FAQ — tonneau cover

What's The Differences Between The Retrax ProMX and the Retrax ProXR?

Dodge Ram Owner: I called in a little earlier and actually did actually some emailing back and forth off your site. But anyway, what I have is a 2018 Dodge RAM 2500 Mega Cab with a short box. You know, I was looking for the Retrax ProMX for it.

Dodge Ram Owner: It's the Retrax with the satin black and no motor.

Dodge Ram Owner: It's a 2018 Dodge RAM 2500 Mega Cab, short box.

Dodge Ram Owner: Is the XR on their site?

Dodge Ram Owner: Oh yeah. The cover's made out of aluminum right? What are the other differences between the ProMX and the Pro XR?

Shawn: Yes, it's made out of aluminum, and it's actually going to be the same exact thing as the MX, just with a different rail.

Dodge Ram Owner: That's the one with the key or the lock in the back, you push down, it's got a key lock and all that?

Shawn: Yep. And the promotion is through Retrax as well, so I could help you with filling out the form you need to fill out and mail in. But that pretty much sets you up right there and then you can add bike racks, kayak racks. I mean Yakima, Thule, Rhino Rack all those companies work with it.

Dodge Ram Owner: Okay. All right. And then I noticed there was an option for thin rails or light rails, or something to that affect.

Shawn: If you go with the Retrax ProXR, that option goes away.

Dodge Ram Owner: Oh, okay. All right. Well, I'll still go with the XR. Is your warehouse in Scottsdale?

Shawn: Our location in Scottsdale is the main office, but we actually drop ship from all the manufacturers. So your Retrax will be built in North Dakota at the Retrax plant and then ships within 2-3 days.

Dodge Ram Owner: Okay, that's fine. What do we need to get this cover ordered?

Shawn: I can definitely help you with that.

Dodge Ram Owner: Shawn. Okay, thanks a lot Shawn. I appreciate it.

Can I Use Tie-Down Cleats With a Tonneau Cover?

Tonneau Covered Customer: Yeah I just want to ask you is there tie-down cleats that come with this tonneau cover at all?

Tonneau Covered Customer: So you can't have cleats or anything?

Tonneau Covered Customer: Okay. If I cut out the stakeholders it won't leak anything will it? Because they're covered with those? I know that it comes without it so, it doesn't make any different does it?

Tonneau Covered Customer: Okay, so I can actually put cleats on the back, on the side ends? Is there enough room where the rails are to put them on?

Tonneau Covered Customer: Oh, okay. Because I know that frame where the rail is comes over onto the stakeholder, right?

Tonneau Covered Customer: So, okay. So I can put probably some cleats where that cover is. You know, from the outside.

How Can I Get the Best Price on a RetraxONE Tonneau Cover for a Ford Ranger?

Ford Ranger Owner: I got an email from you, guys a while back, regarding a Tonneau Cover that I wanted to purchase. Someone actually sent me like an invoice. So I all I had to do it's to click on it and complete the purchase.

Shaun: Yeah. Did you do that?

Ford Ranger Owner: I wanted to see if there was a change in the price first. 

Shaun: What's the item you're trying to order, my friend?

Ford Ranger Owner: It's the RetraxONE, Tonneau Cover for a Ford Ranger.

Shaun: In that case I'd go with that link you have there because they had a price increase the first of April, so depending on how long ago it was, you may actually have the best price right there in front of you.  

Ford Ranger Owner: Okay, are there any discounts? Any first responder, or discounts like that you guys offer? You know, fire fighters, cops?

Shaun: Let me look at your order with the quote really quick. 

Ford Ranger Owner: Okay. Yeah, the guy who sent it to me, he was like just made it so that it was easy, all I had to do was click on it to order.

Shaun: Yeah, I'm looking at your quote now and that's going to be better than what I can do today. So I would definitely go with that one. That's free shipping and no tax if you're outside of Arizona.

Ford Ranger Owner: So, alright, yeah I'm going to go with this then. I was just curious if the price went down or if you offered any discounts. Like military, first responders, sometimes they do, you know?

Shaun: I hear you, and normally we do, but the price you have is already better than even that price that I normally give out. So I can't budge on that, unfortunately. But it's always a good idea to call first to make sure you're getting the best price. 

Ford Ranger Owner: Right. Okay, no problem. You got this in stock, or this has to be made?

Shaun: They do make them to order and they ship out of North Dakota, so usually it takes two days, three days to make it, and then I'd say three to four days anywhere in the US.

Do Tailgate Seals Really Work?

F-150 Owner: I'm looking to purchase the BAKFlip Revolver X4 for my truck, which is a 2015 Ford F150 Lariat.

F-150 Owner: I got your email price quote and I also wanted to say that no wonder you guys don't put your prices online since they're so cheap!

F-150 Owner: Do those seals work that you guys have for the tailgates? I think they are called tailgate seals. Are those worthwhile?

F-150 Owner: Okay, alright. I'll have to check the gap in my truck and see. I might call you back on those.

F-150 Owner: Okay, perfect. Man, that's awesome.

Is the BAKFlip Revolver X4 easy to install on a 2015 Ford F150 Super Crew?

F-150 Owner: I thought that maybe you could answer a couple questions. I was looking at the BAKFlip. I was looking at two of them. First the MX4, but my preference is a Revolver X4, to be honest with you. I kind of like that setup. I kind of wanted your opinion on it. It seems like you know what you're talking about when it comes to covers.

F-150 Owner: Is the Revolver X4 easy to install?

F-150 Owner: I tried watching a video. It looked pretty simple; a couple rails and a couple attachments and that was it.

F-150 Owner: I've been getting your emails forever, so I figured I would finally call to take advantage of your awesome prices. However, I was looking at Amazon and they've obviously got the lowest price, so I kind of wanted to see if you could match that.

F-150 Owner: Okay let's do the Revolver X4. It would be on a 2015 Ford F150.

F-150 Owner: And it's a SuperCrew.

F-150 Owner: And a short bed, yeah. What's delivery time on that?

F-150 Owner: That's kind of the big thing. I've been delayed because I actually got stuck out of town for a few days because the weather. I wanted to have it on my truck by Friday. I thought I saw something where you guys had two-day delivery. Was I wrong on that?

F-150 Owner: Are you serious? Okay. All right. Well I'll tell you what. If you could do it do you promise it'd be here no later than Thursday?

F-150 Owner: Okay, and that's the Revolver X4 for my truck: the F150.

F-150 Owner: Okay. What do you think installation time is on that, if I did it myself? I'm not super mechanically inclined, but I could figure it out.

F-150 Owner: Oh, okay. Well, let's do this. Can I do this with you on the phone or do I need to do it by email?

What Should I Do if The Passenger Side's Seal is Torn on My Tonneau Cover When it Arrives?

Tonneau Covered Customer: I just unpackaged an order I have here and I'm inspecting my cover. And I laid it out on the ground and the right, the passenger side's seal is torn.

Tonneau Covered Customer: There was nothing wrong with the box. It was probably just something I guess from the factory. There's no other damage on the cover whatsoever from what I can see.

Tonneau Covered Customer: Yeah. Is customer service going call me via cell phone or email?

Tonneau Covered Customer: Can I give you a number to have him call me at, could they do that please?