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What's the difference between the BAKFlip MX4 and the BAKFlip F1?

Dodge Ram Owner: I was referred to you guys through a friend who bought a truck bed cover off of you.

Peter: Okay. What cover can I help you with?

Dodge Ram Owner: I submitted yesterday and then I got one of your automated email responses telling me to contact you guys.

Peter: Okay. What truck was it for?

Dodge Ram Owner: That's a 2019 Dodge Ram 1500.

Peter: Okay. Do you have the RamBoxes?

Dodge Ram Owner: No. No RamBoxes.

Peter: Okay. And which cover were you looking at?

Dodge Ram Owner: I was looking at both the BAKFlip MX4 and the BAKFlip F1.

Peter: Okay.

Dodge Ram Owner: I think, because those are the two that let you open and close the tailgate, right?

Peter: That's right. Yep. So I just sent you pricing on the MX4, and the F1 is only $10 more. It's free shipping.

Dodge Ram Owner: What's the difference between the BAKFlip MX4 and the BAKFlip F1?

Peter: Just the material that they're made of. The MX4 is a aluminum and the F1 is a fiberglass reinforced polymer. That's the only difference there.

Dodge Ram Owner: So living in a hot state, is it better to do the fiber? Does that not get as hot?

Peter: Yeah, I'd go with the fiberglass. It's going to be less hot for sure. And it's more durable. It stands up to denting and stuff like that better than the aluminum of the MX4.

Dodge Ram Owner: Okay. Excellent. And so if I want to move forward, how do I do that?

Peter: We can take care of it over the phone and then put it in for shipping. It's quick and easy.

Dodge Ram Owner: Okay. Sounds great.
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BAK FiberMAX vs BAKFlip MX4 for a 2019 Dodge Ram With a 5'7 Bed

Dodge Ram Owner: I have a couple of questions about the cover you just sent me an email. I had originally inquired about the BAK FiberMAX.

Tonneau Covered Agent: Okay.

Dodge Ram Owner: I've had a couple of them on my previous vehicles. I had a 2013 Ram and I know that after about, I don't know, it was like a year, I had to call in a warranty claim. They covered it with no issues whatsoever, and they went ahead and sent me out a new cover.

Tonneau Covered Agent: Right

Dodge Ram Owner: I have a couple of friends that also have the FiberMAX and they had the same issue as well. I don't know if it was an issue with manufacturing, or if it was material issue or what, but the cover got these real fine cracks in it in between the texture of the FiberMAX cover.

Tonneau Covered Agent: Okay

Dodge Ram Owner: and I guess water would get inside the FiberMAX cover and create an issue with swelling, you know?

Tonneau Covered Agent: Right

Dodge Ram Owner: With that being said, has that issue been addressed already or is it that an ongoing issue? I think what's causing the crack is that it gets very hot down here in Florida and we have a lot of humidity. We get thunderstorms that come out of nowhere plus 100 degree weather. So you're talking rain water hitting a super hot surface. I guess that would cause little tiny fractures in the material. 

Tonneau Covered Agent: I've heard of that occurring, I don't believe it's been addressed. I'm not positive on that, but I know that that doesn't happen with the aluminum covers like the BAKFlip MX4.

Dodge Ram Owner: Right. The only downside to the aluminum though that I don't like is that you toss something on the bed of your truck real quick and it dents.

Tonneau Covered Agent: I see.

Dodge Ram Owner: So between those 2 covers you either face the FiberMAX issue or you face the issue with something getting tossed on your bed and denting it. Once it's dented, that's it. There's nothing can be done about it.

Tonneau Covered Agent: Right

Dodge Ram Owner: So it's a give and take. With that being said, that MX4 cover, is that cover a more expensive cover, or is that a cheaper cover than the FiberMAX? I thought the FiberMAX was the more heavier duty one.

Tonneau Covered Agent: So the FiberMAX does stand up to denting better than the aluminum, but the MX4 does cost more. What truck was this for again?

