FAQ — Retrax Pro MX

What Does the Lifetime Warranty for the Retrax Pro MX Cover?

Dodge Owner: I'm interested in the Retrax Pro MX. Are you guys an authorized dealer? What kind of warranty comes with that tonneau cover?

Peter: That's right. Yeah, we're an authorized dealer. We work directly with the manufacturer and that one has a lifetime warranty.

Dodge Owner: Okay. On those, is there anything I have to worry about as far as the inside? As far as canister and all that, how that holds up and far as the moving parts and all that? I did some research on them and found it's one of the better ones.

Peter: It's the best retractable out there, in my opinion. It's going to hold up for the lifetime of the truck. I mean it's not uncommon to hear about having one of these covers on for you know, 10 - 12 years. They hold up very, very well over time.

Dodge Owner: Okay. So a lifetime warranty? What does that cover the lifetime warranty? That's not for the finish that's for the internal parts, right, the moving parts?

Peter: Yeah, it's not for the finish but it's pretty much for everything else. Like they really like to keep you as a customer. They're really easy to work with if something were to come up.

Dodge Owner: Okay. Well like I said, I was just looking around and I emailed, I think I emailed you guys over the weekend but I guess you were probably closed for the holiday and stuff. And I saw the email back today.

Peter: Okay.

Dodge Owner: You got my email. I'll make a decision soon and then I'll call you back.

Peter: Okay, sounds good.

What's the Price Difference for Wide Rails on a Retrax Pro MX for a 2013 Dodge Ram 2500?

Dodge Owner: You emailed me on a Retrax bedcover for my Dodge.

Dodge Owner: It was a Retrax Pro MX.

Dodge Owner: I just called the number on the email. It said that the Retrax has 20% off or something like that for a special savings event or something like that.

Dodge Owner: You sent me a quote. That one came in first, then the email after that came in a few hours later about the sales event. So I don't know if that was applied to both.

Dodge Owner: The 2013 Dodge Ram 2500.

Dodge Owner: Six and a half foot bed.

Dodge Owner: Okay. What about, how much more for the, they call it the wide rails?

Dodge Owner: Okay. Okay, so the quote you gave me was pretty much the accurate quote. It just came in after the other email I guess. Is that the sale price?

Dodge Owner: Okay. And you're an authorized dealer and all the stuff as far as warranty goes and everything?

Which Retrax Cover is The Aluminum Retractable With The Matte Black Finish?

Toyota Tundra Owner: I'm calling because I want to buy a tonneau cover for my truck.

Toyota Tundra Owner: The Retrax Pro.

Toyota Tundra Owner: It's for a 2019 Toyota Tundra TRD Pro.

Toyota Tundra Owner: That's for the Retrax Pro, right?

Toyota Tundra Owner: Yeah, that's the bed covers right? From Retrax?

Toyota Tundra Owner: Yes. I'll go ahead and get that cover ordered now.

Toyota Tundra Owner: Oh, it's a five foot six bed.

Toyota Tundra Owner: Yes, I do have the rails.

Toyota Tundra Owner: I also want to ask you about the deal that I got on my email that if I bought the bed liner, I can have a free gift if it is for a $95 value.

What's The Differences Between The Retrax ProMX and the Retrax ProXR?

Dodge Ram Owner: I called in a little earlier and actually did actually some emailing back and forth off your site. But anyway, what I have is a 2018 Dodge RAM 2500 Mega Cab with a short box. You know, I was looking for the Retrax ProMX for it.

Dodge Ram Owner: It's the Retrax with the satin black and no motor.

Dodge Ram Owner: It's a 2018 Dodge RAM 2500 Mega Cab, short box.

Dodge Ram Owner: Is the XR on their site?

Dodge Ram Owner: Oh yeah. The cover's made out of aluminum right? What are the other differences between the ProMX and the Pro XR?

Shawn: Yes, it's made out of aluminum, and it's actually going to be the same exact thing as the MX, just with a different rail.

Dodge Ram Owner: That's the one with the key or the lock in the back, you push down, it's got a key lock and all that?

Shawn: Yep. And the promotion is through Retrax as well, so I could help you with filling out the form you need to fill out and mail in. But that pretty much sets you up right there and then you can add bike racks, kayak racks. I mean Yakima, Thule, Rhino Rack all those companies work with it.

Dodge Ram Owner: Okay. All right. And then I noticed there was an option for thin rails or light rails, or something to that affect.

Shawn: If you go with the Retrax ProXR, that option goes away.

Dodge Ram Owner: Oh, okay. All right. Well, I'll still go with the XR. Is your warehouse in Scottsdale?

Shawn: Our location in Scottsdale is the main office, but we actually drop ship from all the manufacturers. So your Retrax will be built in North Dakota at the Retrax plant and then ships within 2-3 days.

Dodge Ram Owner: Okay, that's fine. What do we need to get this cover ordered?

Shawn: I can definitely help you with that.

Dodge Ram Owner: Shawn. Okay, thanks a lot Shawn. I appreciate it.

Does the RetraxPRO MX Make a Wide Rails Cover For the New Chevy Body Style?

Silverado Owner: I'm calling today to check on a Tonneau cover, a Retrax.

Silverado Owner: It's a RetraxPRO MX. You sent me a price quote in my email.

Silverado Owner: Yeah, the matte finish. Yes, sir.

Silverado Owner: It was for a 2019 Chevrolet Silverado.

Silverado Owner: It's a short bed.

Silverado Owner: And was that price for the wide rail for the Chevy?

Silverado Owner: Okay. It is the 2019 short bed, but did I mention it's a new body style?

Silverado Owner: Oh, they don't make the wide rails?

Silverado Owner: Okay. Well, I'm trying to figure out how it would work. It would just cover up half the stake hole?

Silverado Owner: That's kind of weird. Do they make something that's cut ... I don't know what to do. What would you suggest if they don't ... Would you have something cut out for the stake, or do they make that, too?

Silverado Owner: So what it's going to do is cover up half the stake hole. That's kind of weird though, isn't it? 

Silverado Owner: Let me try this. Yeah, let's go ahead and get that order in for the standard RetraxPRO MX.

Silverado Owner: And that comes with the seals, the back bed auto grade seal, all that stuff?

What's the Best Price on a Retrax PRO MX for a 2016 Ford F250?

Ford F-250 Owner: Peter, I'm calling regarding the price quote I received on a Retrax tonneau cover.

Ford F-250 Owner: It's for a 2016 Ford F250. Super Duty. With a six-nine bed on it.

Ford F-250 Owner: Yes, the PRO MX.

Ford F-250 Owner: Wow, that's the best price I've got so far.

Ford F-250 Owner: All right. And that's the Retrax Pro MX, right?

Ford F-250 Owner: Hey would you know how big the canister is underneath that?

Ford F-250 Owner: All right, all right, all right. That's what I needed to know also. All right. Let me go measure and see if this is going to work. And are you open tomorrow?