FAQ — support clips

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How Do I Get Replacement Clips for My Undercover Ultra Flex?

Tonneau Covered Customer: Hey, I just received the Tonneau Cover I ordered and when I talked to you last week you said to just unbox everything before I started assembling it just to make sure everything's in good condition.

Peter: Right.

Tonneau Covered Customer: The box is kind of in a little rough shape but everything seemed to be okay except for two things. Those are those little clips, little plastic clips that hold the support rods. What I ordered was the Undercover Flex for the Ultra Flex. And they got the little support clips that hold those rods. And they were plastic and they were just broke off.

Peter: Oh. Okay. I am sorry about that. That happens every once in a while. I'm going to give you a Undercover's phone number because that's the quickest way to get this resolved. They'll literally rush them out to you. I think they even overnight them in some cases.

Tonneau Covered Customer: Yeah, go ahead and give me Undercover's phone number. Thanks.

Peter: It's 866-900-8800.

Tonneau Covered Customer: Is there anything registration or anything, or they need to see an order number or anything on that? Or what?

Peter: I doubt it. Because you just bought it. Let me see. I'll just resend the confirmation real quick, but I doubt they'll ask for it with something like this but I just resent it just in case.