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FAQ — 2012 Dodge Ram 3500

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What Should I Know Before Installing an Undercover Ultra Flex on My 2017 Dodge Ram?

Dodge Ram Owner: I am interested in ordering a tonneau cover for a 2017 Dodge Ram with a 5 foot, seven inch bed.

Peter: Okay.

Dodge Ram Owner: I'm looking for the UnderCover Ultra Flex. I'm looking at the email that you sent back to me.

Peter: Okay. Yeah, I've got it. It's free shipping and there's no sales tax if you're ordering from outside of Arizona.

Dodge Ram Owner: Okay. That is the one that... Let me read the email, because you sent me this email a while back, like in December. Yeah, it goes five foot, seven inch UnderCover Ultra Flex. Okay, yeah, yeah, yeah. That's the one. Okay, do you need my credit card or something for that?

Peter: Yeah. I can get you going here. I'm going to get this shipped out today.

Dodge Ram Owner: Okay. Is there anything I should know before I try to install the cover?

Peter: Yes, before you install it, just make sure that nothing was damaged in shipping.

Dodge Ram Owner: Okay. Is it common to find damage on a tonneau cover when it arrives?

Peter: It's really rare for that to happen, but it does happen occassionally. But if anything were damaged, don't install it. Just call me, we'll take care of it.
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What is the Best Waterproof Tonneau Cover for a 2019 Dodge Ram Classic?

Dodge Ram Owner: Hey, I've received multiple emails from you on tonneau covers with quotes.

Peter: Okay.

Dodge Ram Owner: I've got a 2019 Dodge Ram Classic, which is the same thing as a 2018.

Peter: Right.

Dodge Ram Owner: With a five foot seven short bed crewcab, 1500 half ton. I'm not sure if I want a one-piece, an Undercover SE, or I'm also considering a LOMAX hard tri-fold. I'm assuming you guys sell both?

Peter: We do. Yeah. It's free shipping and there's no sales tax if you're ordering from outside of Arizona. Let me see about the SE. That's more of a custom quote.

Dodge Ram Owner: Let me ask you something, because I am just not sure which one of these things I want. And the reason is is because I really need the bed to stay dry. I like the looks of the LOMAX. I like the ability to be able to take it off of there fairly easily if you want to haul something. But I certainly like the weatherproof features of the SE because it's a one-piece cover with edges that kind of roll over the side and it's going to be difficult to make it leak, I think.

Peter: Yeah, that's waterproof. Yeah. That's actually... The LOMAX you consider water-resistant.

Dodge Ram Owner: Yeah. I mean, have you sold very many LOMAX?

Peter: Yeah. I mean, I quite frankly, I don't hear bad things about it at all. I never get complaints about it or anything like that. So, I imagine it does seal pretty well.

Dodge Ram Owner: I mean, everything I read, most of the reviews are positive. There's been a few negative ones, but most of them seem to be... I don't know, a year to two years ago they had a different seal arrangement on there that apparently they've changed or something.

Peter: Right.

Dodge Ram Owner: Or they had a batch of bad seals that came from a vendor or something. Depends on what you're reading and where you're reading it. But, so what would... Have you got a price on an SE?

Peter: Yeah, I do. I sent it in an email quote just now.

Dodge Ram Owner: Why is that the same price as everybody else? All of your other prices are competitive.

Peter: Yes, it's because it has to come on a freight truck because of its size and weight. So yeah, it's not as competitive.

Dodge Ram Owner: Okay well I'm going to think on this some more. I just wanted to know if this was a good cover or not.

Peter: Got you. Sure, just give me a call if you have any other questions!
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Can I Get Financing on an MX4 Tonneau Cover for a 2019 Dodge Ram Rebel?

Dodge Ram Owner: Hi I'm calling about the MX4 tonneau cover

Peter: Okay. What truck is it for?

Dodge Ram Owner: 2019 Dodge Ram Rebel. Short bed.

Peter: Okay, yep. We have a great price on that and there's no sales tax if you're ordering it from outside of Arizona.

Dodge Ram Owner: Okay. I saw something about a special pricing, or something. Is that it?

