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How Do I Get the Best Price on a Truxedo Truxport for a 95 Ford F-350 Long Bed?

Ford F-350 Owner: I had purchased a Tonneau cover from you for another truck. What I'm looking at is the TruXedo TruXport. It's for a '95 Ford F-350. It's a long bed, eight foot bed.

Tonneau Covered Agent: Okay. It's free shipping, and there's no sales tax because you're outside of the state of Arizona.

Ford F-350 Owner: Alright, now I looked up the TruXedo part number. Is that number 238601?

Tonneau Covered Agent: 238601, yes.

Ford F-350 Owner: Okay. I think that's because my other truck is a different year. Same truck though, so that's what I had before. I wanted to make sure.

Tonneau Covered Agent: That's right.

Ford F-350 Owner: Okay. I had emailed last night and I got a quote on that item and there was something else in here about a bed seal?

Tonneau Covered Agent: Yes. A tailgate seal

Ford F-350 Owner: What is exactly is a tailgate seal?

Tonneau Covered Agent: It seals up the inside of the tailgate and keeps dust and water out, which is a nice addition with the tonneau cover.

Ford F-350 Owner: Okay. Like across the bottom where the tailgate touches the bed basically?

Tonneau Covered Agent: Exactly.

Ford F-350 Owner: Okay. Alright. Well, you know what? Let's go ahead and get this ordered I think. I can't finish up the order anyway because I don't have my wallet on me.

Tonneau Covered Agent: No problem. What I can do is I can email you a link here to check out online and then when you get your wallet you can just hop in there and take care of it.


Ford F-350 Owner: Yeah and let me just ask you one other thing. I'm not trying to be a difficult customer but I know the last time I had searched around you guys were one of the better places out there that had it in stock, and you were very helpful. I haven't even looked at pricing on this, but I guess my question is if you offer price matching.

Tonneau Covered Agent: Absolutely. If you were to find it for less anywhere, as long as they're an authorized dealer, we would refund you the difference plus $5.

Ford F-350 Owner: Okay. but rather than going through that, it would probably be easier just to get the price up front and then you don't have to go through the whole refund process and do it twice.

Tonneau Covered Agent: Right.

Ford F-350 Owner: Okay, cool. I know my wife's going to go right to Amazon. If it's on Amazon, is that legit or does it depend on who's selling it?

Tonneau Covered Agent: It depends who's selling it and then you have to remember that they're going to charge sales tax as well on top of that listed price.

Ford F-350 Owner: Okay. That's a good point.

Tonneau Covered Agent: I'm going to shoot this over to you right now. If you don't see it shortly or whenever you get in there, check your spam.

Ford F-350 Owner: Okay, well, thanks for your help today. I appreciate it.
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How Do I Order an Extang Solid Fold 2.0 for a 2019 GMC Canyon

GMC Owner: Yes, I just sent you a request for a quote on a cover on an Extang Solid Fold 2.0


Peter: Okay. What truck is it for?

GMC Owner: It's for a 2019 GMC Canyon

Peter: Okay. It's free shipping. And there's no sales tax if you're ordering from outside of Arizona.

GMC Owner: Okay, could I order one?

Peter: Okay. What's the bed length?

GMC Owner: It's the short bed. Some people call it 5 ft. Some people 5.2. If I measure inside the tailgate and the bulkhead, it's 59 1/2 inches.

Peter: Okay.

GMC Owner: I do have a question. On the Canyon, the side rail caps are about 3/8 to a half inch higher than the front bulkhead. So is there an extra seal or something that goes in there?

Peter: Yeah, they know the application. Everything you're gonna need will be in there. So allow about 5-7 days for delivery on this. And you're going to get an email confirmation here in just second.

GMC Owner: Okay. Thank you very much.
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How Long Does a Dashmat Take to Ship?

Customer: I'm checking on an order I placed with you guys.


Sean: Okay. Looks like you have your cover.

Customer: Yeah, I got the tonneau cover that came in as promised through FedEx and all that but I'm waiting on my dash mat.


Sean: In some cases those take a little bit longer because they aren't coming from the same warehouse. I just reached out for tracking, and as soon as I have that I will shoot you an email and let you know what's going on.

Customer: Okay. Last I heard the dashmat had already shipped, but that was a couple of days ago

Sean: Right. Okay, well let me check on that status and see where we are on that.

