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FAQ — tailgate seal

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Can the MX4 Fold up Out of The Way Enough So I Can Trail with a Fifth Wheel Hitch?

RAM Owner: I'm looking for a tonneau cover for a 2018 RAM 250, four wheel drive, 6'4 bed. I'm thinking of going with the MX4

Peter: Okay, got it.

RAM Owner: Let me ask you a couple questions about the MX4 before I order.


Peter: Okay.

RAM Owner: I'm going to be trailing with a fifth wheel hitch, and I was looking for something that I could fold up the front out of the way. Is that cover going to do what I need to do?

Peter: Yes, absolutely. It's designed for that purpose.

RAM Owner: Because it's a four fold instead of a three fold, right?

Peter: That's right.

RAM Owner: So it takes up less space by folding out of the way, correct? 

Peter: That's right. Do you have RAM boxes on the truck?

RAM Owner: No, it's just the standard 6'4 bed.

Peter: Okay, yeah I've got it with free shipping and no sales tax.

RAM Owner: Okay, and then you'll send me a tailgate seal as well?

Peter: Yes, I can include that as well.

RAM Owner: Does the MX4 have the clamp on rails?

Peter: Yes. Did you want to get that ordered today?

RAM Owner: Yes, let's go ahead and get the cover ordered.

Peter: Alright. So, it's a 2018 RAM 2500 six foot four bed?

RAM Owner: Yes, four wheel drive. Crew cab. That shouldn't make any difference, right?

Peter: Right. So allow about five to seven days for delivery. You're going to receive an email confirmation here, just a second. Here we go. And you're all set, you're good to go!
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What's the Best Retrax Cover for a 2007 Chevy 3500 Extended Cab Long Bed?

Chevy Owner: I'm looking for a Tonneau cover and I got an email back from you folks yesterday and now I'm just following up. I'm interested in the Retrax Pro XR.

Peter: Okay. Gotcha. What truck is it for?

Chevy Owner: It's for a 2007 Chevy 3500 Extended Cab long bed.


Peter: Okay. Let me see. Let me double check this, Retrax Pro XR for a 2007 Chevy 3500 eight foot bed. Got it, have we sent you a quote yet?

Chevy Owner: Yes, I received a quote yesterday.

Peter: It's also free shipping and there's no sales tax if you're ordering from outside of Arizona.

Chevy Owner: All right. I have just a couple questions. I saw something that if you buy before the end of April you get some Yakima crossbars.

Peter: That's correct. That's a rebate from Retrax right now.

Chevy Owner: So if that's included is there anything I have to do to get that?

Peter: Yeah the rebate is through Retrax, so you basically send in the rebate form and then they'll send you the bars.

Chevy Owner: Okay. Those are Yakima crossbars right?

Peter: That's correct.

Chevy Owner: Perfect. Now there was one question about whether or not this truck had wide top rails in terms of fit.

Peter: Well Retrax makes wide rails for some trucks, but not yours.

Chevy Owner: Okay. I just have this truck and I know that the top of the bed is four and a half inches wide or something so I didn't know if there was another model that was thinner or skinnier or this was standard. This cover covers up the stake bed holes, is that right?

Peter: Partially, yes.

Chevy Owner: Alright, so you folks don't carry the bike trays, the bicycle holders from Yakima?

Peter: We do not.

Chevy Owner: Okay. So then I'm looking at an email here. There's some other tailgate seal or something that you're going to include that seals up the space between your bed and the tailgate? What's that all about?

Peter: Yeah it's a tailgate seal kit. Just keeps water and dust out. It's a good addition with the tonneau cover.

Chevy Owner: Okay. So just go over everything one more time that I'm gonna get from you folks for the quoted price.

Peter: It's the Retract Pro XR, the rebate is included. So you'll send in the rebate form to get the Yakima bars and then we'll also be including the tailgate seal kit for free.

