FAQ — Retrax

What's the Difference Between a Retrax Pro and a Retrax Pro XR for a 2019 Ford F-250 with an 8 foot bed?

Ford F250 Owner: Yeah, I'd like to discuss a Tonneau Cover.

Shawn: What kind of Tonneau Cover are you looking at?

Ford F250 Owner: The Retrax Pro.

Shawn: What kind of truck is it?

Ford F250 Owner: It's a 2019 Ford F-250 with an 8 foot bed.

Shawn: Okay, let's see here. So for the Pro MX in the Matte black, for the 8 foot bed ... Standard rails, or do you want the stake pocket cut outs?

Ford F250 Owner: Are the stake pocket cutouts the little holes in the truck?

Shawn: Yeah.

Ford F250 Owner: Yeah, let's do it with the cut outs.

Shawn: Okay. There's no tax outside of Arizona, and shipping is free.

Ford F250 Owner: Is there a cover that has rails on it, to where you can put bars on top?

Shawn: Yes, but the one I just quoted is not the one. I can get you the info on that one if you like.

Ford F250 Owner: I don't need the rails right now. I'm thinking that I may just want the one that has the ability to put the bars on there.

Shawn: Well, the cool thing is ... I think it's like $100 more and you get the rails, but right now they're running a promotion where you actually get the rails for free. But you won't have those cut outs, and it's called the Retrax Pro XR.

Ford F250 Owner: But it's the same color and all that?

Shawn: Correct.

Ford F250 Owner: The matte black aluminum supports the weight and all that? But it doesn't have cut outs. Why doesn't it have cut outs?

Shawn: Well, because of those rails. That T channel goes through the whole length of the rail, pretty much right where those cut outs would be. And you can't alter that. And the purpose for the cut outs, really, is for racks and things like that, so you're kind of replacing that with this.

Ford F250 Owner: Yeah. Okay. That's what I need to know. I appreciate it.

Shawn: You got it, my friend.

Ford F250 Owner: It's a good price. I just got to get my partner to approve it, but I'll be calling back.

What's the Best Retrax Cover for a 2007 Chevy 3500 Extended Cab Long Bed?

Chevy Owner: I'm looking for a Tonneau cover and I got an email back from you folks yesterday and now I'm just following up. I'm interested in the Retrax Pro XR.

Chevy Owner: It's for a 2007 Chevy 3500 Extended Cab long bed.

Chevy Owner: Yes, I received a quote yesterday.

Chevy Owner: All right. I have just a couple questions. I saw something that if you buy before the end of April you get some Yakima crossbars.

Chevy Owner: So if that's included is there anything I have to do to get that?

Chevy Owner: Okay. Those are Yakima crossbars right?

Chevy Owner: Perfect. Now there was one question about whether or not this truck had wide top rails in terms of fit.

Chevy Owner: Okay. I just have this truck and I know that the top of the bed is four and a half inches wide or something so I didn't know if there was another model that was thinner or skinnier or this was standard. This cover covers up the stake bed holes, is that right?

Chevy Owner: Alright, so you folks don't carry the bike trays, the bicycle holders from Yakima?

Chevy Owner: Okay. So then I'm looking at an email here. There's some other tailgate seal or something that you're going to include that seals up the space between your bed and the tailgate? What's that all about?

Chevy Owner: Okay. So just go over everything one more time that I'm gonna get from you folks for the quoted price.

Chevy Owner: Sounds good and then so what do you expect shipping time to be on that?

Chevy Owner: Okay. I'll go ahead and order

How do I Claim a Rebate on a Retrax Pro XR for a 2018 Ford F-150?

F150 Owner: You emailed me the other day on the Retrax Pro XR. What do you need from me?

F150 Owner: It's for a 2018 Ford F-150, with the smaller bed, the five and a half foot.

F150 Owner: Free shipping, yep. And I had someone else quote me less, but they didn't have the free shipping. Is this the one where they also have a rebate where I can get the rails for free?

F150 Owner: The rebate is worth it. That's what's making me do it.

F150 Owner: 2018 F-150 short bed. You got it.

F150 Owner: So, what do I use for my receipt for the rebate?

What's the Best Price on a Retrax PRO MX for a 2016 Ford F250?

Ford F-250 Owner: Peter, I'm calling regarding the price quote I received on a Retrax tonneau cover.

Ford F-250 Owner: It's for a 2016 Ford F250. Super Duty. With a six-nine bed on it.

Ford F-250 Owner: Yes, the PRO MX.

Ford F-250 Owner: Wow, that's the best price I've got so far.

Ford F-250 Owner: All right. And that's the Retrax Pro MX, right?

Ford F-250 Owner: Hey would you know how big the canister is underneath that?

Ford F-250 Owner: All right, all right, all right. That's what I needed to know also. All right. Let me go measure and see if this is going to work. And are you open tomorrow?

Retrax Cover for a 2019 Ford F-250

F-250 Owner: I had gotten an email from you a couple weeks ago about a Retrax cover, but that might be with stake pockets cut out. I don't want that. I want the standard one

F-350 Owner: Yep, it's for a 2019 F-350. You had a program running on that. Is that still in effect?

F-350 Owner: There was a rebate, is that no longer available?

F-350 Owner: When will you have any programs running again like that?

F-350 Owner: Would you know the amount of that framing, or any of the material associated with that Retrax, how high does it sit above the bedrail on the truck when it's closed?

F-350 Owner: Beautiful, perfect that's important, because I have some clearance issues. And would you know the dimensions of the unit when it is fully opened? I've never had one of these things, and I have another issue now with the fuel tank.

F-350 Owner: 11 inches, by 11 inches. And does that open fully into it, or is there some portion of the cover that has to remain unopened?

F-350 Owner: There is something, okay. Do you know how much of that in inches?

F-350 Owner: This is important. Is there somebody I can call at Retrax about this?

F-350 Owner: Okay, I'm going to give them a call, see if I can get that information. And I'll get back to you sometime this afternoon. Is there an issue with these things leaking rain water? I'm hearing, reading a lot of different reviews on it, as far as being water tight.

Pro MX Price Difference for a 2018 Chevy Silverado 2500 When Opting for Stake Pocket Cutouts

Chevy Silverado Owner: I was inquiring online about Retrax bed covers, Tonneau covers, and I wanted to get a quote on one, and that, apparently, I've got to get over the phone.

Chevy Silverado Owner: It's a 2018 Chevy Silverado 2500. With the short bed; 6'6 bed.

Chevy Silverado Owner: Looking at the MX. I think.

Chevy Silverado Owner: Yeah the Pro MX. Do you have to specify whether you want the cutouts on the bed and all that? Does that matter in the price?

Chevy Silverado Owner: Well, no, I mean what I want is the one that has the cutouts for the little post holes in the bed.