FAQ — Retrax Pro XR


Where Can I Find the Cheapest Retrax Pro XR for a 2019 Dodge Ram 1500?

Dodge Ram Owner: Hey, I'm looking at the Retrax Pro XR for a 2019 Dodge Ram.

Peter: Okay. Have we sent you a quote yet?

Dodge Ram Owner: I haven't seen, let me look at my emails. Because, I actually did it over the weekend so I didn't expect to see anything yet. It doesn't look that way, so.

Peter: Okay, no problem. I can do the XR. So is it a Ram 1500?

Dodge Ram Owner: Yeah, it's a 1500 with the five seven bed.

Peter: Okay, no Ram boxes?

Dodge Ram Owner: No, no Ram boxes.

Peter: Okay. Give me just a second.

Dodge Ram Owner: Let me look, okay in that email and nope, I don't see it.

Peter: Okay. Hang on one second. Okay, I just emailed you the quote. Plus it's free shipping and there's no sales tax if you're ordering from outside of Arizona.

Dodge Ram Owner: That's for the Pro?

Peter: The Pro XR. Yeah.

Dodge Ram Owner: Pro XR, okay. Right now, they're kinda offering, I don't know if you even have it. I'm looking on just Retrax site. They're offering a free Yakima Jetstream Load Bars?

Peter: That's right. It's roughly a $550 value and we're an authorized dealer so that rebate is good through us as well.

Dodge Ram Owner: Oh wow! And the price you emailed me is what you're offering? That's actually very cheap!

Peter: Yes, we're known for our pricing for sure.

Dodge Ram Owner: Okay. It sounds stupid, but that sounds really cheap for a Retrax Pro XR Cover. That's brand new, right?

Peter: It's brand new, yep. No, we're known for out pricing. We're usually the lowest on this by a good $200 or so.

Dodge Ram Owner: Well, I'm glad I called because the other one I was looking at elsewhere was way more expensive. Wow, I just maybe just order that through you now.

Peter: I have it in stock so you can get it pretty quick.

Dodge Ram Owner: Okay. You know what? Let me go get my wallet so I have the credit card and I'll just order it now.

Peter: So, 2019 Ram 1500 short bed?

Dodge Ram Owner: Short-bed, yeah! It's a five seven.

Peter: Okay.

Dodge Ram Owner: I just went out and measured just for my mind, yeah so. Let me see if I've got that in my email. Yeah, I got an email back from you that said ask about the free gift. The tailgate seal?

Peter: Right. I'll throw that in too. Okay. So, allow about five to seven days for delivery on this. You're going to be getting an email confirmation.

Dodge Ram Owner: I just got something. Yeah, it was celebrate a birthday with us so, let me go back to my inbox and see if something else came up. Oh, you know what.

Peter: Okay, you're all set.

Dodge Ram Owner: I'm glad I got hold of you. I'm glad I found this deal on the internet because this is so cheap.

Peter: Definitely!

What's the Difference Between a Retrax Pro and a Retrax Pro XR for a 2019 Ford F-250 with an 8 foot bed?

Ford F250 Owner: Yeah, I'd like to discuss a Tonneau Cover.

Shawn: What kind of Tonneau Cover are you looking at?

Ford F250 Owner: The Retrax Pro.

Shawn: What kind of truck is it?

Ford F250 Owner: It's a 2019 Ford F-250 with an 8 foot bed.

Shawn: Okay, let's see here. So for the Pro MX in the Matte black, for the 8 foot bed ... Standard rails, or do you want the stake pocket cut outs?

Ford F250 Owner: Are the stake pocket cutouts the little holes in the truck?

Shawn: Yeah.

Ford F250 Owner: Yeah, let's do it with the cut outs.

Shawn: Okay. There's no tax outside of Arizona, and shipping is free.

Ford F250 Owner: Is there a cover that has rails on it, to where you can put bars on top?

Shawn: Yes, but the one I just quoted is not the one. I can get you the info on that one if you like.

Ford F250 Owner: I don't need the rails right now. I'm thinking that I may just want the one that has the ability to put the bars on there.

Shawn: Well, the cool thing is ... I think it's like $100 more and you get the rails, but right now they're running a promotion where you actually get the rails for free. But you won't have those cut outs, and it's called the Retrax Pro XR.

Ford F250 Owner: But it's the same color and all that?

Shawn: Correct.

Ford F250 Owner: The matte black aluminum supports the weight and all that? But it doesn't have cut outs. Why doesn't it have cut outs?

Shawn: Well, because of those rails. That T channel goes through the whole length of the rail, pretty much right where those cut outs would be. And you can't alter that. And the purpose for the cut outs, really, is for racks and things like that, so you're kind of replacing that with this.

Ford F250 Owner: Yeah. Okay. That's what I need to know. I appreciate it.

Shawn: You got it, my friend.

Ford F250 Owner: It's a good price. I just got to get my partner to approve it, but I'll be calling back.

What's the Best Retrax Cover for a 2007 Chevy 3500 Extended Cab Long Bed?

Chevy Owner: I'm looking for a Tonneau cover and I got an email back from you folks yesterday and now I'm just following up. I'm interested in the Retrax Pro XR.

Peter: Okay. Gotcha. What truck is it for?

Chevy Owner: It's for a 2007 Chevy 3500 Extended Cab long bed.

