FAQ — Retrax

What Kind of Weight Rating Does The Trax Rail System on The Retrax ONE XR Have?

Ford Owner: I was wanting to get some information on a rolling bed cover?

Ford Owner: Yes, Retrax. The RetraxONE MX tonneau cover.

Ford Owner: A 2018 Ford F250 with the 6 foot 9 bed.

Ford Owner: Well, you know, I was wondering that same thing when I saw there was a Trax Rail System option for that one. How much is the price difference?

Ford Owner: Okay. What kind of weight rating do they handle in the track system?

Ford Owner: Is it up higher on that one with the track system, or is it exactly the same other than it's got the track in it?

Ford Owner: Okay. That was another thing I was wondering about it.

Ford Owner: That could be. So, who manufactures the rack that goes into the track?

Ford Owner: Okay, it's not Rhino Rack, it's Yakima.

Ford Owner: Okay, well, why don't you price them out and I'll try to decide what I want to do.

Ford Owner: Okay. Then, the warranty, is that handled through your site, or is that handled right from the manufacturer?

What Does the Lifetime Warranty for the Retrax Pro MX Cover?

Dodge Owner: I'm interested in the Retrax Pro MX. Are you guys an authorized dealer? What kind of warranty comes with that tonneau cover?

Peter: That's right. Yeah, we're an authorized dealer. We work directly with the manufacturer and that one has a lifetime warranty.

Dodge Owner: Okay. On those, is there anything I have to worry about as far as the inside? As far as canister and all that, how that holds up and far as the moving parts and all that? I did some research on them and found it's one of the better ones.

Peter: It's the best retractable out there, in my opinion. It's going to hold up for the lifetime of the truck. I mean it's not uncommon to hear about having one of these covers on for you know, 10 - 12 years. They hold up very, very well over time.

Dodge Owner: Okay. So a lifetime warranty? What does that cover the lifetime warranty? That's not for the finish that's for the internal parts, right, the moving parts?

Peter: Yeah, it's not for the finish but it's pretty much for everything else. Like they really like to keep you as a customer. They're really easy to work with if something were to come up.

Dodge Owner: Okay. Well like I said, I was just looking around and I emailed, I think I emailed you guys over the weekend but I guess you were probably closed for the holiday and stuff. And I saw the email back today.

Peter: Okay.

Dodge Owner: You got my email. I'll make a decision soon and then I'll call you back.

Peter: Okay, sounds good.

What's the Price Difference for Wide Rails on a Retrax Pro MX for a 2013 Dodge Ram 2500?

Dodge Owner: You emailed me on a Retrax bedcover for my Dodge.

Dodge Owner: It was a Retrax Pro MX.

Dodge Owner: I just called the number on the email. It said that the Retrax has 20% off or something like that for a special savings event or something like that.

Dodge Owner: You sent me a quote. That one came in first, then the email after that came in a few hours later about the sales event. So I don't know if that was applied to both.

Dodge Owner: The 2013 Dodge Ram 2500.

Dodge Owner: Six and a half foot bed.

Dodge Owner: Okay. What about, how much more for the, they call it the wide rails?

Dodge Owner: Okay. Okay, so the quote you gave me was pretty much the accurate quote. It just came in after the other email I guess. Is that the sale price?

Dodge Owner: Okay. And you're an authorized dealer and all the stuff as far as warranty goes and everything?

Once My Retrax Cover Is Installed, What Should I Do if it Won't Latch?

Tonneau Covered Customer: I have recently ordered a Retrax cover from you guys.

Tonneau Covered Customer: Long story short, I just put it on myself and everything is fine. My last one, I've had my last one for years. I put it on, I thought, cause it wouldn't snap, the little latch would not snap all the way down. I was like, "Well, it's just an adjustment, I'll get to it, eventually." I finally started messing with it, but the latch itself will not close. I actually took the whole latch off, and it actually won't snap closed.

Tonneau Covered Customer: Sure, what's the number for Retrax?

Can I Use I The Track Rack From My Old F-150 on a New F-250 With a Retrax Pro XR?

F250 Owner: Hi, I was calling about a cover.

Sean: Okay. What kind of cover are you looking at?

F250 Owner: The Retrax Pro for a 2019 Ford F250

Sean: Okay. So the Pro MX has the matte black finish. That's the one you were looking for, right?

F250 Owner: I think so. I do like the matte finish

Sean: For an extra 100 bucks you can get the Retrax Pro XR which has the T channel side rails. And right now, they're doing a promotion, where if you buy that cover, you get Yakima Jet Stream load bars for free, which is about $500 worth of load bars. So you could add bike racks, kayak racks, snowboard racks, whatever you want. Yakima, Thule liner rack.