Peter: That is. Yes.

Dodge Ram Owner: Okay. All right. What's the deal with the the financing? You don't have to pay the whole thing right now?

Peter: Yeah. It's through a company called Klarna. I basically email you a link to check out online, you select Klarna, they do an instant credit check. Just takes a couple seconds, and if you qualify, it's 0% for a year.

Dodge Ram Owner: Okay. So, it's 12 months of financing?

Peter: Yes.

Dodge Ram Owner: Yep. All right. Yeah, yeah, I'll try that. I think I actually was emailing you before I called you.

Peter: Ok I can just send it over to you.

Dodge Ram Owner: Yeah. So I just hit the link and it'll get me to that page?

Peter: Yeah. You just want to follow it all the way to the end, where you can select Klarna. And then just follow the prompts. And I'll see it on my end, once you complete it.

Dodge Ram Owner: All right, cool. Thanks a lot.
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Ordering the Correct Size BAKFlip G2 for a 2017 Dodge Ram 1500

Ram Owner: I went to your website and was looking into another tonneau cover to order. And I got a couple questions. If you look at your records, I ordered for a RAM 1500 about five, six weeks ago.

Peter: Okay.


Ram Owner: It came in and it was the wrong size. My son told me the wrong length of the bed. It was a BAKflip G2.

Peter: Okay.


Ram Owner: And you know, as soon as I pulled the first rail out of the box and put it on his truck, I could see that we were about six to eight inches too short. So of course I measured his truck bed at that point and said "Yeah, my son gave me the wrong bed size."

Peter: Right.


Ram Owner: But I also noticed that the width, the width for the cover itself was too short. It wasn't wide enough. In other words, the holes that are designed to lock the cover onto the side rails at the front, at the leading edge was considerably too short, probably upwards of four inches too short. So is there a difference in the width of a bed between a 226207 and a 226203, which is for the six foot four inch bed?

Peter: Every bed is different. So I guess it's kind of a short answer. But every bed is different. Did we end you getting you the correct size?

Ram Owner: No, I have not ordered the replacement because after finding out what the return policy was, I decided to keep it and try to sell it myself. It was going to cost me too much to return it.

Peter: Right, okay.


Ram Owner: So I'm definitely not going to order another one until I know for sure it's going to fit.

Peter: Right, I gotcha. So let me see. What was the year, make and model?

Ram Owner: It's a 2017 Dodge RAM 1500. And the original one I ordered was for the five foot seven inch bed without the RAM box.

Peter: Okay.

Ram Owner: And I looked on your site for the six foot four inch bed and the model number is a BAK 226203. So the reason I'm calling is to make sure that the width of the 203 is wider than the 207.

Peter: Yes, it'll be a perfect fit. Every bed is different. Even when they're shorter. All of the appropriate hardware and shims and everything will be there. So yeah, it'll be a perfect fit.

Ram Owner: And if it's not a perfect fit, are you guys going to return it at no cost to me?

Peter: Yeah, if there was a manufacturer defect or something like that. That would be the only time it wouldn't be a perfect fit.


Ram Owner: I'm a little skeptical. I mean, I would think that the only difference in a bed would be the length, but you're telling me that no, the beds can be wider too. That's what you're saying.

Peter: It can, it can depending on ... But the point is that you don't have to worry because the manufacturer knows the exact dimension. And so when they associate with a part number, it's going to be a perfect fit, unless in the rare, very rare case that there was some sort of manufacturer defect with that one specific cover that was sent out ... And that can happen from time to time. Like they, for whatever reason, in manufacturing there was some defect that made it longer or wider or something like that, obviously we'll take care of that. Short of that, it should be a perfect fit.


Ram Owner: Okay. Can you verify that this is the correct model, the 203? That's for a '17 RAM 1500 with a six foot four inch long bed without the RAM box.

Peter: Box. Yes, this is it.

Ram Owner: Okay, let me go and order it.

**Transaction Completed**

Peter: Okay. So allow about five to seven days for this. You're going to get an email confirmation here in just a second. If you ever have any issues, just give me a call personally and I'll do whatever I can to help you.

Gerald: Very good.

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