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FAQ — tonneau cover rebate

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Where Can I Find an Official Receipt to Claim My Tonneau Cover Rebate?

Tonneau Covered Customer: Hey, Shawn. My name is Tonneau Covered Customer and I recently bought a Retrax cover from you guys. And I was just wondering if I can get an official receipt, so I can turn it in for the rebate.

Shawn: Yeah. Give me one second here.

Tonneau Covered Customer: Is that all I need from you guys for the rebate?

Shawn: Yeah. The rebate form should specify anything else you need to send in.

Tonneau Covered Customer: Okay thanks.

Shawn: No problem. I emailed the receipt to you just now. You're all set.
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How Do I Redeem My Retrax Rebate?

Tonneau Covered Customer: When I get the rebate, do I have to order the bars, or how does this rebate thing work?

Peter: No, you just send in the rebate form to Retrax and they will send you the bars.

Tonneau Covered Customer: That's what I'm saying. I send in the rebate and that's when I order it, right?

Peter: You don't have to order anything, you just send in the form.

Tonneau Covered Customer: Right, and then they send it to me? The bars?

Peter: Yes.

Tonneau Covered Customer: I'm going to be out of town. There's going to be different address, so does that matter?

Peter: You'll just indicate that on the form when you send it in.

Tonneau Covered Customer: So I can send it in anytime? Or do I have only until 30 days through this month, or what?

Peter: There is a cut off date on rebates. For this particular rebate it needs to be sent in by, I believe, the 15th of May.

Tonneau Covered Customer: Okay, it says here please allow 10 to 12 weeks for processing.

Peter: You're going to have to ask Retrax about that. We have nothing to do with the rebate.

Tonneau Covered Customer: Okay, I'll just send it in when I can.

Peter: Okay.

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Where Can I Find the Rebate Information on a Tonneau Cover I purchased?

Undercover Ultra Flex Customer: I never got rebate information from customer service for the cover I got.


Peter: Okay. So, you placed an order with us?

Undercover Ultra Flex Customer: Yes. I got an Undercover Ultra Flex, the good one. It was supposed to come with a $100 mail-in rebate


Peter: Okay. I will have customer service send out an email including your invoice and everything you need. Just so you're aware you will need to fill out the rebate form and send it in with all of the requested information. This is including the form itself, the original invoice, as well as proof of purchase. Be sure to read the rebate form before mailing it in so you can make sure you have included all of the necessary info. Other than that you're good to go! 

Undercover Ultra Flex Customer: Alright, thank you.
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