F250 Owner: Do they have a lumber rack kind of thing for that?

Sean: Yeah, they do. I definitely think you would want to go with something other than the racks they're giving to you for free, but yeah, you can buy a set, and they range depending on which brand you want, but anywhere from $500 to $900. So they've got Yakima and Thule, but as long as they have that T-slot, you can swap it out with whatever you want.

F250 Owner: The difference between the matte finish and the shiny finish, is there any difference other than the finish on that one?

Sean: No, just the finish. And the shiny one is actually about $50 more than the matte black.

F250 Owner: Had that one on a pretty big truck. And the built in rail things, are they similar to the track rack things?

Sean: Yeah, yeah like the track rack

F250 Owner: Like they can slide off and on?

Sean: Right, correct.

F250 Owner: I actually have the whole track rack, the rails and the rack, on my old truck already so I don't even need that

Sean: Got ya

F250 Owner: It's probably the equivalent of those racks.

Sean: Yeah, between there. I'd have to look it up, let me look here. Thule SR. So what do you have, the track rack SR?

F250 Owner: Yeah, the track rack whatever. I don't know what they are

Sean: It comes with two rails that sits inside your track pockets, or your stick pockets?

F250 Owner: They sit on top. I actually had them installed in the previous truck.

Sean: What truck did you have?

F250 Owner: It was an F150 that I had bolted those on.

Sean: Okay well if you wanted to do that

F250 Owner: Well these new rails are built right into the, my engine's on the track racks?

Sean: Correct.

F250 Owner: And that price includes shipping for the cover, or shipping is extra?

Sean: No, shipping is included.

F250 Owner: Okay. Can you email that to me?

Sean: Yeah, one second.

F250 Owner: Standard price?

Sean: No, that's the sale price, so. Let me see here, though. You will be good on that for, I mean you're good, I'm not gonna take it back from ya so whenever you're ready, just let me know. I will still honor that promotion. 

F250 Owner: Okay, send that to me so when I get home I can look at it, I wasn't considering that other rack system, I already have it but if it looks like something worth it, maybe I'll do it.

Sean: Okay, I'll get those things over there to you. I'll actually send you both quotes, I'll send you a quote for the XR and then I'll send you a quote for the regular MX.

F250 Owner: And would you say that built in system that they have now is like equivalent to the track rack now and stuff?

Sean: Yeah, yeah they actually make it's called a Yakima HD Rack, which looks almost identical to the track rack, but it works with the t-slot.

F250 Owner: So the slot part's different, so I could use my rack?

Sean: I don't think you're gonna be able to. Or would you make that notch yourself? Cause it covers part of it with the Retrax, unless you get the cutouts.

F250 Owner: I might, my old one didn't have to have the stake pocket anything.

Sean: Really? Okay.

F250 Owner: Yeah, it just bolted across the top and then I kind of bolted the track rack rails on top of that rail for that site, laying just apart.

Sean: Okay, got ya. The second one you receive is actually going to be the one that is the standard Retrax Pro, it's probably like what you had before except for being the matte black instead of the shiny finish. 

F250 Owner: Okay, I already got the first one perfectly

F250 Owner: Alright, I'll update that on my side too, so should you decide what one you want to go with, you can complete your purchase through the links, or just give us a call back and we can help you.

F250 Owner: Okay. What's the shipping time on those?

F250 Owner: The Retrax, they do bill-to-order. They usually take two to three days to ship, and then depending on where you're at, it's another three to four day transit.

F250 Owner: Alright, thank you very much. I'll check it out.

Which Retrax Cover is The Aluminum Retractable With The Matte Black Finish?

Toyota Tundra Owner: I'm calling because I want to buy a tonneau cover for my truck.

Toyota Tundra Owner: The Retrax Pro.

Toyota Tundra Owner: It's for a 2019 Toyota Tundra TRD Pro.

Toyota Tundra Owner: That's for the Retrax Pro, right?

Toyota Tundra Owner: Yeah, that's the bed covers right? From Retrax?

Toyota Tundra Owner: Yes. I'll go ahead and get that cover ordered now.

Toyota Tundra Owner: Oh, it's a five foot six bed.

Toyota Tundra Owner: Yes, I do have the rails.

Toyota Tundra Owner: I also want to ask you about the deal that I got on my email that if I bought the bed liner, I can have a free gift if it is for a $95 value.