Dodge Ram Owner: It's for a 2019 Dodge Ram, with a 5'7 bed

Tonneau Covered Agent: Okay

Dodge Ram Owner: When I read about the FiberMAX they're saying that the FiberMAX is more durable than the MX4, but the MX4 is more durable than the G2. Is that correct? 

Tonneau Covered Agent: That's correct. Yeah, the MX4 is kind of its own animal. It's the most popular tonneau cover on the market, period. So pricing gets a little more competitive.

Dodge Ram Owner: Because the MX4 is the more popular option?

Tonneau Covered Agent: Yes, exactly.

Dodge Ram Owner: Okay. I saw a video on YouTube about a feature that I wasn't sure if they were incorporating yet. They were showing the MX4 and I'm sure it's going to be the same thing with the G2 or the FiberMAX, that they have a new system where it automatically holds the top up. It locks it in place rather than to have the back arm to put it in the little slot there and tighten down the handle. Has that been incorporated into these tops yet?

Tonneau Covered Agent: No, it hasn't. They've been talking about that for 2 years but it has not yet.


Dodge Ram Owner: Okay, yeah I know because I saw a video and I was like oh wait a minute, they got a new locking mechanism where it automatically locks.

Tonneau Covered Agent: Right

Dodge Ram Owner: So that hasn't been put in yet. Alrighty, so on the FiberMAX. Does that still comes with a three year warranty or no?

Tonneau Covered Agent: It's a 2 year warranty

Dodge Ram Owner: Oh it's a 2 year. Okay. So, then the FiberMAX is a 2 year warranty and the MX4 is a 3 year warranty?

Tonneau Covered Agent: That's right

Dodge Ram Owner: Okay, alright and the 3 year covers on the MX4 obviously doesn't cover dents because it's user error, correct?

Tonneau Covered Agent: That's right.

Dodge Ram Owner: Because I'm still leaning toward the FiberMAX even though I've had that, I've had that issue but it's just one of those things where I'm like I don't know if I want to have to deal with the cracks again or if I want to take the chance and go with the aluminum and then take the chance in getting the top dented even though it shouldn't realistically.

Tonneau Covered Agent: Right.

Dodge Ram Owner: So that's something I have to think of real quick. I need to figure out if I want the BAKFlip MX4 or the FiberMAX. I'll give you a call back.

Tonneau Covered Agent: Okay, sounds good, we'll talk to you soon.

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What's the Difference Between BAK and Undercover Tonneau Covers?

GMC Sierra Owner: What's the main difference between the BAK and Undercover tonneau covers?

Peter: Undercover and BAK are actually sister companies, so the products are almost identical; they're very similar.

GMC Sierra Owner: Okay. The Undercover Armor Flex, for example. What does that consist of? Is that a three panel?

Peter: It is.

GMC Sierra Owner: Okay and that Armor Flex folds back three times?

Peter: Yes.

GMC Sierra Owner: Versus the BAKflip what are the pros and cons to one or the other?

Peter: Armor Flex has the best warranty of five years.

GMC Sierra Owner: And then what would be the price difference?

Peter: The Bakflip MX4 is going to be slightly cheaper.

GMC Sierra Owner: Okay. You said MX4, okay. It looks like here there's also a BAK Revolver X2. What is that? 

Peter: Yes, that's the hard roll up cover.

GMC Sierra Owner: Okay. So you're saying out of all these you say the Undercover is probably the best?

Peter: Yeah.

GMC Sierra Owner: With the roll up one, is it still a hard cover?

Peter: Yeah, it's aluminum underneath, there's vinyl on top.

GMC Sierra Owner: Okay. Okay, cool. And I see Undercover Ultra Flex.

Peter: That's the same as the Armor Flex but it doesn't have the LINE-X coating on top.

GMC Sierra Owner: Okay, I got you. Cool. Well I guess I'll need some more research and figure it out. What would be a timeline as far as how long it takes to get here?


Peter: Three to five days.

