FAQ — claim retrax rebate


What Does the Retrax Pro MX Include for a 2018 Dodge Ram?

Dodge Ram Owner: I'm calling about a bed cover.

Peter: Okay. Which cover are you looking at?

Dodge Ram Owner: I'm looking at the Retrax Pro MX.

Peter: Okay. And what truck is it for?

Dodge Ram Owner: It's a 2018 Dodge Ram Crew Cab 2500.

Peter: Okay. Bed length?

Dodge Ram Owner: Six foot four inches.

Peter: Okay. And have we sent you a quote yet?

Dodge Ram Owner: Y'all sent me one a while back when I first looked at it and the email said to call to order.

Peter: Okay. It's free shipping and there's no sales tax, if you're ordering from outside of Arizona.

Dodge Ram Owner: Okay. What kinda time are we looking at getting it shipped?

Peter: About five to seven days.

Dodge Ram Owner: Okay. Does the Pro MX come with anything?

Peter: Yes. It comes with all of the mounting stuff you need.

Dodge Ram Owner: And that's going to have an all aluminum black matte finish?

Peter: Yes.

Dodge Ram Owner: Okay great. So now What kinda payment do y'all take?

Peter: We take all cards and PayPal.

Dodge Ram Owner: Now this is original Retrax stuff, right?

Peter: It is.

Dodge Ram Owner: Okay. So do I just need to go onto y'all's website again to pay you through PayPal or what?

Peter: No. I have to email you a link if you want to pay through PayPal. Is that what you wanna do?

Dodge Ram Owner: Yeah because I don't have a credit card to use over the phone

Peter: Okay. I'm gonna email this over to you right now. If you don't see it shortly, just check your spam. I'll see it on my end, once you complete the purchase and I'll get it shipped right out.

Dodge Ram Owner: Okay. You're a retailer for returns right? Do I need to register them for this for them to get the warranty?

Peter: No. You do not.

Dodge Ram Owner: Okay. And there's a lifetime warranty on these, right?

Peter: That's right.

Can I Use I The Track Rack From My Old F-150 on a New F-250 With a Retrax Pro XR?

F250 Owner: Hi, I was calling about a cover.

Sean: Okay. What kind of cover are you looking at?

F250 Owner: The Retrax Pro for a 2019 Ford F250

Sean: Okay. So the Pro MX has the matte black finish. That's the one you were looking for, right?

F250 Owner: I think so. I do like the matte finish

Sean: For an extra 100 bucks you can get the Retrax Pro XR which has the T channel side rails. And right now, they're doing a promotion, where if you buy that cover, you get Yakima Jet Stream load bars for free, which is about $500 worth of load bars. So you could add bike racks, kayak racks, snowboard racks, whatever you want. Yakima, Thule liner rack.

F250 Owner: Do they have a lumber rack kind of thing for that?

Sean: Yeah, they do. I definitely think you would want to go with something other than the racks they're giving to you for free, but yeah, you can buy a set, and they range depending on which brand you want, but anywhere from $500 to $900. So they've got Yakima and Thule, but as long as they have that T-slot, you can swap it out with whatever you want.

F250 Owner: The difference between the matte finish and the shiny finish, is there any difference other than the finish on that one?

Sean: No, just the finish. And the shiny one is actually about $50 more than the matte black.

F250 Owner: Had that one on a pretty big truck. And the built in rail things, are they similar to the track rack things?

Sean: Yeah, yeah like the track rack

F250 Owner: Like they can slide off and on?

Sean: Right, correct.

F250 Owner: I actually have the whole track rack, the rails and the rack, on my old truck already so I don't even need that

Sean: Got ya

F250 Owner: It's probably the equivalent of those racks.

Sean: Yeah, between there. I'd have to look it up, let me look here. Thule SR. So what do you have, the track rack SR?

F250 Owner: Yeah, the track rack whatever. I don't know what they are

Sean: It comes with two rails that sits inside your track pockets, or your stick pockets?

F250 Owner: They sit on top. I actually had them installed in the previous truck.

Sean: What truck did you have?

F250 Owner: It was an F150 that I had bolted those on.

Sean: Okay well if you wanted to do that

F250 Owner: Well these new rails are built right into the, my engine's on the track racks?

Sean: Correct.

F250 Owner: And that price includes shipping for the cover, or shipping is extra?

Sean: No, shipping is included.

F250 Owner: Okay. Can you email that to me?

Sean: Yeah, one second.

F250 Owner: Standard price?

Sean: No, that's the sale price, so. Let me see here, though. You will be good on that for, I mean you're good, I'm not gonna take it back from ya so whenever you're ready, just let me know. I will still honor that promotion. 

F250 Owner: Okay, send that to me so when I get home I can look at it, I wasn't considering that other rack system, I already have it but if it looks like something worth it, maybe I'll do it.

Sean: Okay, I'll get those things over there to you. I'll actually send you both quotes, I'll send you a quote for the XR and then I'll send you a quote for the regular MX.

F250 Owner: And would you say that built in system that they have now is like equivalent to the track rack now and stuff?

