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How Do I Get a Replacement Part for my Undercover UltraFlex?

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Tonneau Covered Customer: I received the tonneau cover and I installed it and I did have two or three questions about the installation, but also on the driver's side rail, the little tube that comes down out that you're supposed to connect the flexible hose for the drain, that's broken off. And I looked for it in all the packaging, I thought maybe I could just glue it, but I couldn't even find it.

Peter: Okay. I'm sorry about that.

Tonneau Covered Customer: You know which part I'm talking about?

Peter: Which cover did you buy?

Tonneau Covered Customer: I bought the Undercover UltraFlex.

Peter: Okay, so when this happens, the fastest way to resolve this is to contact Undercover directly and they'll overnight it to you. They'll rush that part out to you. I can give you their number here when you're ready.

Tonneau Covered Customer: Yeah, sure. Okay, ready.

Peter: Okay. It's 866-900-8800.

Tonneau Covered Customer: Okay. And maybe I should talk to them about the installation too because the fit seems a little bit odd on my Tacoma.

Peter: Yeah. They have techs over there that might be able to help you with an adjustment. They'd be the best ones to talk to.

Tonneau Covered Customer: Alright, Peter. Okay. Hey, thanks for your help and your time.

Peter: All right. Thank you. Have a good day.

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  • Aubrey Lovegrove