FAQ — Retrax Tonneau Cover


What's the Best Price on a Retrax PRO MX for a 2016 Ford F250?

Ford F-250 Owner: Peter, I'm calling regarding the price quote I received on a Retrax tonneau cover.

Peter: Okay. What truck is it for?

Ford F-250 Owner: It's for a 2016 Ford F250. Super Duty. With a six-nine bed on it.

Peter: Okay. And did you want the aluminum PRO version? With the lifetime warranty?

Ford F-250 Owner: Yes, the PRO MX.

Peter: Okay. I can set that up with free shipping and there's no sales tax if you're ordering from outside of Arizona.

Ford F-250 Owner: Wow, that's the best price I've got so far.

Peter: We aim to offer the lowest prices.

Ford F-250 Owner: All right. And that's the Retrax Pro MX, right?

Peter: Yes, the Retrax Pro MX.

Ford F-250 Owner: Hey would you know how big the canister is underneath that?

Peter: Yeah, it's about 10 inches by 10 inches by the width of the bed.

Ford F-250 Owner: All right, all right, all right. That's what I needed to know also. All right. Let me go measure and see if this is going to work. And are you open tomorrow?

Peter: Yes sir.

Ford F-250 Owner: All right, I'll be back in touch.

Retrax Cover for a 2019 Ford F-250

F-250 Owner: I had gotten an email from you a couple weeks ago about a Retrax cover, but that might be with stake pockets cut out. I don't want that. I want the standard one

Peter: Okay. Retrax Pro MX for an eight foot bed?

F-350 Owner: Yep, it's for a 2019 F-350. You had a program running on that. Is that still in effect?

Peter: Our sale ended, but let me see what I can do for you though. Give me just a second here. So 2019 F-350, eight foot bed... Okay, still good. Okay yeah, I can do it for close to the quoted sale price. It's free shipping, and there's no sales tax if you're ordering from outside of Arizona.

F-350 Owner: There was a rebate, is that no longer available?

Peter: That ended as well, unfortunately.

F-350 Owner: When will you have any programs running again like that?

Peter: I don't know. When it comes to manufacturer rebates, we actually don't get informed until about 48 hours before.

F-350 Owner: Would you know the amount of that framing, or any of the material associated with that Retrax, how high does it sit above the bedrail on the truck when it's closed?

Peter: It doesn't. It sits flush inside the bedrail.

F-350 Owner: Beautiful, perfect that's important, because I have some clearance issues. And would you know the dimensions of the unit when it is fully opened? I've never had one of these things, and I have another issue now with the fuel tank.

Peter: Okay, so the canister is about 11 inches, by 11 inches, by the width of the bed.

F-350 Owner: 11 inches, by 11 inches. And does that open fully into it, or is there some portion of the cover that has to remain unopened?

Peter: Yeah, there's just a very little bit that will still stay in the rails. Yes.

F-350 Owner: There is something, okay. Do you know how much of that in inches?

Peter: I don't, I'm sorry.

F-350 Owner: This is important. Is there somebody I can call at Retrax about this?

Peter: Yeah, they have techs over there that might have the exact dimensions for your application. They might be able to help you with that.

F-350 Owner: Okay, I'm going to give them a call, see if I can get that information. And I'll get back to you sometime this afternoon. Is there an issue with these things leaking rain water? I'm hearing, reading a lot of different reviews on it, as far as being water tight.

Peter: Yeah, in my experience when there's water issues, they didn't install it correctly. It's designed to be extremely water resistant, with drain channels that lead to drain tubes, that keep the water out of the bed. So you shouldn't have issue with that.

F-350 Owner: I should not. Okay, good enough. I'll give them a holler and get back with you then.

Peter: Okay, sounds good.

What's the Best Retrax Cover for a 2017 Ford F-150 Crew Cab?

Peter: Hi, this is Peter returning a call from TonneauCovered.com

F-150 Owner: I was just trying to get a price on the Retrax. I have a 2017 F-150 Crew Cab. I think the bed is 5.7

Peter: Retrax? Okay. Which Retrax model?

F-150 Owner: The Elite one or the other one? I don't know which one. I didn't even check which ones you have. Which ones do you have?

Peter: We have all their models. We carry their whole line.

F-150 Owner: Oh, okay.

Peter: Are you looking for an aluminum cover?

F-150 Owner: It doesn't have to be aluminum.

Peter: Okay. They have a polycarbonate, so it's plastic and then they have an aluminum. The plastic one is a little cheaper.

F-150 Owner: It's free shipping?

Peter: It is. Yes.

F-150 Owner: All right. Thanks a lot, man.