Peter: Okay. Let me see. Let me double check this, Retrax Pro XR for a 2007 Chevy 3500 eight foot bed. Got it, have we sent you a quote yet?

Chevy Owner: Yes, I received a quote yesterday.

Peter: It's also free shipping and there's no sales tax if you're ordering from outside of Arizona.

Chevy Owner: All right. I have just a couple questions. I saw something that if you buy before the end of April you get some Yakima crossbars.

Peter: That's correct. That's a rebate from Retrax right now.

Chevy Owner: So if that's included is there anything I have to do to get that?

Peter: Yeah the rebate is through Retrax, so you basically send in the rebate form and then they'll send you the bars.

Chevy Owner: Okay. Those are Yakima crossbars right?

Peter: That's correct.

Chevy Owner: Perfect. Now there was one question about whether or not this truck had wide top rails in terms of fit.

Peter: Well Retrax makes wide rails for some trucks, but not yours.

Chevy Owner: Okay. I just have this truck and I know that the top of the bed is four and a half inches wide or something so I didn't know if there was another model that was thinner or skinnier or this was standard. This cover covers up the stake bed holes, is that right?

Peter: Partially, yes.

Chevy Owner: Alright, so you folks don't carry the bike trays, the bicycle holders from Yakima?

Peter: We do not.

Chevy Owner: Okay. So then I'm looking at an email here. There's some other tailgate seal or something that you're going to include that seals up the space between your bed and the tailgate? What's that all about?

Peter: Yeah it's a tailgate seal kit. Just keeps water and dust out. It's a good addition with the tonneau cover.

Chevy Owner: Okay. So just go over everything one more time that I'm gonna get from you folks for the quoted price.

Peter: It's the Retract Pro XR, the rebate is included. So you'll send in the rebate form to get the Yakima bars and then we'll also be including the tailgate seal kit for free.

Chevy Owner: Sounds good and then so what do you expect shipping time to be on that?

Peter: Five to seven days.

Chevy Owner: Okay. I'll go ahead and order

Peter: Yeah you're all set. You're good to go.

Chevy Owner: Perfect. Easy, I like it. I'm excited. Thank you.

How do I Claim a Rebate on a Retrax Pro XR for a 2018 Ford F-150?

F150 Owner: You emailed me the other day on the Retrax Pro XR. What do you need from me?

Peter: What truck is it for?

F150 Owner: It's for a 2018 Ford F-150, with the smaller bed, the five and a half foot.

Peter: Okay. Let me grab that part number here. You already have that quoted price. It's also free shipping and there's no sales tax because you're outside of Arizona.

F150 Owner: Free shipping, yep. And I had someone else quote me less, but they didn't have the free shipping. Is this the one where they also have a rebate where I can get the rails for free?

Peter: That's right.

F150 Owner: The rebate is worth it. That's what's making me do it.

Peter: Yeah, it's like a $550 value on that rebate. It's awesome. Okay, so the 2018 Ford F150 short bed.

F150 Owner: 2018 F-150 short bed. You got it.

Peter: Okay. We're good. Allow about 5-7 days for delivery on this. It could be faster.

F150 Owner: So, what do I use for my receipt for the rebate?

Peter: The confirmation that I just sent you. It's going to have the part number on there and everything. It's going to say how much you paid. That's what they need. And then, yeah. You just send it in with the rebate form.

F150 Owner: Thank you.

Peter: Have a great day!

Rebate Redemption for a Retrax XR tonneau cover for a 2018 GMC Sierra

GMC Sierra Owner: I talked to you guys about a week and a half ago or so about a cover for a truck, and it looks like now that they're doing a special with the Retrax, the XR that comes with a rebate that you can get the Yakima racks to go with it.

Peter: That's right.

GMC Sierra Owner: How do I do something to set that up, or is it something I do over the phone with you or online? How does that work?

Peter: Yeah, I can take care of it with you. What truck was it for?

GMC Sierra Owner: A 2018 GMC Sierra.

Peter: What's the bed length?

GMC Sierra Owner: It's the short bed, the five, eight.

Peter: Did we send you a quote?

GMC Sierra Owner: Yes.

Peter: Ok, I can take care of it with you right now if you'd like.

GMC Sierra Owner: Ok. And then for the rebate, I just take the receipt and mail it in with the rebate that's online from them, and then they send it separately for the rack or how does that work?

Peter: That's right. Exactly. After we complete your order we will ship your tonneau cover to you, but you will redeem the rebate directly through Retrax.

Peter: So again, that's the 2018 GMC Sierra 1500 short bed?

GMC Sierra Owner: Yes, and I would like the Retrax Pro XR.

**Transaction Completed**

Peter: Alright. So allow about five to seven days for delivery on this. You're going to get an email confirmation here in just a second. And you're all set.

GMC Sierra Owner: Cool. And then is that rebate thing on Retrax's website or is that something you guys send over too.

Peter: My customer service team will send it, but they usually don't for about five days. They send them in batches, but you can get it right there on Retrax's website if you would like it sooner.

GMC Sierra Owner: How does it work if there's any warranty problems or anything like that? Do I contact you or just them directly?

Peter: It's Retrax directly since they're the manufacturer.

GMC Sierra Owner: Well, I got your email. Thank you so much, and I'll wait for it come in a couple of days.