner: I just got something. Yeah, it was celebrate a birthday with us so, let me go back to my inbox and see if something else came up. Oh, you know what.

Peter: Okay, you're all set.

Dodge Ram Owner: I'm glad I got hold of you. I'm glad I found this deal on the internet because this is so cheap.

Peter: Definitely!
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What's the Best Retrax Cover for a 2019 Ford F-150?

F-150 Owner: I'd inquired about a tonneau cover online and received a few emails back. So I thought I'd give a call and see if I can't get fit with the right product for my truck.


Peter: Okay, what truck is it for?

F-150 Owner: I've got a 2019 Ford F-150 Crew Cab, or Super Crew.

Peter: Okay.

F-150 Owner: Originally the quote I was looking for a Retrax cover. I'm curious about the Pro. Because I know the Pro is a little heavier duty and it's a different material. And I can tell you in the past I've had different trucks, about three different trucks, with the BAKFlip, the tri fold or whatever it is, and I like them. But I like the idea of a slider a little better.


Peter: Right, okay.

F-150 Owner: I like the cover being open without losing my vision.

Peter: Right. The Retral Pro MX is much more heavy duty. It's made of aluminum. It's the only retractable out there that has a lifetime warranty. I mean it really will last the lifetime of the truck. It can hold like 500 pounds on top, it's just very heavy duty. I can get you that one with free shipping, and there's no sales tax if you're ordering from outside of Arizona.

F-150 Owner: Yeah, that's a really good deal.

Peter: Yes.

F-150 Owner: Okay. So, I think for the price, it's probably the way to go. Okay, so what do you need from me to order? Do you do it online, or do you want to do it over the phone?

Peter: Yeah I can take care of it right now real quick, and then get it going.

F-150 Owner: There's a gloss one and matte one, are there different?

Peter: Yeah, I would recommend the matte.


F-150 Owner: That's what I wanted, I don't want the gloss. Would this be shipped out Monday?

Peter: Monday or Tuesday at the latest, yeah. It'll be FedEx Ground.

F-150 Owner: Okay. Let's go ahead and do it

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