What Should I Do if The Passenger Side's Seal is Torn on My Tonneau Cover When it Arrives?


Tonneau Covered Customer: I just unpackaged an order I have here and I'm inspecting my cover. And I laid it out on the ground and the right, the passenger side's seal is torn.

Peter: Oh, okay. Let me pull up your order for you. I'm really sorry about that. We'll get this squared away for you

Tonneau Covered Customer: There was nothing wrong with the box. It was probably just something I guess from the factory. There's no other damage on the cover whatsoever from what I can see.

Peter: Yep. Okay. Okay. I'm going to have somebody from customer service get in contact with you. There are a few different ways to handle this, but we'll definitely get this squared away for you right away. I've got Shawn is on the phone right now. I'm going to get this over to him and then he's going to be in touch with you shortly.

Tonneau Covered Customer: Yeah. Is customer service going call me via cell phone or email?

Peter: Whatever you prefer.

Tonneau Covered Customer: Can I give you a number to have him call me at, could they do that please?

Peter: Sure. No problem

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  • Aubrey Lovegrove