FAQ — PowerStep


Installation and Shipping Information on the AMP Research PowerStep Plug and Play for a 2016 Silverado, 3500 HD

Silverado Owner: Hi, I got a quote for your AMP PowerStep plug and play and I'm wondering how you guys get them and are able to sell them for so much under their MSRP, I guess?

Peter: We deal directly with the manufacturer so we have special relationships with them. And we do a ton of volume. So, you know, we can do special pricing that other people can't offer.

Silverado Owner: Right. And then do you guys also offer the same warranty, all that type of stuff?

Peter: Yes, it's still the manufacturer warranty that five year, 60000 miles, yes.

Silverado Owner: Right. All right. And then, where are you guys located?

Peter: We're in Scottsdale, Arizona but they wouldn't necessarily ship from here. What truck is this for?

Silverado Owner: It's a 2016 Silverado, 3500 HD.

Peter: Okay so it's free shipping and no sales tax for you.

Silverado Owner: Who do you ship with?

Peter: It's going to be FedEx.

Silverado Owner: And then one more question, with those plug in play steps on the 2016 3500 HD do you have to do any sort of modification to install them?

Peter: No. No, that's a standard install on those.

Silverado Owner: Okay. So I could do it with some basic tools in the garage there.

Peter: Yes, absolutely.

Silverado Owner: Right. Okay. And I was reading it plugs into the OBD port?

Peter: It does. Yes, so they don't have to be hardwired or anything like that. It's pretty straightforward.

Silverado Owner: Yes, and is that with the LEDs on the steps?

Peter: Yes.

Silverado Owner: Everything's through the OBD port?

Peter: Yes. Absolutely.

Silverado Owner: Okay. Well, that's good to know and that's a dang good price, so I'll probably be back in touch.

Peter: Okay, yes, let me know. I've got them in stock, they're ready to go.

What Information is Required if my AMP Research PowerStep is Delivered with Missing Parts?

Hi I called earlier about the missing PowerStep parts.

Shawn: Yes sir.

PowerStep Customer: Do you ever have any luck rounding that up?

Shawn: Let me see here. The manufacturer came back to us and asked for pictures of what you actually did receive in the packaging.

PowerStep Customer: Okay. I've already got it all on ramps and everything. Can I just take a picture of the box with the numbers on them and the contents laying right beside them?

Shawn: Yes, absolutely. That'd be perfect.

PowerStep Customer: Okay.

Shawn: They just want a better understanding of what you're actually missing. I'm going to send you an email right now, and I'll have you send it in response to that. So let's see here.

PowerStep Customer: Okay. You going to send that, I'm going to send this to them or you?

Shawn: Send it to me and I'll go ahead and forward it over to them. Once they have this they should be able to get it out pretty quick to you. I just sent that off. You should get it and yeah, once I have those, I'll send them off to them today.

PowerStep Customer: All right, I appreciate it.

Shawn: Thank you, sir.