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What Happens if I Only Receive the Panel of My Tonneau Cover and I'm Missing the Rails?

Tonneau Covered Customer: I ordered a cover from you guys not too long ago and I had a couple of questions about it.

Peter: Okay.

Tonneau Covered Customer: Well for one, I received one package yesterday or maybe the day before yesterday and I was wondering is there another package on the way? I've only received the panel, but I'm waiting on the rails. 

Peter: Yeah, sometimes that happens, you'll get one of two packages and then the next one will arrive a day or two later. So if you don't have it by the end of today, let me know. But I have a feeling you probably will.

Tonneau Covered Customer: Okay. Because I had put in a request for tracking on it, on the packages, but I haven't received any updates on them at all yet.

Peter: Yeah. It can take a day or so to get tracking.

Tonneau Covered Customer: And just to let you know, FedEx Express delivered this one. He kind of threw it up on my deck and the packaging is dented.

Peter: Oh, jeez.

Tonneau Covered Customer: Yeah, I know. I have not opened it up to inspect it for damage because I was gone all weekend and when I got home yesterday I kind of popped it open just to take a look to make sure there wasn't any visual damage.

Peter: Right.

Tonneau Covered Customer: But I did not unwrap it yet. So I'm not sure if there are any dents or dings that I just haven't seen yet. 

Peter: That's fine. Let us know if you find any damage when you unwrap it. So like I said, I have a feeling that your rails are going to arrive today. If they don't, let me know. But it's not uncommon for that to happen. And then of course when you're going to install it, look for damage on that panel. And it there is damage, don't worry, we'll get another cover out to you and we'll get FedEx to pick that one up. 


Tonneau Covered Customer: Okay. And I'll let you know if that tonneau cover comes or if it doesn't.

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What's the Difference Between BAK and Undercover Tonneau Covers?

GMC Sierra Owner: What's the main difference between the BAK and Undercover tonneau covers?

Peter: Undercover and BAK are actually sister companies, so the products are almost identical; they're very similar.

GMC Sierra Owner: Okay. The Undercover Armor Flex, for example. What does that consist of? Is that a three panel?

Peter: It is.

GMC Sierra Owner: Okay and that Armor Flex folds back three times?

Peter: Yes.

GMC Sierra Owner: Versus the BAKflip what are the pros and cons to one or the other?

Peter: Armor Flex has the best warranty of five years.

GMC Sierra Owner: And then what would be the price difference?

Peter: The Bakflip MX4 is going to be slightly cheaper.

GMC Sierra Owner: Okay. You said MX4, okay. It looks like here there's also a BAK Revolver X2. What is that? 

Peter: Yes, that's the hard roll up cover.

GMC Sierra Owner: Okay. So you're saying out of all these you say the Undercover is probably the best?

Peter: Yeah.

GMC Sierra Owner: With the roll up one, is it still a hard cover?

Peter: Yeah, it's aluminum underneath, there's vinyl on top.

GMC Sierra Owner: Okay. Okay, cool. And I see Undercover Ultra Flex.

Peter: That's the same as the Armor Flex but it doesn't have the LINE-X coating on top.

GMC Sierra Owner: Okay, I got you. Cool. Well I guess I'll need some more research and figure it out. What would be a timeline as far as how long it takes to get here?


Peter: Three to five days.

GMC Sierra Owner: Cool. What if I can't figure out installation? How would you recommend going about that?

Peter: You'd have to take it to a shop, but I really don't think you're going to have an issue with that.

GMC Sierra Owner: Okay. Okay, cool. Alright sir, well let me figure out which tonneau cover I want and then I can get back in touch with you guys.

Peter: Okay. Sounds good.
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What is the Recommended Hard Cover for a 2010 GMC Sierra?

GMC Sierra Owner: Yes, I was reaching out to you to discuss a bed cover for my truck. I didn't know if I caught you at a good time.

Peter: What truck is it for?

GMC Sierra Owner: This will be a 2010 GMC Sierra.

Peter: Okay. Got it, and what's the bed length?

GMC Sierra Owner: That... I was hoping would be a standard thing that you would have.

Peter: It could be a short bed, it could be the standard size bed, so it's either a five eight or a six and a half foot.

GMC Sierra Owner: Okay, yeah it's just a standard 2010 crew cab GMC Sierra two wheel drive. So I would think it would be a standard bed. It's not an extra long bed.

Peter: Do you have a crew cab?

GMC Sierra Owner: Yeah, I do have a crew cab.

Peter: It could be a short bed. It could be one or the other, but that's okay. We'll just have to measure it before you order. Which cover were you looking at?

