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FAQ — Retrax Cover

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What Does the Lifetime Warranty for the Retrax Pro MX Cover?

Dodge Owner: I'm interested in the Retrax Pro MX. Are you guys an authorized dealer? What kind of warranty comes with that tonneau cover?

Peter: That's right. Yeah, we're an authorized dealer. We work directly with the manufacturer and that one has a lifetime warranty.

Dodge Owner: Okay. On those, is there anything I have to worry about as far as the inside? As far as canister and all that, how that holds up and far as the moving parts and all that? I did some research on them and found it's one of the better ones.

Peter: It's the best retractable out there, in my opinion. It's going to hold up for the lifetime of the truck. I mean it's not uncommon to hear about having one of these covers on for you know, 10 - 12 years. They hold up very, very well over time.

Dodge Owner: Okay. So a lifetime warranty? What does that cover the lifetime warranty? That's not for the finish that's for the internal parts, right, the moving parts?

Peter: Yeah, it's not for the finish but it's pretty much for everything else. Like they really like to keep you as a customer. They're really easy to work with if something were to come up.

Dodge Owner: Okay. Well like I said, I was just looking around and I emailed, I think I emailed you guys over the weekend but I guess you were probably closed for the holiday and stuff. And I saw the email back today.

Peter: Okay.

Dodge Owner: You got my email. I'll make a decision soon and then I'll call you back.

Peter: Okay, sounds good.

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What's the Price Difference for Wide Rails on a Retrax Pro MX for a 2013 Dodge Ram 2500?

Dodge Owner: You emailed me on a Retrax bedcover for my Dodge.

Peter: Okay.

Dodge Owner: It was a Retrax Pro MX.

Peter: Okay.

Dodge Owner: I just called the number on the email. It said that the Retrax has 20% off or something like that for a special savings event or something like that.

Peter: Yeah. Did we send you a quote yet?

Dodge Owner: You sent me a quote. That one came in first, then the email after that came in a few hours later about the sales event. So I don't know if that was applied to both.

Peter: What truck is it for?

Dodge Owner: The 2013 Dodge Ram 2500.

Peter: Okay.

Dodge Owner: Six and a half foot bed.

Peter: Okay I just sent you the quote including that discount. It's free shipping and there's no sales tax if you're ordering it from outside of Arizona.

Dodge Owner: Okay. What about, how much more for the, they call it the wide rails?

Peter: Wide rails is just $40 more.

Dodge Owner: Okay. Okay, so the quote you gave me was pretty much the accurate quote. It just came in after the other email I guess. Is that the sale price?

Peter: It is. What I sent was the sale price.

Dodge Owner: Okay. And you're an authorized dealer and all the stuff as far as warranty goes and everything?

Peter: Yes, absolutely.
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Once My Retrax Cover Is Installed, What Should I Do if it Won't Latch?

Tonneau Covered Customer: I have recently ordered a Retrax cover from you guys.

Peter: Okay.

Tonneau Covered Customer: Long story short, I just put it on myself and everything is fine. My last one, I've had my last one for years. I put it on, I thought, cause it wouldn't snap, the little latch would not snap all the way down. I was like, "Well, it's just an adjustment, I'll get to it, eventually." I finally started messing with it, but the latch itself will not close. I actually took the whole latch off, and it actually won't snap closed.

Peter: Okay, I just pulled up your order and I see it here. Since it's on, it's been installed, you're actually in the warranty period with the manufacturer. This is obviously still under warranty. You're going to deal with the manufacturer directly on this. They can either replace that handle, or you know, the whole cover if they have to. But it's going to be their call on this one. I can give you their phone number when you're ready.

Tonneau Covered Customer: Sure, what's the number for Retrax?

Peter: Okay, it's 800-206-4070. And I'm just going to email you again your order confirmation in case they ask for that, but I don't think they will. This is a recent purchase. Give them a call, they should be able to help you with this, and let me know if you need anything else from me.
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Which Retrax Cover is The Aluminum Retractable With The Matte Black Finish?

Toyota Tundra Owner: I'm calling because I want to buy a tonneau cover for my truck.

Peter: Which cover are you looking at?

Toyota Tundra Owner: The Retrax Pro.

Peter: Okay, the Retrax Pro MX, got it. What truck is it for?

Toyota Tundra Owner: It's for a 2019 Toyota Tundra TRD Pro.

Peter: I just emailed you a price quote. It's free shipping and there's no sales tax if you are ordering from outside of Arizona.

Toyota Tundra Owner: That's for the Retrax Pro, right?

Peter: Yes, you want the one with the matte finish, right? The Retrax Pro MX is the aluminum retractable with the matte black finish.

Toyota Tundra Owner: Yeah, that's the bed covers right? From Retrax?

Peter: Yes. Did you want to get that ordered today?

Toyota Tundra Owner: Yes. I'll go ahead and get that cover ordered now.

Peter: I just need the bed length.

Toyota Tundra Owner: Oh, it's a five foot six bed.

Peter: And do you have the rails in the bed?

Toyota Tundra Owner: Yes, I do have the rails.

Peter: O.K. you're going to get a confirmation email here in just a second. Allow about five days for delivery. And you're all set.

Toyota Tundra Owner: I also want to ask you about the deal that I got on my email that if I bought the bed liner, I can have a free gift if it is for a $95 value.

Peter: Yes. It's the tailgate seal. I'll include that.
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What's the Best Retrax Cover for a 2017 Ford F-150 Crew Cab?

Peter: Hi, this is Peter returning a call from TonneauCovered.com

F-150 Owner: I was just trying to get a price on the Retrax. I have a 2017 F-150 Crew Cab. I think the bed is 5.7

Peter: Retrax? Okay. Which Retrax model?

F-150 Owner: The Elite one or the other one? I don't know which one. I didn't even check which ones you have. Which ones do you have?

Peter: We have all their models. We carry their whole line.

F-150 Owner: Oh, okay.

Peter: Are you looking for an aluminum cover?

F-150 Owner: It doesn't have to be aluminum.

Peter: Okay. They have a polycarbonate, so it's plastic and then they have an aluminum. The plastic one is a little cheaper.

F-150 Owner: It's free shipping?

Peter: It is. Yes.

F-150 Owner: All right. Thanks a lot, man.

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