Chevy Owner: Sounds good and then so what do you expect shipping time to be on that?

Peter: Five to seven days.

Chevy Owner: Okay. I'll go ahead and order

Peter: Yeah you're all set. You're good to go.

Chevy Owner: Perfect. Easy, I like it. I'm excited. Thank you.
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How Do I Check on Shipping on My Tailgate Seal?

Tonneau Covered Customer: I spoke to you about a month, it was probably a month ago. I had ordered a tonneau cover from you guys. It was supposed to come with a tailgate seal.

Peter: Let's see what's going on here.

Tonneau Covered Customer: It didn't show up. I called roughly about a month ago, and you said, "I'll have another one shipped to you." That one hasn't shown up either.

Peter: Okay. The second one was returned for some reason. Let me make sure we've got everything right here. I'm gonna change my shipping method here. When the second one was returned, they should have notified me and they didn't. So I'm changing the shipping method and there we go. I'll have it sent out right now.

Peter: Yeah. Sorry about the inconvenience there.

Tonneau Covered Customer: Well that's not a problem. It hasn't been any inconvenience. Because I only use the truck pretty much in spring, summer, fall to go camping.

Peter: Cool.
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What Information is Needed to Order an Access Toolbox Tonneau Cover for a 2013 Ford F250

Ford F250 Owner: Hi, I sent in an email yesterday for a quote for an Access Toolbox Edition tonneau cover for a 2013 Ford F250.

Peter: Okay. And what was the bed length?

Ford F250 Owner: 6'8", I believe.

Peter: Okay. Let me see. Give me just a moment here. Do you know the dimensions of the toolbox?

Ford F250 Owner: I want to say it's 18 to 20 wide.

Peter: Okay. So it's a standard toolbox?

Ford F250 Owner: Yeah. Because they only work up to 21 inches wide, I believe, for that Access Toolbox cover?


Peter: Right, right. Okay, so, that sounds good. And then did we send you a quote?

Ford F250 Owner: Yes. With free shipping, and no sales tax outside of Arizona?

Peter: Correct. Did you want to get that ordered today?

Ford F250 Owner: I do. Yeah. Looks like the toolbox is 20 inches wide.

Peter: Okay.

Ford F250 Owner: Just another quick question, it did say on that email that you also get a free gift, the tailgate seal kit. Is that included, or no?

Peter: It is, but it will come from our office here in Arizona. So it'll arrive separately.

Ford F250 Owner: All right, great. Thank you very much.
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Will I My Tonneau Cover and Tailgate Seal be Shipped at the Same Time?

Tonneau Cover Customer: Hi. I ordered a tonneau cover from you on Monday.

Peter: Okay.

Tonneau Cover Customer: I was trying to track the cover, but it says it hasn't shipped yet. I was gonna see if you could double check on that for me and potentially if you know when it would arrive.

Peter: Yeah, it doesn't always update live. It probably has shipped if you ordered on Monday. I'll have to request it from the manufacturer.

Tonneau Cover Customer: It's not too big a deal. I figured it has been done already, but with the tracking, it says it hasn't shipped, so I just wanted to make sure that it wasn't on backorder or something like that.

Peter: No, it's in stock.

Tonneau Cover Customer: Oh, perfect. I had briefly talked to somebody yesterday. I received an email about getting a free tailgate seal with the order of the tonneau cover after I had ordered.

Peter: Yes.

Tonneau Cover Customer: Okay. Do I need that tailgate seal to install the bedrail on the tonneau?


Peter: No it's not required for the installation. In fact, that's coming from our office here in Arizona, so the tailgate seal will arrive separately. 


Tonneau Cover Customer: All right. I appreciate it. Like I said, it's not too big a deal. I just wanted to make sure there wasn't some backorder or something like that. I'm kind of expecting to see it in about seven days or so, correct?


Peter: Right.

Tonneau Cover Customer: Okay, great. Thanks a lot. I appreciate your time.

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