FAQ — damaged tonneau cover


What Happens if I Only Receive the Panel of My Tonneau Cover and I'm Missing the Rails?

Tonneau Covered Customer: I ordered a cover from you guys not too long ago and I had a couple of questions about it.

Peter: Okay.

Tonneau Covered Customer: Well for one, I received one package yesterday or maybe the day before yesterday and I was wondering is there another package on the way? I've only received the panel, but I'm waiting on the rails. 

Peter: Yeah, sometimes that happens, you'll get one of two packages and then the next one will arrive a day or two later. So if you don't have it by the end of today, let me know. But I have a feeling you probably will.

Tonneau Covered Customer: Okay. Because I had put in a request for tracking on it, on the packages, but I haven't received any updates on them at all yet.

Peter: Yeah. It can take a day or so to get tracking.

Tonneau Covered Customer: And just to let you know, FedEx Express delivered this one. He kind of threw it up on my deck and the packaging is dented.

Peter: Oh, jeez.

Tonneau Covered Customer: Yeah, I know. I have not opened it up to inspect it for damage because I was gone all weekend and when I got home yesterday I kind of popped it open just to take a look to make sure there wasn't any visual damage.

Peter: Right.

Tonneau Covered Customer: But I did not unwrap it yet. So I'm not sure if there are any dents or dings that I just haven't seen yet. 

Peter: That's fine. Let us know if you find any damage when you unwrap it. So like I said, I have a feeling that your rails are going to arrive today. If they don't, let me know. But it's not uncommon for that to happen. And then of course when you're going to install it, look for damage on that panel. And it there is damage, don't worry, we'll get another cover out to you and we'll get FedEx to pick that one up. 

Tonneau Covered Customer: Okay. And I'll let you know if that tonneau cover comes or if it doesn't.