1. Home
  2. FAQ
  3. Retrax warranty

FAQ — Retrax warranty

RSS

What Does the Lifetime Warranty for the Retrax Pro MX Cover?

Dodge Owner: I'm interested in the Retrax Pro MX. Are you guys an authorized dealer? What kind of warranty comes with that tonneau cover?

Peter: That's right. Yeah, we're an authorized dealer. We work directly with the manufacturer and that one has a lifetime warranty.

Dodge Owner: Okay. On those, is there anything I have to worry about as far as the inside? As far as canister and all that, how that holds up and far as the moving parts and all that? I did some research on them and found it's one of the better ones.

Peter: It's the best retractable out there, in my opinion. It's going to hold up for the lifetime of the truck. I mean it's not uncommon to hear about having one of these covers on for you know, 10 - 12 years. They hold up very, very well over time.

Dodge Owner: Okay. So a lifetime warranty? What does that cover the lifetime warranty? That's not for the finish that's for the internal parts, right, the moving parts?

Peter: Yeah, it's not for the finish but it's pretty much for everything else. Like they really like to keep you as a customer. They're really easy to work with if something were to come up.

Dodge Owner: Okay. Well like I said, I was just looking around and I emailed, I think I emailed you guys over the weekend but I guess you were probably closed for the holiday and stuff. And I saw the email back today.

Peter: Okay.

Dodge Owner: You got my email. I'll make a decision soon and then I'll call you back.

Peter: Okay, sounds good.

Read More

Once My Retrax Cover Is Installed, What Should I Do if it Won't Latch?

Tonneau Covered Customer: I have recently ordered a Retrax cover from you guys.

Peter: Okay.

Tonneau Covered Customer: Long story short, I just put it on myself and everything is fine. My last one, I've had my last one for years. I put it on, I thought, cause it wouldn't snap, the little latch would not snap all the way down. I was like, "Well, it's just an adjustment, I'll get to it, eventually." I finally started messing with it, but the latch itself will not close. I actually took the whole latch off, and it actually won't snap closed.

Peter: Okay, I just pulled up your order and I see it here. Since it's on, it's been installed, you're actually in the warranty period with the manufacturer. This is obviously still under warranty. You're going to deal with the manufacturer directly on this. They can either replace that handle, or you know, the whole cover if they have to. But it's going to be their call on this one. I can give you their phone number when you're ready.

Tonneau Covered Customer: Sure, what's the number for Retrax?

Peter: Okay, it's 800-206-4070. And I'm just going to email you again your order confirmation in case they ask for that, but I don't think they will. This is a recent purchase. Give them a call, they should be able to help you with this, and let me know if you need anything else from me.
Read More