Customer: Alright.
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How Can I Find Tracking on My BAKFlip MX4 Tonneau Cover?

Tonneau Cover Customer: I'm getting several emails from you, but I ordered a tonneau cover from you, and I just want to know what the status of it is.


Peter: Okay. Okay, yeah, you ordered on Monday. You ordered the BAKFlip MX4?

Tonneau Cover Customer: Yeah, it's the MX4.

Peter: I just requested tracking on this, and then I can email it over to you here when they get back to me.

Tonneau Cover Customer: Okay, very good. Thank you.

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Retrax Cover for a 2019 Ford F-250

F-250 Owner: I had gotten an email from you a couple weeks ago about a Retrax cover, but that might be with stake pockets cut out. I don't want that. I want the standard one

Peter: Okay. Retrax Pro MX for an eight foot bed?

F-350 Owner: Yep, it's for a 2019 F-350. You had a program running on that. Is that still in effect?

Peter: Our sale ended, but let me see what I can do for you though. Give me just a second here. So 2019 F-350, eight foot bed... Okay, still good. Okay yeah, I can do it for close to the quoted sale price. It's free shipping, and there's no sales tax if you're ordering from outside of Arizona.

F-350 Owner: There was a rebate, is that no longer available?

Peter: That ended as well, unfortunately.

F-350 Owner: When will you have any programs running again like that?

Peter: I don't know. When it comes to manufacturer rebates, we actually don't get informed until about 48 hours before.

F-350 Owner: Would you know the amount of that framing, or any of the material associated with that Retrax, how high does it sit above the bedrail on the truck when it's closed?

Peter: It doesn't. It sits flush inside the bedrail.

F-350 Owner: Beautiful, perfect that's important, because I have some clearance issues. And would you know the dimensions of the unit when it is fully opened? I've never had one of these things, and I have another issue now with the fuel tank.

Peter: Okay, so the canister is about 11 inches, by 11 inches, by the width of the bed.

F-350 Owner: 11 inches, by 11 inches. And does that open fully into it, or is there some portion of the cover that has to remain unopened?

Peter: Yeah, there's just a very little bit that will still stay in the rails. Yes.

F-350 Owner: There is something, okay. Do you know how much of that in inches?

Peter: I don't, I'm sorry.

F-350 Owner: This is important. Is there somebody I can call at Retrax about this?

Peter: Yeah, they have techs over there that might have the exact dimensions for your application. They might be able to help you with that.

F-350 Owner: Okay, I'm going to give them a call, see if I can get that information. And I'll get back to you sometime this afternoon. Is there an issue with these things leaking rain water? I'm hearing, reading a lot of different reviews on it, as far as being water tight.

Peter: Yeah, in my experience when there's water issues, they didn't install it correctly. It's designed to be extremely water resistant, with drain channels that lead to drain tubes, that keep the water out of the bed. So you shouldn't have issue with that.

F-350 Owner: I should not. Okay, good enough. I'll give them a holler and get back with you then.

Peter: Okay, sounds good.
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Where Can I Get Replacement Parts for my Tonneau Cover if Parts Arrive Damaged?

Tonneau Cover Customer: Hi, we just ordered and installed the tonneau cover. There are the two screws at the back toward the window and you have to screw the little black nuts on there, but one of them is stripped.


Shawn.: Let me pull up your order. And you said that one of the bolts are stripped?

Tonneau Cover Customer: He said it's the nut. It's a black plastic nut.

Shawn.: Ok, that would be the star knob. Is that all that is going on, just the star knob?

Tonneau Cover Customer: Do those little hose things for the water come in any other length?

Shawn.: No, unfortunately, they don't, but you can add to them if it's not long enough, which they should be long enough.

Tonneau Cover Customer: No it's not. We have a 2019, and everything seems to be different.

Shawn: Okay, I will mention that in the email to the manufacturer just in case they do have something longer, let me see. I will check that out as well. But, yeah as soon as I hear something I will let you shoot you an email.

Tonneau Cover Customer: Okay, but what about the star knob? Can I get a replacement?

Shawn.: Yeah, I already got that on, I sent them an email about both things. So, as soon as I hear that has been confirmed and I have an ETA for that I will shoot you and email.

Tonneau Cover Customer: Okay, sounds good. Thank you.
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