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Refund Policy

Return Policy
Terms and Conditions

Easy Peasy Returns and Exchange Policy
All product returns must have a Return Authorization number (RA) in order to be accepted and processed. They must also be in like new condition with all the original packaging. New condition is defined as a product that is unused, not soiled, includes the original packaging and documentation and is fit to be resold as a new item. If the returned product is in a condition other than new, a credit will not be issued. At the customer’s option, the product can be returned to them “freight collect“.
To obtain an RA number please email us at returns@TonneauCovered.com. Please include the following information:
Name and daytime phone number
Your purchase order number (example XXXXX)
The reason for the return (defective product, wrong item shipped, etc.)
We will respond to your email within 24 hours (excluding weekends and holidays) providing you with a return authorization number (RA) and return address.

Returns not accompanied by an RA number might be refused and the parcel returned to the sender although we will do everything we can to prevent this. Please print the RA number on the shipping label. The RA will be valid for 30 days from the date of issuance. We strongly recommend you ship the item back with a method that can be tracked or with insurance so that you have recourse if the item is lost or damaged in transit. Please email us the tracking number for your return and we will gladly expedite the refund/exchange process.

If you just received your order and it appears that it was damaged in transit, contains a manufacturer’s defect or the wrong item was shipped please let us know as soon as possible. We will of course make all the necessary arrangements to correct the situation at no cost to you. In some cases the manufacturer will require at least one photograph of the item in question.

TonneauCovered.com is currently unable to accept returns on used items or items returned more than 30 days after delivery.

Web Orders
If your order was placed through our website we will have to charge a 15% processing fee on your return (unless it is determined to be defective or a mis-shipment).

Phone Orders
If your order was placed over the phone with our staff and you need to return your order for any reason, we will gladly cover all shipping costs and any processing fees that may be incurred.

Credit Card Billing (Capturing Funds)
Payment is collected on all orders at the time the order is placed

Credits
The refund will be applied to the original payment method Please allow up to 30-days for a credit to be applied to your credit card account once a return authorization has been issued.

Refused Shipments
Shipments returned as undeliverable for any reason will be considered refused. Should customer contact TonneauCovered.com and request re-shipment, customer will be responsible for additional freight charges.

Warranty Claim
Failure to completely follow the installation instructions included with all products sold by TonneauCovered.com will automatically void the manufacturer’s warranty. TonneauCovered.com cannot be held responsible for neglect or mistake of the installer. Please refer to the specific product warranty for further information.
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  • David Wolf

Privacy Policy

SMS OPT-IN AND CONSENT


MorrSpear LLC DBA TonneauCovered.com collects your mobile number when you voluntarily opt-in through our website forms or checkout process. By providing your phone number, you are giving express written consent to receive automated marketing and informational text messages from us. Consent is not a condition of purchase. You can opt-out at any time by replying STOP.

 

Opt-In/Out & SMS Communications

The Site provides you with the opportunity to opt-out of receiving communications from us at the point where we request information from you.

SMS/Mobile Messaging: By providing your phone number and opting in through our website forms, you agree to receive text messages from Tonneaucovered.com. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies.

  • To Opt-Out: You can cancel the SMS service at any time. Just text "STOP" to our phone number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed.

  • For Help: If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or contact us at customerservice@TonneauCovered.com.

Our main goal is that you will continue to use Tonneaucovered.com for all of your truck and automobile accessory needs. We understand that every customer must feel completely safe and secure while visiting our site.

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION? (Data Usage)

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address. We use this data to fulfill orders, provide customer support, and improve our service offerings.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

Text marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates. Updates include Checkout Reminders. Webhooks will be used to trigger the Checkout Reminders messaging system. Your SMS opt-in data is used strictly for these purposes and is not repurposed for unrelated marketing.

SECTION 2 - COOKIES & TRACKING PRACTICES

When you browse our store, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We use cookies to maintain your shopping sessions, analyze site traffic, and track the effectiveness of our communications to ensure a better user experience. You may disable cookies in your browser settings, though some site features may become unavailable.

. COOKIES, PIXELS, & TRACKING TECHNOLOGIES

We use various tracking technologies to improve your experience and serve relevant advertisements:

Facebook Pixel & Meta Tools: We use the Facebook Pixel and Meta Conversion API to track visitor actions. This allows us to measure the effectiveness of our Facebook ads and serve "remarketing" ads to you on Facebook and Instagram based on your past visits to our site.

