FAQ — tie downs


How Do I Know if I Need Wide Rail, Standard Rails or Standard Rails With Stake Pocket Cut Outs on my Retrax Cover for my 2016 Chevy High Country?

Chevy Owner: I got a quote from you guys for Retrax.

Shawn: Okay. Are you looking to place an order?

Chevy Owner: Yeah. Just got to make sure I'm getting the right one from you.

Shawn: Chevy Owner, what kind of truck do you have, my friend?

Chevy Owner: A 2016 Chevy High Country 2500.

Shawn: Okay. And you want the Pro Series?

Chevy Owner: No. Just the regular one.

Shawn: Just the one? Okay. MX or shiny?

Chevy Owner: The flatter looking one.

Shawn: Okay, matte black? And then wide rail, standard rails or standard rails with stake pocket cut-outs?

Chevy Owner: So, that's where I'm not sure what I need, to be honest with you.

Shawn: Okay. Well, let me ask you this, do you use your stake pockets for anything?

Chevy Owner: No. I guess I don't really have any use for stake pockets.

Shawn: Do you care if the rail doesn't cover your truck bed rails entirely?

Chevy Owner: No, I really don't care if the bed rails are covered. Actually, the little pocket holes there I do sometimes try to use them for tie downs. So, I mean, I guess if they're not covered that'd be better for me.

Shawn: Yeah. It is a little bit more for the cut-outs, but to be honest with you, you can do it with a dremel in your garage.

Chevy Owner: Yeah. Let's just... yeah, I'll stick with the regular one. It's fine.

Shawn: Okay.

Chevy Owner: I have tie down points in the bed, too, and all over the place. So, I'm good.

Shawn: Yeah, you won't void your warranty on your cover either because it's just the rails, so.

Chevy Owner: Okay. Let's go ahead and do it.

Shawn: Very cool. Everything's good to go. I will place this with Retrax now and you should see it within five to seven business days.

Can I Use Tie-Down Cleats With a Tonneau Cover?

Tonneau Covered Customer: Yeah I just want to ask you is there tie-down cleats that come with this tonneau cover at all?

Peter: No.

Tonneau Covered Customer: So you can't have cleats or anything?

Peter: You might be able to use tie-down cleats, but the cover doesn't come with it.

Tonneau Covered Customer: Okay. If I cut out the stakeholders it won't leak anything will it? Because they're covered with those? I know that it comes without it so, it doesn't make any different does it?

Peter: No it doesn't.

Tonneau Covered Customer: Okay, so I can actually put cleats on the back, on the side ends? Is there enough room where the rails are to put them on?

Peter: I think you'd have to modify it yourself. At that point, I couldn't tell you for sure, unfortunately.

Tonneau Covered Customer: Oh, okay. Because I know that frame where the rail is comes over onto the stakeholder, right?

Peter: Right.

Tonneau Covered Customer: So, okay. So I can put probably some cleats where that cover is. You know, from the outside.

Peter: Right.

Tonneau Covered Customer: Okay. Appreciate it, thanks.

How Do I Know if I Have a Deck Rail System on My 2019 Toyota Tundra?

Toyota Tundra Owner: I had sent an email to you regarding the BAKFlip MX4.

Peter: Okay. What truck was it for?

Toyota Tundra Owner: It's for a 2019 Toyota Tundra double cab with the six and a half foot bed.

Peter: Okay. Were we talking this afternoon on email?

Toyota Tundra Owner: No, I think you sent an email, but I actually didn't send you an email. I guess I must have filled out the form on your site? I put my email address in your site, and it came up with an offer.

Peter: Okay. Yeah, I can honor that price. Also, it's free shipping and there's no sales tax if you're ordering from outside of Arizona.

Toyota Tundra Owner: And you'll throw in that tailgate seal kit for the tailgate?

Peter: I will. Do you have the deck rail system in the bed?

Toyota Tundra Owner: Yeah, I do have deck rails.

Peter: Okay. So 2019 Tundra, six and a half foot bed, with the deck rail system.

Toyota Tundra Owner: When they call that a deck rail, they're talking about the tie down system and all that?

Peter: Yes. 

Toyota Tundra Owner: Ok let's get this MX4 ordered

Peter: Ok I'll get this shipped out to you.