GMC Sierra Owner: Cool. What if I can't figure out installation? How would you recommend going about that?

Peter: You'd have to take it to a shop, but I really don't think you're going to have an issue with that.

GMC Sierra Owner: Okay. Okay, cool. Alright sir, well let me figure out which tonneau cover I want and then I can get back in touch with you guys.

Peter: Okay. Sounds good.
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Can I Order Additional Accessories With my BAK Revolver X4 Tonneau Cover?

Peter: So, it looks like you're looking for a tonneau cover for your 2019 Ford F-150 Short Bed.

Ford Owner: Yep. It was actually it was a bulk order we discussed. The first thing was the BAK-Revolver X4.

Peter: Okay. I can do that for the price I emailed you along with free shipping, plus there's no sales tax if you're ordering from outside of Arizona. Are you wanting to place an order right now?

Ford Owner: Well I've got a couple more items too.

Peter: Yes. What were those other truck accessories we talked about?

Ford Owner: BAKBox 2. The next item was the AMP Research BedXTender HD Max. I've got a part number. It's 74813-01A and it's in black. Then for that BedXTender, it was a No-Drill mounting kit. The part number is 10-74602.

Peter: Okay I have all of that on the quote here.

Ford Owner: Does it come with a free tailgate seal kit?

Peter: Yes. I can include the tailgate seal kit in your order.

Ford Owner: Well I want to order today.

Peter: Okay, so you got the Revolver X4, the BAKBox2, the BedXTender, the mounting kit, and the free tailgate seal. Allow about five to seven days for delivery.

Ford Owner: Thank you. I do appreciate it Peter.
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How Do I Get Replacement Parts for my BAKFlip MX4?

Tonneau Covered Customer: I ordered a BAKflip M4 from you and I got it. There's some parts missing that I need to see if you can get for me.

Peter: I'm really sorry about that. What was missing?

Tonneau Covered Customer: The buckle that goes on top. The little buckle clasp. There's two of them that when you open up the BAKflip when you don't open it all the way you can take your straps and click it right into that buckle clasp. I looked everywhere. I mean I tore the box open I don't know how many times. I got it all installed. I need to get those two.

Peter: We work directly with the manufacturer so your cover actually came directly from them. The fastest way to resolve this, and I think they even overnight them to you. You just have to give them a call. I can give you their number here and they'll get those rushed out to you right away. I really apologize for the inconvenience.

Tonneau Covered Customer: That's all right. What's their number?

Peter: BAK's phone number is 818-365-9000.

Tonneau Covered Customer: Okay. I will give them a call. Thank you!
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What Happens if My BAK Revolver X4 Arrives Damaged from Shipping?

2019 Raptor Owner: I'm interested in a BAK Revolver X4 for a 2019 Raptor. I'm a little weary about ordering online or over the phone. You know you never can tell with internet reviews, but I've seen people mention that their tonneau covers have arrived damaged. What's that all about?

Peter: That's very rare. Damaged covers happen about 1% of the time in shipping. It's very rare to receive a damaged cover, but unfortunately it can happen from time to time.

2019 Raptor Owner: Okay. So if I order a tonneau cover it's damaged to I send it back to BAK, to you guys, what happens?

Peter: We take care of it. We'll get Fed-Ex to pick it up and we'll get another cover out to you right away.

2019 Raptor Owner: Cool. The price you emailed me will include the tailgate seal as well?

Peter: Right. I can throw that in there.

2019 Raptor Owner: I didn't see the tailgate seal on the invoice, but I'll assume it's in there

Peter: Yes. I'll make sure it gets sent out, but it comes separately from our office here in Arizona. So the cover and the tailgate seal will most likely arrive at separate times.

2019 Raptor Owner: Okay. Outstanding. About five to seven days and this should be easy to put in, correct?

Peter: Yes, installation is very straightforward.

2019 Raptor Owner: Perfect. I'll go ahead and order through the link you emailed me. Thanks so much!

Peter: You're welcome! Have a good one.

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