Sean: Yeah, yeah they actually make it's called a Yakima HD Rack, which looks almost identical to the track rack, but it works with the t-slot.

F250 Owner: So the slot part's different, so I could use my rack?

Sean: I don't think you're gonna be able to. Or would you make that notch yourself? Cause it covers part of it with the Retrax, unless you get the cutouts.

F250 Owner: I might, my old one didn't have to have the stake pocket anything.

Sean: Really? Okay.

F250 Owner: Yeah, it just bolted across the top and then I kind of bolted the track rack rails on top of that rail for that site, laying just apart.

Sean: Okay, got ya. The second one you receive is actually going to be the one that is the standard Retrax Pro, it's probably like what you had before except for being the matte black instead of the shiny finish. 

F250 Owner: Okay, I already got the first one perfectly

F250 Owner: Alright, I'll update that on my side too, so should you decide what one you want to go with, you can complete your purchase through the links, or just give us a call back and we can help you.

F250 Owner: Okay. What's the shipping time on those?

F250 Owner: The Retrax, they do bill-to-order. They usually take two to three days to ship, and then depending on where you're at, it's another three to four day transit.

F250 Owner: Alright, thank you very much. I'll check it out.

Best Floor Mats and Retrax Cover for my 2019 Ford F-250 Super Duty

F-250 Owner: I have been looking at a Tonneau Cover with you all for a few days now and I think I've come to the decision on what I want.

Shawn: Okay.

F-250 Owner: It's the Retrax, what is it the X, the aluminum one? I believe it's called the Pro MX.

Shawn: Okay. You know they have a special right now on the XR, which is the one that has the rails that you can add racks and stuff to.

F-250 Owner: Okay, with the bars on top, they go across the bed then? And then with the bike racks you have to attach them to those?

Shawn: Correct the rails for the XR come with a little what they call T-slot. Then you can actually add things like bike racks, luggage baskets, all sorts of stuff. And right now Retrax is actually doing a deal, if you buy one of those covers, they have a mail in rebate where they send you the load bars for free. So essentially, you can have your cover and you're going to have stuff underneath your cover, obviously. What was your truck again?

F-250 Owner: 2019 Ford F-250 Super duty four wheel drive, 6'9 bed. It would help compared to having to roll them up shoving the stuff in the back for bikes. And what kind of racks do you have? Do you have the racks available online that you get with it?

Shawn: We don't personally have them on our website, but anything that you find, if you come back to us with the description or the SKU I can look them up and I'm sure I can get it. Anything will work on it. I don't know if you have ever heard of Yakima, Thule, Rhino Rack, all that stuff will work on it because it is all T-slot.

F-250 Owner: Okay. So they come and I send the rebate in to get the bars that fit into the T-slots and then all I will have to do is the adapters that I want to put on there like bike racks and such.

Shawn: Correct. Boogie board racks, whatever you do.

F-250 Owner: Now, one more question on this. With that are they strong enough to put ladder racks on those?

Shawn: The one you would be getting is the short rack, but then Yakima makes another rack you could get that has the T-slots in it as well. It's a taller rack.

F-250 Owner: I'm trying to find this on your website which cover is. Do you have it on the website right now?

Shawn: Yes, it should be on our website.

F-250 Owner: I see the MX, but I don't see XR. It's pretty much the same thing, except it's powered then.

Shawn: Yeah the Retrax Pro XR between that and the MX is just the slots and rails. They look the same, they sit at the same height.

F-250 Owner: Okay I see where they just pick up the slots and slide them forward or out. And then you can add the other stuff on top of that from there. And see you can take them off and then not use it again.

Shawn: Right, absolutely. Yeah you can take accessories off. You are aways gonna have the slots in the railing, but you can take the accessories off.

F-250 Owner: See I kinda like that because I can put stuff in the back to keep it dry, other stuff, bicycles, or whatever, cargo, or boards on the backside.

Shawn: Right, exactly.

F-250 Owner: it says that I should get the tailgate seal kit for free.

Shawn: Yes, absolutely

F-250 Owner: Do you have the floor mats? What kind of floor mats of you have that you would recommend?

Shawn: For you, lets see here, I have Husky, WeatherTech, I like WeatherTech but at the same time the hard rubber is kinda a little more slick, at least, in my opinion than what the rubbery, more or a rubber than a plastic if that makes sense.

F-250 Owner: Which one is that the WeatherTech or the Husky?

Shawn: The Husky is more rubbery rather than the hard plastic that WeatherTech has, which I have found can be kinda slick. What color is your interior on you Super Duty?

F-250 Owner: I have black carpets.

Shawn: Black okay, yeah I think I can get you a full set.

F-250 Owner: And it's got the center console because in the middle between the driver and passenger all the way up. It's got a big 2-piece in front and 1-piece in rear. It's got the full 4-door cab on it. Would it snap into locator buttons on the floor for the original floor mats?

Shawn: Yes, they are called the X-Act Contour is what it's actually called. And let me see what I can get you on the price on the full set ... Crew cab right? Crew cab or Super Cab?

F-250 Owner: Super Cab it's got the full 4 doors on that thing, it's huge.

