FAQ — retrax latch issues

RSS

Once My Retrax Cover Is Installed, What Should I Do if it Won't Latch?

Tonneau Covered Customer: I have recently ordered a Retrax cover from you guys.

Peter: Okay.

Tonneau Covered Customer: Long story short, I just put it on myself and everything is fine. My last one, I've had my last one for years. I put it on, I thought, cause it wouldn't snap, the little latch would not snap all the way down. I was like, "Well, it's just an adjustment, I'll get to it, eventually." I finally started messing with it, but the latch itself will not close. I actually took the whole latch off, and it actually won't snap closed.

Peter: Okay, I just pulled up your order and I see it here. Since it's on, it's been installed, you're actually in the warranty period with the manufacturer. This is obviously still under warranty. You're going to deal with the manufacturer directly on this. They can either replace that handle, or you know, the whole cover if they have to. But it's going to be their call on this one. I can give you their phone number when you're ready.

Tonneau Covered Customer: Sure, what's the number for Retrax?

Peter: Okay, it's 800-206-4070. And I'm just going to email you again your order confirmation in case they ask for that, but I don't think they will. This is a recent purchase. Give them a call, they should be able to help you with this, and let me know if you need anything else from me.