Where Can I Get Replacement Parts for my Tonneau Cover if Parts Arrive Damaged?

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Tonneau Cover Customer: Hi, we just ordered and installed the tonneau cover. There are the two screws at the back toward the window and you have to screw the little black nuts on there, but one of them is stripped.

Shawn.: Let me pull up your order. And you said that one of the bolts are stripped?

Tonneau Cover Customer: He said it's the nut. It's a black plastic nut.

Shawn.: Ok, that would be the star knob. Is that all that is going on, just the star knob?

Tonneau Cover Customer: Do those little hose things for the water come in any other length?

Shawn.: No, unfortunately, they don't, but you can add to them if it's not long enough, which they should be long enough.

Tonneau Cover Customer: No it's not. We have a 2019, and everything seems to be different.

Shawn: Okay, I will mention that in the email to the manufacturer just in case they do have something longer, let me see. I will check that out as well. But, yeah as soon as I hear something I will let you shoot you an email.

Tonneau Cover Customer: Okay, but what about the star knob? Can I get a replacement?

Shawn.: Yeah, I already got that on, I sent them an email about both things. So, as soon as I hear that has been confirmed and I have an ETA for that I will shoot you and email.

Tonneau Cover Customer: Okay, sounds good. Thank you.

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