FAQ — Rebate


How Do I Redeem My Retrax Rebate?

Tonneau Covered Customer: When I get the rebate, do I have to order the bars, or how does this rebate thing work?

Peter: No, you just send in the rebate form to Retrax and they will send you the bars.

Tonneau Covered Customer: That's what I'm saying. I send in the rebate and that's when I order it, right?

Peter: You don't have to order anything, you just send in the form.

Tonneau Covered Customer: Right, and then they send it to me? The bars?

Peter: Yes.

Tonneau Covered Customer: I'm going to be out of town. There's going to be different address, so does that matter?

Peter: You'll just indicate that on the form when you send it in.

Tonneau Covered Customer: So I can send it in anytime? Or do I have only until 30 days through this month, or what?

Peter: There is a cut off date on rebates. For this particular rebate it needs to be sent in by, I believe, the 15th of May.

Tonneau Covered Customer: Okay, it says here please allow 10 to 12 weeks for processing.

Peter: You're going to have to ask Retrax about that. We have nothing to do with the rebate.

Tonneau Covered Customer: Okay, I'll just send it in when I can.

Peter: Okay.

How do I Claim a Rebate on a Retrax Pro XR for a 2018 Ford F-150?

F150 Owner: You emailed me the other day on the Retrax Pro XR. What do you need from me?

Peter: What truck is it for?

F150 Owner: It's for a 2018 Ford F-150, with the smaller bed, the five and a half foot.

Peter: Okay. Let me grab that part number here. You already have that quoted price. It's also free shipping and there's no sales tax because you're outside of Arizona.

F150 Owner: Free shipping, yep. And I had someone else quote me less, but they didn't have the free shipping. Is this the one where they also have a rebate where I can get the rails for free?

Peter: That's right.

F150 Owner: The rebate is worth it. That's what's making me do it.

Peter: Yeah, it's like a $550 value on that rebate. It's awesome. Okay, so the 2018 Ford F150 short bed.

F150 Owner: 2018 F-150 short bed. You got it.

Peter: Okay. We're good. Allow about 5-7 days for delivery on this. It could be faster.

F150 Owner: So, what do I use for my receipt for the rebate?

Peter: The confirmation that I just sent you. It's going to have the part number on there and everything. It's going to say how much you paid. That's what they need. And then, yeah. You just send it in with the rebate form.

F150 Owner: Thank you.

Peter: Have a great day!

Where Can I Find the Rebate Information on a Tonneau Cover I purchased?

Undercover Ultra Flex Customer: I never got rebate information from customer service for the cover I got.

Peter: Okay. So, you placed an order with us?

Undercover Ultra Flex Customer: Yes. I got an Undercover Ultra Flex, the good one. It was supposed to come with a $100 mail-in rebate

Peter: Okay. I will have customer service send out an email including your invoice and everything you need. Just so you're aware you will need to fill out the rebate form and send it in with all of the requested information. This is including the form itself, the original invoice, as well as proof of purchase. Be sure to read the rebate form before mailing it in so you can make sure you have included all of the necessary info. Other than that you're good to go! 

Undercover Ultra Flex Customer: Alright, thank you.

What Information is Needed to Redeem a Retrax Rebate?

Retrax Customer: Hi, Sean. I am just calling because my husband bought a tonneau cover, and was supposed to get a rebate from Retrax. They're asking for a copy of the actual invoice, and we got a bunch of the emails and confirmations, but where can I find the information I need? 

Sean: Let me see here.

Retrax Customer: I think they're asking for a serial number. On the product? Is that what that serial number is?

Sean: Yeah, it's on the product and it's also on the box itself. So, if you still have the box, you should have it there as well.

Retrax Customer: Yeah, I don't know if he still has the box or not.

Sean: Okay. So, here's what I'm gonna do. I can print a packing slip, which should suffice.

Retrax Customer: It's asking me for a copy of the invoice and the dealer, would that be, tonneaucovered.com? Is that what I list for the dealer?

Sean: Yeah, and if they have any questions, just have them reach out to us because we actually buy directly from them. I'm gonna send some serial number location instructions to you and it will tell you where to look for your serial number as well.

Retrax Customer: That's actually on the tonneau cover somewhere?

Sean: Yes, ma'am. 

Retrax Customer: Because I was looking through all of the emails from you and it is just the things saying, "Your order has been shipped."

Sean: I resent the order confirmation to you. That should suffice. Should it not, have whoever you're speaking to at Retrax reach out to me directly. My name is Sean. I'm gonna send you the serial number location now as well.

Retrax Customer: Okay. Thank you very much.