Shawn: I think I'm looking at the wrong one. I think it's actually crew and they call it. Because the Super cab I think what they refer to as, do you have a factory storage box under your rear seat?

F-250 Owner: Yes, it folds up and down and stuff.

Shawn: And your center console is covered, you don't need a hump cover.

F-250 Owner: Yeah in the front. I will give the Husky liners a shot. If I don't like them I can return them.

Shawn: I'm sure you will love them. I actually have them in my Challenger and in my Chrysler 300.

F-250 Owner: Back to Retrax, correct me if I'm wrong, I can lock it in any position on the way open that I want. It's not like every 12 inches like a lot of them are.

Shawn: Correct.

F-250 Owner: Okay that is what I thought. Because that is what I wanted so I can lock it wherever I want. T-slot sounds good too.

Shawn: Yeah it's a great deal. Especially since they are giving away those pieces right now, those extra racks. It makes it a lot more enticing.

F-250 Owner: And you will send the rebate to me or how will that come to me?

Shawn: I can definitely help you with that. The way that it happens is you just go to their site and fill out a few pieces of information and they send it to you. You fill it out, send it in to them, and then they will send you your part. Alright you should get an email from them. You should already have a couple from me. And then I'm getting ready to finish your order here.

F-250 Owner: One more thing. On the rocker seals do they make covers that can go on those to keep those from getting scratched up when you are getting in and out of the vehicle?

Shawn: Yes they do, let me see. Kick panels, Feldco has come really nice ones. Alright here is what I'm thinking about these doors seals. They have some that are black platinum. I'm just trying to make sure my supplier has them before I get you pumped up. But they would say either Super Duty or Ford on them.

F-250 Owner: Those aren't black, the color of the truck is not black, just the carpet is black but that's fine.

Shawn: They have stainless as well. So it's up to you stainless is cheaper by $30. There are black platinum ones as well.

F-250 Owner: Black platinum ones sound cool. Thanks a lot!

Shawn: Not a problem man. You should receive a confirmation email for you order. Give us a call if you need anything else.

What's the Best Retrax Cover for a 2019 Ford F-150?

F-150 Owner: I'd inquired about a tonneau cover online and received a few emails back. So I thought I'd give a call and see if I can't get fit with the right product for my truck.

Peter: Okay, what truck is it for?

F-150 Owner: I've got a 2019 Ford F-150 Crew Cab, or Super Crew.

Peter: Okay.

F-150 Owner: Originally the quote I was looking for a Retrax cover. I'm curious about the Pro. Because I know the Pro is a little heavier duty and it's a different material. And I can tell you in the past I've had different trucks, about three different trucks, with the BAKFlip, the tri fold or whatever it is, and I like them. But I like the idea of a slider a little better.

Peter: Right, okay.

F-150 Owner: I like the cover being open without losing my vision.

Peter: Right. The Retral Pro MX is much more heavy duty. It's made of aluminum. It's the only retractable out there that has a lifetime warranty. I mean it really will last the lifetime of the truck. It can hold like 500 pounds on top, it's just very heavy duty. I can get you that one with free shipping, and there's no sales tax if you're ordering from outside of Arizona.

F-150 Owner: Yeah, that's a really good deal.

Peter: Yes.

F-150 Owner: Okay. So, I think for the price, it's probably the way to go. Okay, so what do you need from me to order? Do you do it online, or do you want to do it over the phone?

Peter: Yeah I can take care of it right now real quick, and then get it going.

F-150 Owner: There's a gloss one and matte one, are there different?

Peter: Yeah, I would recommend the matte.

F-150 Owner: That's what I wanted, I don't want the gloss. Would this be shipped out Monday?

Peter: Monday or Tuesday at the latest, yeah. It'll be FedEx Ground.

F-150 Owner: Okay. Let's go ahead and do it

How do I Claim a Rebate on a Retrax Pro XR for a 2018 Ford F-150?

F150 Owner: You emailed me the other day on the Retrax Pro XR. What do you need from me?

Peter: What truck is it for?

F150 Owner: It's for a 2018 Ford F-150, with the smaller bed, the five and a half foot.

Peter: Okay. Let me grab that part number here. You already have that quoted price. It's also free shipping and there's no sales tax because you're outside of Arizona.

F150 Owner: Free shipping, yep. And I had someone else quote me less, but they didn't have the free shipping. Is this the one where they also have a rebate where I can get the rails for free?

Peter: That's right.

F150 Owner: The rebate is worth it. That's what's making me do it.

Peter: Yeah, it's like a $550 value on that rebate. It's awesome. Okay, so the 2018 Ford F150 short bed.

F150 Owner: 2018 F-150 short bed. You got it.

Peter: Okay. We're good. Allow about 5-7 days for delivery on this. It could be faster.

F150 Owner: So, what do I use for my receipt for the rebate?

Peter: The confirmation that I just sent you. It's going to have the part number on there and everything. It's going to say how much you paid. That's what they need. And then, yeah. You just send it in with the rebate form.

F150 Owner: Thank you.

Peter: Have a great day!