GMC Sierra Owner: To be honest with you, I just wanted to see if I could get some help to detail it out. I prefer the hard cover. That or kind of flush with the bed of the truck if that makes sense. It wouldn't be over the truck. Do you recommend the Undercover Armor Flex?

Peter: Okay, the Armor Flex, it's very popular. It's a really nice cover. I've got that for a great price. It's free shipping and there's no sales tax. It's ordered from outside of Arizona.

GMC Sierra Owner: Okay. Tell me a little bit about your company.

Peter: Yeah, we've been in business for about 7 years. My name's Peter. I basically handle the majority of the sales over here, but we are a smaller company. We have less overhead than the big companies so we can actually pass on the savings to you. We work directly with the manufacturers because they have the best quality control and yeah, we sell tonneau covers at the best price.

GMC Sierra Owner: Okay, and you're just the logistics piece behind it. Is that right?

Peter: Right. We're a reseller.

GMC Sierra Owner: Got you. And I don't know a lot about tonneau covers versus like a BAKflip, is that one of them?

Peter: Yes.

GMC Sierra Owner: So, I mean honestly, I need to do a little bit more research. But I'll think about the Undercover Armor Flex
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Can I Order Additional Accessories With my BAK Revolver X4 Tonneau Cover?

Peter: So, it looks like you're looking for a tonneau cover for your 2019 Ford F-150 Short Bed.

Ford Owner: Yep. It was actually it was a bulk order we discussed. The first thing was the BAK-Revolver X4.

Peter: Okay. I can do that for the price I emailed you along with free shipping, plus there's no sales tax if you're ordering from outside of Arizona. Are you wanting to place an order right now?

Ford Owner: Well I've got a couple more items too.

Peter: Yes. What were those other truck accessories we talked about?

Ford Owner: BAKBox 2. The next item was the AMP Research BedXTender HD Max. I've got a part number. It's 74813-01A and it's in black. Then for that BedXTender, it was a No-Drill mounting kit. The part number is 10-74602.

Peter: Okay I have all of that on the quote here.

Ford Owner: Does it come with a free tailgate seal kit?

Peter: Yes. I can include the tailgate seal kit in your order.

Ford Owner: Well I want to order today.

Peter: Okay, so you got the Revolver X4, the BAKBox2, the BedXTender, the mounting kit, and the free tailgate seal. Allow about five to seven days for delivery.

Ford Owner: Thank you. I do appreciate it Peter.
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How Do I Get Replacement Parts for my BAKFlip MX4?

Tonneau Covered Customer: I ordered a BAKflip M4 from you and I got it. There's some parts missing that I need to see if you can get for me.

Peter: I'm really sorry about that. What was missing?

Tonneau Covered Customer: The buckle that goes on top. The little buckle clasp. There's two of them that when you open up the BAKflip when you don't open it all the way you can take your straps and click it right into that buckle clasp. I looked everywhere. I mean I tore the box open I don't know how many times. I got it all installed. I need to get those two.

Peter: We work directly with the manufacturer so your cover actually came directly from them. The fastest way to resolve this, and I think they even overnight them to you. You just have to give them a call. I can give you their number here and they'll get those rushed out to you right away. I really apologize for the inconvenience.

Tonneau Covered Customer: That's all right. What's their number?

Peter: BAK's phone number is 818-365-9000.

Tonneau Covered Customer: Okay. I will give them a call. Thank you!
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Where Can I Get the Best Price on a TruXedo Sentry CT tonneau cover?

Dodge Ram Owner: I just received an email about a TruXedo Sentry CT tonneau cover.

Peter: Okay. And what truck was it for?

Dodge Ram Owner: It was for a 2018 Dodge RAM 2500 with the six foot, four inch bed.

Peter: Okay, yeah free shipping. There's no sales tax either if you're ordering from outside of Arizona. You want to get that ordered today?

Dodge Ram Owner: Yeah. You sent me the best price I've seen on a Truxedo Sentry. Who are you with again?

Peter: I'm with TonneauCovered.com.

Dodge Ram Owner: You guys are based out of Arizona, correct?

Peter: That's right.

Dodge Ram Owner: Okay. What is the shipping time typically from Tonneau Covered?

Peter: Usually about five to seven days.

Dodge Ram Owner: Okay. That's pretty normal. Can I order this online at that price or do I have to do this over the phone?

Peter: It's up to you. I can take care of it with you right now or I could email you a link to do it online. It's up to you.

Dodge Ram Owner: I'd rather do it online if you don't mind.

Peter: Okay. Alright, I'm going to shoot this over to you right now. If you don't see it shortly, just check your spam. I'll see it on my end here once you complete the purchase, and then I'll get it shipped right out.

Dodge Ram Owner: Okay. All right, I appreciate that. Thank you.

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