FAQ — Undercover Ultra Flex Installation


How Do I Get a Replacement Part for my Undercover UltraFlex?

Tonneau Covered Customer: I received the tonneau cover and I installed it and I did have two or three questions about the installation, but also on the driver's side rail, the little tube that comes down out that you're supposed to connect the flexible hose for the drain, that's broken off. And I looked for it in all the packaging, I thought maybe I could just glue it, but I couldn't even find it.

Peter: Okay. I'm sorry about that.

Tonneau Covered Customer: You know which part I'm talking about?

Peter: Which cover did you buy?

Tonneau Covered Customer: I bought the Undercover UltraFlex.

Peter: Okay, so when this happens, the fastest way to resolve this is to contact Undercover directly and they'll overnight it to you. They'll rush that part out to you. I can give you their number here when you're ready.

Tonneau Covered Customer: Yeah, sure. Okay, ready.

Peter: Okay. It's 866-900-8800.

Tonneau Covered Customer: Okay. And maybe I should talk to them about the installation too because the fit seems a little bit odd on my Tacoma.

Peter: Yeah. They have techs over there that might be able to help you with an adjustment. They'd be the best ones to talk to.

Tonneau Covered Customer: Alright, Peter. Okay. Hey, thanks for your help and your time.

Peter: All right. Thank you. Have a good day.

Who Do I Contact for Help Installing My Undercover Ultra Flex Cover?

Tonneau Covered Customer: I ordered a Tonneau cover from you last Monday. I was just looking, opened the box, just got it yesterday. One issue is the clip that holds the bar up on one of the sides is broken.

Peter: Okay.

Tonneau Covered Customer: The whole tonneau cover doesn't need to be sent back for that does it?

Peter: Is that the only issue?

Tonneau Covered Customer: Well, when I was trying to install the bars, what I'm noticing is that they're both leaning in towards the truck bed.

Peter: Okay.

Tonneau Covered Customer: When I go to put the tonneau cover on, it's not latching unless you really mess with it. I've had one of these before and I didn't have that issue with that one.

Peter: That's very strange. I'm not sure. Here's what I'm going to recommend for right now. Undercover has techs over there that might be able to tell you what's going on there or give you a quick fix to that. They also might be able to rush you out that part that was broken. They typically do that when something like that happens instead of replacing the entire cover. I think they'd be able to help you with both of these issues. Which cover is it?

Tonneau Covered Customer: The Undercover Ultra Flex.

Peter: The Ultra Flex okay. Okay, I'll give you their number here and then let me know if you need anything else from me, but I have a feeling they're going to be able to take care of both of these issues for you.

Tonneau Covered Customer: Okay. Thank you!

Peter: Their number is 866-900-8800. Then let me know if you need anything else from me. Yeah, I think they're going to be able to get you squared away real quick with both of those.

Tonneau Covered Customer: Okay, let me give them a shot.