Cookies & Web Beacons: We use cookies to remember your cart items, recognize you on return visits, and analyze site traffic.

Google Analytics & Remarketing: We use Google Analytics to track user behavior. We also use Google Remarketing to show our ads on third-party websites across the internet after you have visited our site.

Opt-Out: You can opt out of interest-based advertising by visiting the DAA Opt-Out Page or the NAI Opt-Out Page.

SECTION 3 - DATA SECURITY AND HANDLING (The "No Sharing" Clause)

We employ industry-standard security measures to protect your information.

Mobile Information Non-Disclosure: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We only share your data with trusted service providers (such as shipping carriers or our SMS platform) strictly to the extent necessary to perform these services on our behalf. These providers are prohibited from using your personal data for any other purpose.

THIRD-PARTY DATA SHARING (NON-SMS)

We share non-SMS personal information with service providers who perform functions on our behalf, such as:

Payment Processors: To securely handle credit card transactions.

Shipping Partners: To deliver your truck accessories.

Marketing Platforms: Such as Facebook (Meta) and Google, as described in Section 2.

Legal Requirements: We may disclose information if required by law or to protect our rights.

 

SECTION 4. DATA RETENTION & SECURITY

We retain your personal data (including call recordings and order history) only as long as necessary for business purposes or legal requirements. We implement industry-standard security measures to protect your data, but no method of transmission over the internet is 100% secure.

CONTACT INFORMATION

If you have any questions about security or privacy issues not covered here, please contact us at: E-mail: customerservice@TonneauCovered.com

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  • David Wolf

Terms of Service

This updated Terms of Service reflects your corporate identity as MorrSpear LLC DBA TonneauCovered.com and includes the necessary adjustments to meet A2P 10DLC compliance standards.

TERMS OF SERVICE

OVERVIEW

This website is operated by MorrSpear LLC DBA TonneauCovered.com. Throughout the site, the terms “we”, “us” and “our” refer to MorrSpear LLC DBA TonneauCovered.com. MorrSpear LLC DBA TonneauCovered.com offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

 

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction. Our store is hosted on Shopify Inc., providing the e-commerce platform that allows us to sell our products and services to you.

 

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted. Credit card information is always encrypted during transfer over networks.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only. Any reliance on the material on this site is at your own risk.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

SECTION 7 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SECTION 8 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

In no case shall MorrSpear LLC DBA TonneauCovered.com, our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

SECTION 9 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 5227 South 22nd St. Phoenix Arizona US 85040.

SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS

MorrSpear LLC DBA TonneauCovered.com (hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and our Privacy Policy.

  1. User Opt-In: The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies.

2. MOBILE MESSAGING TERMS (SMS/MMS)

  • Description of SMS Use Cases: 

    By opting into our text messaging service, you agree to receive recurring automated marketing and informational text messages from Freds Truck Accessories, LLC.

    Consent: Providing your phone number via our website forms or checkout constitutes consent to receive SMS messages. Consent is not a condition of purchase.

  • Opt-out instructions: You can unsubscribe at any time. Text STOP to any message you receive from us. You will receive one final confirmation message.

 

Message & Data Rate Disclosure:

Standard message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your interaction with the site.

Carrier Liability Disclaimer: Mobile carriers are not liable for delayed or undelivered messages. Message and data rates May apply. 

  • Support: For help, reply "HELP" or contact us at customerservice@TonneauCovered.com.

3. Program Description: Users that opt into the Program can expect to receive messages concerning the marketing, promotion, payment, delivery, and sale of truck and automobile accessories, including tonneau covers and related hardware. Messages may include checkout reminders triggered via webhooks.

4. Support Instructions: For support regarding the Program, text “HELP” to the number you received messages from or email us at customerservice@TonneauCovered.com. Please note that the use of this email address is not an acceptable method of opting out of the program.

5. Data Privacy (A2P Compliance): No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

6. MMS Disclosure: The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.

7. Age Restriction: You may not use or engage with the Platform if you are under eighteen (18) years of age. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of eighteen (18) years and are of adult age in your jurisdiction.

8. Dispute Resolution: All disputes arising out of or relating to these SMS Terms will be determined by binding arbitration in Scottsdale, Arizona, in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”). THE PARTIES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

9. Contact Information: Questions about the Terms of Service or the SMS Program should be sent to us at customerservice@TonneauCovered.com.

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  • David Wolf