FAQ — tonneau cover warranty

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What is The Best Retractable Cover Out There?

F250 Owner: I'm calling about a tonneau cover for a 2017 Ford F250 with the short bed.

Peter: Which cover were you looking at?

F250 Owner: The Retrax Pro MX, but what other brands do you guys sell?

Peter: We sell pretty much all of the major Tonneau brands, BAK, Undercover, Extang, Truxedo, Roll-N-Lock. Pretty much all of them. There are a few we don't, we don't sell Gator.

F250 Owner: They don't seem that great anyway.

Peter: Yeah. That's about it, we sell pretty much all the big ones.

F250 Owner: So in your opinion, what is the best retractable cover out there?

Peter: We're talking about it right now. It's the Retrax Pro MX. Yeah, it's the only one I know with a lifetime warranty, too.

F250 Owner: Is that through the manufacturer or how does that work?

Peter: It is, yeah. And they cover pretty much everything. I mean they want to keep you a customer for life. So I mean, shorter view, jumping up and down on it and they'll pretty much cover everything.

F250 Owner: Okay. If and when the time comes, I'll definitely be giving you a call.

Peter: Sounds good.

Is it Common For a BAKFlip F1 to get Waterlogged?

Tonneau Covered Customer: I'm having a little trouble. I bought a BAKflip F1 from you guys on September 26, 2016. Apparently, it's gotten waterlogged or something because it weighs about a thousand pounds, I'm trying to open it. I called BAK Industries they said if I could find my receipt, they could replace it. But I can't seem to come up with my receipt, I'm hoping you guys can dig it up.


Peter: Okay. Yes I found it.

Tonneau Covered Customer: Could you email it for me?

Peter: Yep, I'm going to do that right now.

Tonneau Covered Customer: Wonderful. Did you ever hear of that before, them getting waterlogged or something?

Peter: Yeah, so what happens is kind of rare, but I have heard of it. The fiberglass would get a tiny, tiny little crack in it and then over time water can seep in and that can create that issue.

Tonneau Covered Customer: It's like every one of the panels.

Peter: Yeah.

Tonneau Covered Customer: Can't flip the thing open, I had to have some people come in and help me.

Peter: Well I'll send this over so you can get back to BAK and have it replaced under warranty.

What Are The Cheapest Tonneau Cover Options For a 1997 Toyota T100 SR5 Extended Cab?

Toyota Owner: I'd gotten an email from you about tonneau covers, that there was a discount going on.

Peter: Yes, what truck is it for?

Toyota Owner: It's a 1997 Toyota T100 SR5 extended cab, 3.4 liter engine.

Peter: What's the bed length?

Toyota Owner: I'm not 100% sure on the bed length

Peter: I'll need that information before you order. What kind of cover were you looking for?

Toyota Owner: I don't want a real expensive one. I can't afford a real expensive one. Give me some of your lower priced options, please.

Peter: Sure. A good option might be the Truxedo Truxport. It's a soft roll up cover. It's a really popular unit. It's got a five year warranty. All of our covers include free shipping and there's no sales tax if you're ordering outside of Arizona. That's the least expensive option for that vehicle.

Toyota Owner: Okay. What's your step up from the Truxedo Truxport?

Peter: Step up from there's going to be the Truxedo Lo Pro. It's got a lifetime warranty. It sits more low profile like almost flushed inside the bed rails. That one holds up really well for years and years. That's probably the most popular soft roll up out there.


Toyota Owner: I'll tell you what. I'll see if I can get the bed measured tomorrow and I will call you back.

Peter: Sounds Good!